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Added by Jopie, at 09 May 2017
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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15 Reviews
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28 December 2017
LUIGI is the best sales person here I recommend him to anyone that is in need to find a car right away without the hassle! We walked into impex and told Luigi exactly what we wanted and what we wanted to pay for it shortly after he brought out the cars and we made our decision !!!! Literally that easy thank you Luigi! If you are looking for someone or some place start here with Luigi
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18 December 2017
DO NOT WASTE YOUR TIME UNLESS YOU ARE LOCAL. Worst experience EVER. Called to make an appointment to see a vehicle after it had been listing on the website for over a month. Confirmed this appointment twice the day before. I informed the sales person we would be driving a long way to see the vehicle. Emailed early on the morning of our scheduled appointment, before dealership opened, to let them know we were still coming and expecting to arrive a bit earlier then scheduled. Received confirmation of our appointment to see the vehicle while we were driving. Received another email 30 minutes before our arrival after driving 4.5 hours stating "I just wanted to let you know we just sold the (vehicle we were going to see)! Please let me know if there is anything else in our inventory you are interested in viewing." I couldn't believe it and when I called I was told they were not able to hold vehicles. Why wasn't I told this before we started the long drive and what is the point in making and confirming an appointment? We would have been more than happy to put money down in order to hold the vehicle as we were NOT planning on driving 5 hours to come home with nothing. Do not bother buying a car from them unless you are a local. I am writing this review because they continue to send me generic sales emails emails after I have requested to be taken off their list and told them I will NEVER buy from them.
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08 December 2017
Original 3 star but changed to five after I went back because they had the car I wanted and I missed out on some at other dealers. Original review at bottom.
When I returned to Impex, I did not expect a different experience but they had seen the review and wanted to address it. As such they went through the trouble to explain why what I experienced was not normal and asked how they could fix it. While a price drop was not an option (based on their cost to acquire vehicle) they did bend over backwards to make sure I had any other help I needed. They really took care of me and made sure that anything that could be done was done.
I told them I was open to revising the review and have done so because they deserved it and not because of any compensation.
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Sort of what you expect from a used car dealer. More interested in proving their pricing is right then making a sale ($400 difference on $17k) and sales people are powerless and clueless. Buys cars from GSO auction and tries to flip them quickly. Maybe for you but not for me.response / report this review -
20 November 2017
Wanted to give them a fair chancewell they failed horribly. Purchased a 2011 Toyota Sienna Ltd in April of 2017. They were fine during the purchase etc, however the van was a total LEMON. This van was in the shop for 3 months out of the 7 months I owned it. Yes that is past tense because I just GOT RID OF IT TO GET OUT FROM UNDER IT! Within the first month of owning it I had the power steering go out (no pump all electric) the alternator, the radiator, the sliding door power motor failed ($2000 dollar fix) Which was the last straw. Not to mention the THREE open recalls on it the date I purchased it. Just be aware when purchasing from these people. (they also beg for google reviews as you purchase!!)
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13 November 2017
Without hesitation 5 star rating. The whole experience from wondering around the lot upon arrival to standing on the steps overlooking all the available vehicles to the wonderful, helpful, delightful salesman Mr. Gray, not to mention the owner and, I believe the owner's son and even the poor man who broke his foot and STILL stayed late to process the paperwork for me to purchase my vehicle. Every single person with whom I came into contact was wonderful and amazing. I found the vehicle on line, went to the lot, took the vehicle for a short test drive came back and purchased it. I can honestly say that I will be an Impex customer for life as long as the ownership and staff remain as personable and helpful as they were last evening when I purchased the vehicle. 5 stars every time.
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20 October 2017
I bought my first financed car from this place and I couldn't have asked for a better team. Afrouhni our sales person got us exactly what we were looking for. He never tried to sell me anything I didn't want and always kept my budget in consideration when showing me different cars. Our windshield had an issue and we didn't realize it until getting home. The sales manager replaced it for us at no charge. Great group of people and an even better car sales place that I've been to. Will definitely be buying my next car/truck from them. And recommending everyone I know to go there! Thanks Impex
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09 October 2017
You have to buy from Impex!!! Anna was our saleswomen and she didn't pressure us into buying but instead gave us the freedom to make our choice after looking the cars over and test driving a few to make sure we were getting what we wanted. Kat worked really hard to get us the payment we wanted. Kat even provided coloring books and crayons to our kids to keep them busy while we were doing paperwork. The customer service was the BEST I have seen so far.
