Took my Ford in to be serviced, very pleased with the time it took to complete and personnel very friendly
I did not buy a car from them, but if I had to buy a new car, this is where I would buy. I was looking at the F250s and F150s and Lance showed me everything on the lot. He even pulled the numbers and did a little math so I could see the bottom line on 3 different trucks. I ended up staying 30 minutes past closing time and never was rushed by anyone.
My van was damaged by the hurricane. The body shop at Langdale made it look great.
I've been shopping for a new vehicle for a while and finally made a purchase this week with the help of Brandy and Woody. They were very both very helpful, I would definitely purchase another vehicle from them.
Had a great experience when buying a vehicle. Staff are friendly. You do have to keep an eye on the service department. They tend to say they do work, and charge for it, without having done it. They also tend to leave oil and grease smudges on the inside of the car. One of the times I had an oil change done, they left my brake pedal covered in oil, which I didn't discover until I went to leave, and my foot slipped off the brake pedal.
I MISS LAKE COUNTY FLORIDA ,LINCOLN DEALERSHIP. Choosing this dealership WAS A NIGHTMARE. Moving to Valdosta this dealership had my Vehicle ( MKX ) FULLY,fully loaded,on 3 different occasions..With on-line scheduled appointment It was never ready for pickup before 5 p.m the day after. Once I paid out of pocket OVER $450 dollars; all I was given was receipt of amount paid. I had to DEMAND a receipt showing exactly what I paid for. My MKX interior is leatherleather steering wheel. NO plastic on seat or steering wheeland No carpet protector..Lincoln light symbol side step DIRTY, ..after each pickup this was the condition of my MKX
Family type business where you are made to feel like you are the reason they come to work. I have been to a few dealerships and I can promise you this, no other dealership goes the distance like Langdale ford to take care of your needs and treat you with respect.
On April 21, 2017, my vehicle appointment for my 2015 Ford Explorer was scheduled. I arrived when they opened to drop my car off. They had my car the whole day and the best they could do was verify the problem for my forward parking sensors (purchased from Greenway Ford (great dealer) as a Ford accessory). THEN, they decided to question if this is something that they WOULD even work on. (I later found out that they don't even have a Ford accessory representative so accessories you would expect to be a Ford part will not be and this is FRAUD.)
After extensive back and forth where I had to first tell them what this was by contacting the Greenway Ford. THEN Langdale Ford including their manager indicated to me that Greenway Ford told Langdale Ford that I purchased this part through someone else to have them install [a lie and more importantly an act of FRAUD] as an attempt to deny my warranty claim. I then had to conference in the manager from Greenway Ford (they remembered me personally and I can't say anything more positive about this) to have him verify that it IS a Ford part and that it IS covered under warranty.
After this, Langdale Ford's manager and parts advisor started to investigate this and finally contact sources outside their dealer to FINALLY start addressing this. Today is June 9, 2017 and my problem is still present and my warranty is about to expire. I have escalated this case to Ford directly. I have reported what I understand as FRAUDULENT practices as a Ford customer with $75k in new vehicle purchases this decade TO FORD DIRECTLY.
As a Ford SHAREHOLDER, I am telling anyone reading this to never accept a car from their sales team or any other until they get a Ford accessory representative and curb their misleading at best (FRAUDULENT at worst) sales practices. Have this or any dealer verify to you that they have a Ford accessory representative by calling them on the phone.
I am very satisfied with the quality of service and customer care I get at the Langdale Ford Service Department. Recently, my wiper motor went out and the service writer was able to work my car in to get it fixed quickly due to the inclement weather we were having. Thanks to the technicians, service writers and even the cashier who were all so friendly and made my experience pleasant. I would highly recommend Langdale Ford!
Great, reliable service. Jerry Anderson is a very helpful salesman. He found me the exact car I wanted!
Jackie and I would like to express the excellent service that Fred Dixon and Marvin Eleazer provided to us. Even though this was a online car buying experience they both made this feel like we where in the dealership lot. We drove all the way from Wesley Chapel Florida because Fred made us feel like family. We really appreciate everything you both done from preparing the car to the great rate we got. We would definitely drive to Langdale Ford again in the future if their is another car we like is there.
Again thank you
Sincerely
Rodney & Jacqueline Cassidy