The sales girl was great. I believe her name is Clarissa. The furniture was beautiful. They have something for everyone. The prices are reasonable & delivery within a reasonable timeframe.
Quality of furniture was great. But 1 piece was not available, and we were given a delivery date 1 week later . Found out by accident that wasn't happening. Salesman was confronted and denied all we were told about substantial delay . Was rude and insulting. 1 month later still waiting. Once I finally get my merchandise , I am thru with kane's. I put more credit in service over price. No service or accountability at kanes.
After my wife dragged me around for 2 months to select living room furniture, we finally selected a motorized couch and two club chairs from Kanes for our house under construction, which cost between 3 and 4 thousand dollars. So we left a deposit which was required to order and hold the furniture, which we did. After confirming delivery last week, and confirming 3 times this past week, only the two club chairs were delivered today. My wife did not accept them because it was not the entire order. The delivery people said they had no order on their paper work for a couch. My wife called the store and spoke with the manager, Crystal, who said, they sold the couch and could not order another one because they were not being made any more. My wife, who was reasonalably upset due to frustration with the explaination was told it was our fault because construction took too long and then was hung up on. She then allegedly spoke with the Regional Manager and was basically told, the same. Shame on Kanes!!!! # never again Kanes Furniture!!!!!
If there was a negative star I would have picked that!!! Bought extra protection on couch after one year leather discolored arm rest feel like you are leaning on wood. But that is "heavy use" really where else am I going to sit!!!! Still have to pay $1000.00 !! So pissed right now!! Never buying Kane's again. I guess you don't care about your customers!!
I purchased a set of mattress last week. I was happy to get a good deal with delivery and they said they are gonna pick up my used mattress as well. Now during the delivery, the delivery guys pick up my mattress out of the house and put it outside my garage and forget to take it with them. So I called the office, I talked to the manager about it and the manager said the delivery guys said we had a conversation that the mattress had bed bugs!!! so they will just leave it there. That was a complete lie! The manager told me he had to take the word of the drivers and will not come back and pick it up. I told him he doesn't know what is best for the company he works for. I will never buy anything from KANE'S Furniture again! Terrible customer service.
I found that if you post your mattress on Craigslist for free there are a lot of people who want it.
I purchased living room, dining room and complete master bedroom furniture from Kanes in November 2014. At the time, very impressed with the "lifetime guarantee" that covered defects in the furniture. 2 1/2 yrs later I have a sofa that is coming apart at the seems between the back cushions, a recliner that reclines beyond its intended most extended position, 6 of 8 dining chairs that have nails and cross bars that continuously fall off. I called in today to schedule a service appointment for repair and representative Jennifer has determined, over the phone, that none of my issues with my furniture are covered by the lifetime guarantee. Regardless, I got their soonest available appointment of 8/12/17 (1 mo out) to have a service technician come out. So if you have the means to drop $10000 on household furniture every 2-3 yrs, go to Kanes. The furniture quality is poor and customer service is equally as poor.
Large selection of quality furniture at great prices. The people who helped me were in fact, helpful!
Great prices , but the warranty is a scam be careful they will never fix or refund any damage
Good service, Cinthya help us with our purchase, she was very patient We got a good deal, good prices for the product.
We have many problems with delivery, first the dining table was wrong, one table broke down and we are waiting for a replacement and still waiting for some furniture.
We just closed on a house in Cape Coral 3 weeks ago and I literally walked into canes and front of my whole home within 45 minutes. Sonia my salesperson was very friendly and helpful. My furniture was delivered within 3 days. The delivery crew was very careful with my items as well as my floors and walls. They assembled and delivered everything expeditiously and we're very pleasant. I visited a number furniture stores prior to going to Kane's and they were either ridiculously priced or not very good quality King's Head Quality Furniture at reasonable prices and a huge variety of styles to suit any taste. I would definitely recommend them to anyone and if I need to buy more furniture I will certainly be going back to Kane's.
I did edit my post with Kanes furniture since my semi negative post I was contacted by one of the managers named Jennifer she is working hard to resolve the issue that I have .I am willing to give them a chance and am impressed that she contacted me right away, they do stand behind their product an given a chance will work hard to make their customers happy I would recommend. Kanes to all people who are looking for people who stand behind their products thank you for caring Jennifer 😀
If no star was available I would choose it. I bought a love seat sectional a couple of years ago that was suppose to be leather. It turned out to be bonded leather. It fell apart. There is a current lawsuit regarding selling furniture that was not genuine leather. My daughter bought us another loveseat sectional from Kanes two years ago. They also purchased a warranty that is turning out to be worthless. The material is peeling and turning red. Kanes claims if it was a stain and reported within 5 days it would be covered. Because it is just turning colors, it is not included in the three year warranty. Buyer beware of the store. They do not stand behind their junk.