How can u tow somebody with a stolen decal.? Ridiculous and shameful to charge people so much when they're life is already falling apart.
I agree with a previous comment: RECORD ALL CONVERSATIONS from the initial phone call to pick up. This company has some extremely unethical practices. I went to pick up my car after it had been towed at my apartment complex for an expired tag (my fault and I take ownership of that). I went during normal business hours and they refused to give me my car because it was “auction day”. No where on their website did it say anything about this and when I called previously saying that I was coming to get it, they did not share that information either.
Also, when I was there. The owner or manager was EXTEMELY RUDE. Even one of their own workers said “yeah, that guy is an a**hole”. He yelled at me and refused to make things right. There are some extremely sketchy business practices happening here.
Great people! They are fair and do things by the book. I am quite pleased with the service they provide. Johnny is a great tow trucker doing a hard and sometimes a very dangerous job.
RECORD ALL CONVERSATIONS WITH THIS COMPANY!! They are extremely unethical. I called to ask for information on how to retrieve my vehicle and the person I spoke to gave me incorrect information. I spoke to the manager and they told me there’s nothing they can do about their employee giving me wrong information. Then the lady at the front counter was NASTY because I’m voicing my concerns. This is what they do to rip people off and have you spend more money! Read the other reviews. They are disgusting. Beware when doing business with this company.
BEWARE!!! These guys will prey on your misfortunes. I was assigned to these guys through my insurance provider after I broke down on the 5 Freeway. My Insurance provider told me that KO would arrive between 60-90 minutes and that I had to pay a differential because I exceeded the mileage on my policy. I agreed to pay and then proceeded to wait for tow to get to me. After about 30 minutes, I got a call from Leo from KO telling me that if I did not pay them directly (He started off at $450 and lowered to $300), they were not going to pick me up, because "I was outside the service area". I let him know that I was going to call my insurance provider to see why he was charging me more money and he told me that my insurance provider was going to cancel the order, get me another tow company and I was going to have the same issue. Basically, he used scare tactics to get me to pay the extra money. Now My situation was either pay and get picked up or get cancelled, continue to wait in the rain, find another tow company and be late to pick up my kids. After speaking to my insurance company, they said that what KO did was wrong and that they will "reprimand" them, but I wanted to make sure that I let everyone know that these guys will try to take advantage of you so BEWARE!!!