I have eaten IVP before at a location in the south hills, they have great food and this location was no different, pizza and garlic knots were delicious. When we arrived there was 1 woman waiting for a to go order, it took several minutes to get our order taken, then we waited another 15-20 for our food, it took a while for them to make it since you can see them make the pizzas. I was most bothered that there were 3 people working but only 1 was actually working, he ran around and kept things going while the others walked around.
Ordered pizza online for delivery on Sunday, today, at 5:50. Received an email confirmation at 5:55 that our order would be delivered around 7:00. Called multiple times checking on the order and never received an answer. Assume they are closed ??? However still accepting orders online ??? Incredibly disappointing and we will not be eating dinner until 9:00 now, obviously from somewhere else.
One would think in this day and age that Online orders would not be accepted if the location is not open. Wonder what would have happened had I paid by credit card?
Ordered 2 calzones for pickup. After arriving back home I cut them open and both were incorrect. One order was for meatballs, pepperoni, extra cheese and hot peppers. I received tomatoes, olives, bacon, and no cheese. After a 5 minutes phone conversation, the young man on the phone struggled to understand and address the simple return I wanted to make. He also asked if I was sure the calzones were wrong. He offered no apology, and no options to make it right.
Upon returning to the store I was unpleasantly greeted by one of the most miserable human beings I've ever encountered. I was again asked if I was sure the order was wrong. I told him, for the second time, yes. He told me the order was not wrong and it matched the slip. I told him to go ahead and look at the slip (which is what I ordered) and then at the product. He replied "Oh no no, I believe you" and proceeded to inspect the calzones. At that point all I wanted was my money back. Another person came out to process the return and the miserable man interrupted him multiple times while he took my information. Place was empty and there are plenty of other terrible reviews on here, so I'd imagine this place will be out of business soon! Good riddance.
I enjoy the food here, particularly the lunch special, 2 one topping slices and a drink for 5.99 - can't beat the price, and the food is good. The staff is usually pretty good. My biggest issue is that it's always uncomfortably cold inside. I would eat lunch here more often if it wasn't so uncomfortable inside. To me, the uncomfortable atmosphere is the difference between 3 and 4 stars, but don't let that stop you from ordering take out.
Lacking in standard available pizza available for slices, pizza was just like other IVP's but the cleanliness was subpar and the staff looked like they wanted to be elsewhere. Probably a manager issue.
Ordered Buffalo chicken pizza and THREE garlic knots. Told me it would be 10 minutes.
15 mins later, I went in. Knots weren't even started because they forgot about it.
They did give me 6 though.
Went home, and there's no dressing for the salad.
Will never order from again.
Food is subpar, noone was in there, so they weren't busy, and pissed me off. Got home, and no dressing.
Ordered Chicken Parm Sat. night and was disappointed this timelast time we ordered pizza, it was much better. Not sure the kids taking our order were concerned with providing excellent service. We just moved here may need to find another spot. #disappointed😞
I recently was in the area and was in the mood for some good pizza. And not just the run of the mill fake pizza that you get from the big name stores that all of their dough is frozen - or been sitting in a warmer for the past 4 hours. I know what good pizza is and that is exactly what I got at this Italian Village. Since my 1st order I have had nothing short of amazing experiences and would suggest anyone to get in there asap! Keep up the great work guys !