Beverly Camp was AMAZING to work with! She helped me trade in my wife's van for a Durango as a surprise Christmas gift! She made sure everything was kept a secret, was extremely flexible and made sure every detail was perfect! I would definitely recommend using her for any vehicle purchase!!
It was a great experience for me. Columbus Smith made it easier for me and my brother to decide a car for us. We end up buying 2012 Jetta. I recommend this location to future customers.
I purchased my vehicle from Lafontaine. Columbus Smith (Sales Person) was a tremendous help with the entire sales process. He went above and beyond to make sure I was a Happy Customer (even called on his day off to follow up)! This dealership clearly understands the value in providing outstanding customer service!
A Big Thank you to the Sales Team
(Columbus, Jay, Josh) for making the buying experience enjoyable!
I put a 50% deposit down on a car on Monday, get the insurance binder sent, and change my schedule to come in Thursday to complete the sale for a Pacifica only to find out that they sold the car on Tuesday. They don't even realize that they sold the car until after I arrive on Thursday. Astounding level of disorganization and managers that don't care when they screw up. What is even worse is that the manager did not even care to come out and apologize or discuss the issue, ever. Good employees will never have a chance when poor managers are in charge. While they were quick to cash my check, the finance people are sure taking their time on refunding the amount.
Finally got a call from the GM Monday night, basic apology, and a promise to get my deposit back. Took until Friday for the check to arrive (they could have driven it over in under 10 minutes). What is sad about this place is 1. I don,t think the GM would have ever called if I had not put this review out 2. God knows how long it would have taken to get my deposit back if I had not talked with the GM. Be very wary of this place. And, if they screw up don't expect a manager to do any thing about it other than to tell you they might offer the same deal if they find another car. They had opportunities to try to win me back as a customer, but really did not care; if this is the "Family Deal" then go to a stranger.
I've asked them, politely and repeatedly, to stop calling me for over a year, they will not stop, so I will finally write a review. Jay, their sales manager, tried to raise the sticker price on a jeep I tried to buy, and then became aggressive and insulting when I questioned why, he also lied about other dealerships having the same vehicle available.
Months later, I was forced to bring my car in for a recall, which they screwed up and then had to keep my car for 2 days. The service guy said he threw in a free oil change and filter. Of course i checked when i got home and saw the same filter i had put in months before.
All I want is for them to stop calling me, trying to sell me more stuff.
Typical sleazy used car dealership, but with fresh paint and bright lights,
avoid at all costs.
I Have bought and leased many cars in my lifetime and have delt with all kinds of sales reps. I have had good and bad experiences, but this time it was an amazing experiences from the moment I walked in. I was sent their by a friend who also purchased from their. I drove over an hour to get there but it was well worth it. the entire staff was friendly and my sales rep went above and beyond to help me get into the truck that I wanted and the price that I needed to be at if you want a great deal and a great sale rep to deal with go see
Ricky Naylor
900 W. Michigan Ave
Saline, Mi 48176
And Tell Him
Ray B. sent you
Ok so I just purchased another Truck Rick this is my second truck in 2 years from him. As always he has been amazing and I've had 3 other friends go to him and they were just as happy bottom line this should be the only place to get your car.
I could not be happier with my latest purchase from here. Super easy, and I feel like I was treated great. I would recommend to anyone considering a new Chrysler Dodge Jeep or Ram.
I shopped around a bit before coming to LaFontaine for my new Jeep. I quickly found that their first offer was a better deal than other places' "final" and "best price" offers. Even though for the model I wanted, there was only one of the specific make and trim available in a 200-mile radius, my salesman (Matt Bailey) was able to get it from another dealer in one business day. And I changed which color I wanted on him overnight! But it was all no problem for Matt, who handled everything smoothly, professionally, and with no hassle whatsoever. As he explained to me, LaFontaine works to give you the best deal they can, because they want your referrals and repeat business. They will be getting both from me. I left feeling completely satisfied with the whole experience and of course, my new car. A high class operation all the way.
I recently purchased a used car here and they were willing to work with me to get the payment down to where I wanted it to be. The salesman (Jon) and finance person (Lauren) I worked with were both extremely pleasant. The only bad thing about the whole experience was that I was there for most of the day. Thus far I am extremely satisfied with the car and would go here again to purchase a vehicle.
No complaints. John took very good care of me and Willa (2017 Jeep Willys Unlimited). Thank you John the shake is all gone. UPDATE Unfortunately, you couldn't manage to repair any other part of my vehicle and caused damage to it. Your service supervisor is a joke. I would love to post pictures but can't. More water now and damage to my vehicle. Don't go here ever !!!!!!!
Just bought a new Ram 1500 through Jon M. He's a great individual wanting to help out his clients in anyway. He was more than helpful and patient throughout the whole process. I would recommend Jon if looking to buy or lease a vehicle.
Couldn't have asked for a better experience. Super friendly and knowledgeable staff. Huge selection of vehicles. Made the process incredibly easy. Delivered my old vehicle to my house the next day which was over an hour away. Highly recommend Andrew Hatch and the rest of the staff at LaFontaine Saline.
I asked for the e-price of a car on their website on a Saturday afternoon. I was called back within minutes and scheduled an appointment to see the car that very afternoon. Shortly after I went to the dealership and met Bob Earl. After a test drive, I realized that I did not like that car, or another one. Bob was patient with me, and, the third test drive was the charm! Since it was now fast approaching closing time, we arranged for me to close the deal after work on Monday. Bob was great, getting me through the financing and sales process. 2 days later I had a question about Sirius radio and a clicking sound. Bob listened to it and then had me drive into the Service area. The Service manager was quite helpful, again close to quitting time!