Joe was great to work with. He really listened to everything I had to say concerning what I wanted. He made buying a new car a stress free experience!
This review is for my visit to the service department for my Kia Sorrento on December 18, 2017. The repair was done quickly and Alisa patiently explained to me exactly what was done. I am naturally distrustful of auto repair facilities, especially dealership repair facilities, but I feel I can trust the Kia Service Department to be honest and straightforward and have felt this way every time I go there. The work on this visit was all covered by Warranty or recall, and they didn't try to sell me on any other service that wasn't needed. An A++ in my book! And as a bonus, they washed my car! A++ with extra credit.
My Best Dealership Experience Ever at KIA COUNTRY
I was very impressed by the friendliness of all your staff and mechanics but especially by the wonderful warmth and care I received from the 'front desk' service manager. He is truly the best I have ever experienced in any dealership. Please extend to him my special gratefulness. He is truly THE BEST you could possible have. A true gem and a great asset to your dealership. Also I appreciate all the extras performed on my Soul such as topping off liquids and correcting all the air in my tires. And the offer which I declined to wash my car (due to time limit) All this done without money exchanged for a recall on my steering pinion and hub caps!!! This was truly a most touching experience. Also freshly self-brewed coffee and free snacks I told the manager that I loved being at KIA Country so much that I would like to 'move in.'
My husband and I really think very highly of Lorenzo. We first purchased a Kia from Lorenzo in 2016. He treated us with such kindness, that we made him our sales person and purchased another one from him in 2017.. We are seniors and appreciate Lorenzo patiently answering all our questions. He is a honest man and really put the customer first. I would advise family and friends to buy their next automobile from Lorenzo. at Kia Country of Savannah
The Allens
Lorenzo was absolutely amazing. He worked extremely hard for me and my wife. He made sure that we walked out of the dealership satisfied; however, we did NOT walk out satisfied. We walked out ESCTATIC. Lorenzo was not only professional, but he was patient and understanding. His sense of humor and light hearted personality made this process so much fun. We highly recommend seeing Lorenzo for your next car at Kia. You will not be disappointed.
Great customer service!!! They get me in and out very quickly and always have snacks for the kids. I love seeing Pat he always honest and friendly
Brian was amazing in sales. He was very helpful and down to earth. We loved his warm spirit and you could tell it was genuine. He makes sure were taken care of for our car. Good job Brian!
Being a mechanic I could have replaced the alternator on my freinds car myself in 45 minutes or less but since it was under the extended warranty thought it would be OK to let the dealer do it dropped car off on Saturday they said would look at it Monday-then Tuesday then Thursday needless to say 4 weeks later was told the vehicle was completed upon doing a quick check before leaving the dealer found mechanic forgot to reinstall some of the motor mount hardware This is what I have experienced with many car dealerships over my years (in a hurry to get the job done). We as consumers expect them to be the icon of their product but many are not ,the mom and pop garages usually do a much better job than the big box companies because they are closer to the communities at which they are located and want your return business and happiness . For me this enforces the fact that I will Never bring my car to a dealership .I would not want anybody to lose their job for this if its a new or young tech maybe it would be a good idea to check after him or her to be sure they are getting it down and help them learn to pay attention to detail -families ride in these vehicles ..
Joe was a super knowledgeable salesman. Knew everything about the car we were looking at. Sales Manager Sam also went out of his way to make sure we got the best deal. Would definitely recommend this dealership.
Unfortunately I had one of the engine's that had seized that was on the recall. It was rough going but I had wonderful people to speak to. Between the from desk lady who was very nice to Paul who handled over seeing the the service's needed to fix the car . While the car was at Kia they gave me a fleet/loaner car to make it easier since they had our car . Time's like this other companies may not have done the same. Thank you to the Kia family you did a great job .
*Very difficult to work with. Had to stay on top of them to get my second key.
*I was told that the car got free car washes, no appointment necessary.
My daughter went in with her new car to get washed and was told that car washes are after the car is serviced.
*I cancelled the extended warranty and still haven't gotten my refund. Been Givin the run around. My insurance company actually had to call because the check had cleared the bank and was to come to me. A 10 day hold has been more like 30.
This was absolutely the best experience I ever had purchasing a new vehicle. I was never one treated inferior or insignificant due to being a middle aged woman. Jason worked hard to get me the best deal ever trading in my well loved Soul towards a new Forte. It was very refreshing to feel like my business was important to him and that I was not just another sale. THANK YOU JASON AND KIA COUNTRY OF SAVANNAH!!! P.S. Sam was great in finance explaining all the details to me and making sure that I was making the best decision possible :)
I had the most amazing experience when I purchased my used car from KIA Country Savannah. I was greeted by a young man by the name Mr. Carl Murray who's first impression got my attention. He approach with such kindness and charisma, He sat down with me listening to my needs and what I was looking for in a vehicle, never forcing his thoughts and opinion upon me. Mr. Murray Made me feel as though I was important, like apart of the family, never rushing through any part of the process. He made sure that I understood everything that was taking place making sure to ask if I had any questions. I was made to feel very comfortable and relaxed, never pressured, things went smoothly and I was very impressed by his understanding of what I could afford. He diligently worked with me to find what was in my budget, He's a great salesman and I am surely going to recommend him and the KIA Country to all my family and friends. Let's not forget Mr. Sam Washington in finance who finished off the ending process through paperwork and even getting me the Gap insurance needed to cover my vehicle, that process didn't take long as well. So my overall experience was with an amazing group of individuals an amazing team. Thank you