About
Location :
Added by Jopie, at 28 August 2016
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday Closed
Gallery
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17 Reviews
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24 April 2020
From the first phone call to the very end everyone we worked with was superb. Would definitely buy another vehicle from them.. very accommodating with everything we needed. Will definitely be recommending them.
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18 March 2020
I have dealt with their service dept for over 12 years, and now just did a trade-in for a new vehicle. The staff is always friendly and quite helpful. I’ll keep my business here.
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20 February 2020
Had a great experience at Janell Ford! Rob and the team there really put a lot of effort into making the best deal they could to get me into my new F150.
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18 July 2018
I did a lot of research and when I was finally ready to buy my new Ford F150, I am glad I decided to go to Jannell. Rob Sylvia, my salesman, was fantastic! He was patient with my questions and knowledgeable about the vehicles. He helped me finalize my decision and I couldn't be happier. Kathy Mulvehill is Finance was just as terrific. She too knew her stuff and helped me decide between a lease of buy decision.
Jack W.response / report this review -
03 October 2017
Two thumbs up for the service department. Took the focus in for a transmission issue – now the car drives great. Thank you Dave for being patient and the follow-up call.
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23 September 2017
This is a great dealership. The service staff were exceptional.
My service rep went out of his way to get me a rental through Budget rent a car when Enterprise rent a car gave me a hard time.
This will be the first place I go when I am in the market for a new car.
Great job you guys!!response / report this review -
20 September 2017
Back at Jannell Ford again on 7/6/15 and just wanted to emphasize that even though I purchased my car almost 3 years ago, Jannell Ford continues to treat me as a valued customer (just had service maintenance on my Fiesta) and I am so thrilled to finally have a dealership that really cares about ME and my care, post-purchase - meaning Jannell is there for you and your car - they don't just sell cars, they build relationships with their customers. Serice department does great work and when I do get to meet the employees who work on my car, they are also extremely pleasant. Jannell Ford is a fantastic one-stop place for buying a car and servicing your car.
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Exceptional service once again from the Jannell Ford service team. Cliff Bryant and the rest of the service team are consistently courteous, professional and knowledgeable. I feel I am a valued customer and will continue to use the service department for everything from oil changes to repair needs (not to mention purchasing another car from Jannell in years to come). Fantastic place from the moment I purchased my car up until and including now)! When a dealership has great sales/service skills (including people skills), it makes it easy to purchase a vehicle and have that vehicle serviced where purchased. Thanks to all!response / report this review -
31 August 2017
Great place for all your car business from sales to service to collision work for all makes and models not just Ford.
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24 August 2017
We finally decided to service our older model F250 and F350 at a dealership and picked Jannell Ford due to its proximity to our home. On our first visit we met Shaon Simpson in the service department and he made us feel very comfortable. He helped us prioritized the many repair concerns for both trucks and was upfront and honest about our options. We decided to trade-in one truck and Bill Pellagrini in sales helped us navigate that process. We gave him our vehicle specification and he matched us to the perfect vehicle. Bill was also very pleasant to work with and very knowledgeable on the details of the vehicle. Finally, Kathy in finance was able to pull it all together perfectly and now we are the proud owners of 2017 F250 Super Duty!!
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22 August 2017
The Service Department is the only reason why I continue to come. Sean and Rich are good guys to work with, as they are always welcoming and attentive. Their customer service skills are exceptional.
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04 July 2017
Janice and Harry were both very helpful. I found the staff to be plain dealers, something very important to me when making such a big purchase. All the information I requested was shared with me. There were no surprises in the process just kind and helpful people. Thanks again!
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24 June 2017
An excellent experience dealing with a young man, Tony Maggio. This is my third Fusion; they are great cars and no problem selling used ones privately. Very sought-after as used cars, because they are so dependable. Tony was one of the "new" no-pressure salesman and was truly enthusiastic and caring about my needs. There was no asking "how much do you want to pay per month" business; I hate that question. Let me tell him, which I did, what I want and then he can tell me how much a month I will pay. He was very fair and gathered all the possible "rebates" or "credits", as they are now called. Originally, there was $2500 in credits and when I came to pick up the car, he excitedly told me that there was an additional $2000 added by Ford. I could easily tell how excited he was for me, when I came to pick up the car. A very personable guy.
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22 December 2016
Can I give less than one star?
Jannell Ford sold me a car that has been a disaster. It has been in service for a total of eight weeks and I bought it in July!
The general manager is rude and unhelpful. The owners refuse to return calls.
The only redeeming thing about Jannell are the lovely men in the service dept. They truly want to help their customers.
Do not buy from them!response / report this review -
21 December 2016
When I dropped into the showroom I had already decided to just look at what models were available and to get rough numbers on pricingSalesman Mark Suppa was very friendly and informative with a very nice way about him. Mark answered all my questions and offered a few for me in return. He saw that I was interested in a particular model, but that his in-store vehicles weren't the color I liked. He excused himself for a few minutes and made some calls to other dealers to see if they had the type of truck I was looking for. He was able to locate the exact model and color in a dealership in Connecticut. The road test was eye-opening in comparison to the Silverado's I've owned. Mark worked some financial wizardry with my trade-in and Ford discounts available, and the $$ looked too good to pass up. So I didn't. Thanks again, Mark.
Joanne Hudson, business manager was very friendly, courteous, and well prepared to explain how the numbers worked towards the final price. She explained very thoroughly and clearly the various options available for maintenance of the vehicle. When I left her office I felt that I had a new friend and that Jannell Ford was a terrific place to do business. Just outstanding people presenting a great product. Thanks Joanne.response / report this review -
03 December 2016
If you are looking to purchase a new Ford I highly recommend Jannell Ford in Hanover.
Salesman Mark Suppa was knowledgeable, listened to what I was looking for and found me the exact vehicle I wanted and more. I had not bought a new car in over 10 years and Mark was a pleasure to deal with. If you do head to Jannell Ford ask for Mark.
I also want to thank Finance Manager Joanne Hudson who explained all warranty and other options clearly.
Thank you again Jannell Ford !!!response / report this review -
12 October 2016
My family and I visited Jannell on a rainy cold Sunday in the middle of a Patriots game in search of an Explorer. David Josephson went above and beyond to make sure our SUV purchase was simple and painless. We appreciate Evan Hagan working with us to reach our monthly payment request. Kathy in Finance was fast and helpful. Thank you for your help and great service!
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04 September 2016
Mike Kinney is an exceptional salesman. Has was friendly and professional from beginning to the end. No question was too small to answer. He was knowledgeable about every detail of the F-150 we purchased.
Kathy Mulvehil was very efficient and friendly and got all the financing done quickly and painlessly. No high pressure warranty pitches. She informed us what options were available to us and talked to us, not down to us.
I would highly recommend this dealership. All the staff were friendly and attentive.response / report this review
