Purchased a 2017 Pre-Owned CX-9 in October and it is one of best cars I have owned after many years of being a Honda owner. Kevin Sanderson was my product specialist and was outstanding to deal with at Mastria Mazda. I would high recommend working with Kevin and the Mastria team for a very good experience.
Mastria Mazda is always great to work with as they are very service-oriented in sales and auto repair. I unexpectedly had to purchase a car and my sales rep Taylor was very helpful and knew everything about the Mazda I was looking at on the day I went to their dealership (late in the day too). She was also very responsive whenever I had a question.
I was shopping for 7 passenger vehicle to transport my 4 grandchildren, after my research I settled on the Mazda cx 9 not only that model but the top of the line SIGNATURE because it has all the safety features I wanted and needed. So after contacting several dealers I chose Mastria Mazda. I was pleasantly surprised with the professionalism of the sales representatives that I had spoken to, especially Derrick V the gentleman who closed the deal. Not only was I
comfortable with him he was intensely trustworthy, I could go on and on and give you all of the nuances of my purchase but I rather just thank him and the others of his sales team very much for a wonderful experience a beautiful vehicle, so I would highly recommend this dealership if you are shopping for a new vehicle *****
We enjoyed working with our sales person (Alex) who was kind, courteous and to the point on each of our selections. His willingness to cut through the "red tape" and “just get the deal done” was refreshing. The only way our time spent could have been any less is if we weren’t considering so many different car options. Both my wife and I want say thanks to “Team Mastria” for your help and consideration. We will see you again when it’s time for our next new vehicle and look forward to working with your service team.
Buying a vehicle is always so stressful and overwhelming, but Mastria Mazda really made it painless. Everyone was friendly, kind, and most of allNO PRESSURE! It was without a doubt, the best car buying experience I've ever had. Quick shout outs to: Kevin: Thank you for your patience! Also, John, Barry, Brad and Mike. Great team, great service, great product! Thank you all.
My family had a very pleasant experience here. We had stopped in our first time. Ended up trading in both of our vehicles for matching brand new CR-X5's. Zach, our salesman was nice. The finance guy stayed late to finish us up. Would definitely recommend them.
Recently needed to get another car. I hate the whole process in general. Kevin was great , everyone was straight forward, no typical car sales stereotypes to deal with at all. 3 days of ownership , part went on car , quickly replaced with no issues. Definitely a place to go back too in the future.
From beginning to end the experience at Mastria was outstanding. I had been to a number of dealerships over the course of searching for a new car and Mastria was a cut above. In particular Taylor, as well as Mike (the product specialist), the staff at Mastria were first class. They didn't pressure the sale and they worked with me throughout the process to match my budget to the car I wanted. I would recommend anybody searching for a new or used vehicle to stop into Mastria Mazda, even if a Mazda isn't on your list.
I recently purchased a car from Mastria Mazda. It was such a great experience that I had to share. The people there were not your stereotypical car sales people. They were friendly, not pushy and really down to earth. At Mastria, the team all worked together to get me into the right car for me. They were so professional and thorough that I was actually impressed. Thanks to Jon Chesley and the whole team (yes, each one of you were amazing!) I am in a car that I love and I had the best car purchase experience that I've had in 30 years. Stellar job guys!
After trying different places and getting a car loan with no such luck, I came to Mastria Mazda. Thank god I did. Ricardo is the best sales person there! He was so nice, very easy to deal with, understood what I wanted and did not want and got me into a car that I am in love with. The whole process was easy and Ricardo made sure he texted or called me all the time to keep me up to date. I have never been to a car dealership that actually made me feel at home! I have already recommended this place to numerous people and i will continue to recommend them to everyone! This is the only place i will buy my cars from for now on! Thanks Ricardo for everything!
Just purchased a 2016 Chrysler Town and Country and I have to say that by far - this was the most relaxing and easiest experience that I have ever had purchasing a new vehicle and I have bought several! I immediately felt at ease when I walked in, I did not feel pressured in the least bit! The staff was very pleasant and courteous and I would highly recommend this dealership as well as the sales and leasing consultant that I had, Ricardo Dordete! Thank you Mastria Mazda for an excellent buying experience!
I purchased a 2016 Mazda 6 and I love it!! From the moment I opened the door to the dealership I was treated with respect and kindness. Not the usual car buying experience. Zak was my sales person and he was terrific, helpful and knowledgeable. He made the buying process easy! I then dealt with Mark in finance. He worked VERY hard to get me the best deal possible! He walked me through the process and made it painless. Once all that was done I was introduced to the service department and set up on a maintenance and free tires for life!! Wow. The day I picked up my car I met with the dealership manager who made me feel very special and he wanted to be sure that my experience was a positive one. Then I sat down with a Mazda rep who guided me through everything I needed to know about my new car. It was truly a great experience! Thanks guys.
I encountered professionalism and politeness everywhere I turned. When a recall had to be repaired, they put me in a brand new Mazda rental for two hours. I am very pleased with Mastria Mazda service and will definitely return. Also, when I am ready to purchase again, Mastria will be first on my list.
Just purchased a 2017 Mazda 6 Touring. Ms. Taylor Perry was terrific from the start. On a rainy Sunday, I happened to arrive to the dealership shortly before they officially opened for the day, but Taylor did not bat an eye. As I was there to specifically check out the 6, she quickly arranged for a test drive.
Taylor understood the 6 was one of a few cars I was checking out for the purchase with other test drives still to take place. She stayed in touch with me, but not in an overdone way, while I continued my homework.
After I determined the 6 was the right car, I was able to handle the negotiations via email. Based on quotes received from other dealerships, Mastria was bargaining in good faith and became the dealership of choice. Reached an agreement on the "out the door" price prior to my returning to the dealership.
Overall a very good experience. Just two things that rubbed me the wrong way:
Negotiations on the trade: after being nothing but professional in the new car negotiations, Mastria (not Taylor) resorted to very lame, transparent tactics regarding trade-in value. Not my first car purchase so I understand the game, but very different vibe from what I had experienced to date.
Time to complete transaction: Much too long to get in front of a finance person (one hour wait). 3 1/2 hours total from arrival to departure when the new car price was settled before arrival AND I had an appointment time set up - did not just wander in unexpectedly that day.
Enjoyed working with Taylor and the finance person (Michael, I believe). Would recommend Mastria for consideration in your car search.