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06 October 2017
Mike Hardy and Mark Andersen helped me out with my car purchase. They were both extremely helpful! They made sure that everything was right on the car when I got it and even fixed some issues that came up a couple months after. I highly recommend Impex for their great customer service and wide selection of affordable cars.
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06 October 2017
Wanted a 1-owner used Toyota with a clean CarFax. Miss Kat found it and I love my car !! She heard me and was so friendly even with all my questions. Mr. Mike got me in the payment range I wanted and explained GAP addition to protect my investment, included. Thank you for your friendly, informative professional service !! I love my car and recommending you all to my friends and family. Now, my son has bought a Toyota from them too great service and cars !! (Awesome looking trucks on their lot, too.)
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05 October 2017
The most laid back, stress free car buying experience ever. Jonathon Hardy is a knowledgeable, pressure free salesman. He answered all my questions and concerns. Once we decided on a vehicle we wanted, he helped us through the entire process. Kat was able to get us an interest rate as good as buying an new vehicle. Highly recommended.
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24 June 2017
Not happy at all with these guys. Salesmen are not professional. Looked like they just picked up some random guys off the street to sale cars. Not sure how they got these positive reviews but beats me. They do seem to be well known in their community so maybe they got their friends to leave good remarks.
Once they realized that I was preapproved for a loan though my personal credit union, I felt like I turned into "just another number". Meaning, I was a guaranteed sale. They do not focus on you until your business is done. I had to wait for a ridiculous amount of time for whatever reason. Once my salesman did the paperwork, it was on to the next as if I no longer mattered. I was being handed off to the next guy walking by.
I left the lot and realized my turn single as well as my brake light was not working. Called a few times and was finally told to bring the car by. When I got there, apparently, there was a lost in communication. Nothing had been setup to fix it. After waiting for about 1.5 hours, some guy pulls up in my car, not the same guy who drove it off the lot. 1.5 hours to change 2 bulbs, WOW!
Also, I noticed that my tires were worn on the ends. The back tires were not as bad but a full set wouldn't have hurt. The car is a 2014 and it is obvious that they are the original tires that were on the car when it came off the production line. That's 3 years for a set of tires and they telling me they don't need changing. The sales "manager was informed and after looking at them his comment was" that's why we offer the prices that we do because the cars may need some things done to them"!!!!!
I was not happy after hearing that.
Long story short, if you plan on purchasing a car soon, don't come here. Look for a lot with a dealer warranty. These guys offer no warranty other than the manufacture warranty and 9 out of 10 times, its expired or soon to be. Please listen to what I say and go elsewhere. Cant say you weren't warned!!!response / report this review -
20 June 2017
Very impressed with the service we got here at Impex. As soon as we arrived Tate our salesman came out and greeted us immediately. He welcomed us there and made us feel comfortable. We told him we were there to see two vehicles. He took us to them and got us on our way for our test drive. After our test drive he got us to the finance person Her name was Kat she was very welcoming. She made the rest of our buying experience a pleasure. The people there seem very genuine and want to earn your business. Even the General Manager Mike walked us out and thank us for doing business with them. If your looking for your next car you should definitely check these guys out.
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15 June 2017
I have only had to deal with one other dealership other than this one and Impex by far has my business for years to come. Tate was awesome, pouring down rain went and got two cars that I wanted to see, made the process of buying a car fast and easy. I now have a 2014 Honda Civic thanks to Tate and everyone here at Impex. Thank you so much.
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11 June 2017
I'll have to admit after reading a few negative reviews I was a little hesitant about going to Impex. However, once arriving we were greeted by Mark. He told us to help ourselves and come find him when we found something or had any questions. Which was fine with us, we like to look around without being pressured. We were able to get in and out of the vehicles, and there are so many vehicles to compare. We came across a Ford Edge that I wanted to test drive. Mark got us the key, come to find out the battery was dead, so he let us drive another Edge while he got the one we were interested in running. Once running we took it out also and ended buying it. Mark sent us home in a loaner for the weekend and had our new purchase detailed, new battery, and tank filled. We had a small sensor issue the day we drove it off the lot. We took it straight back to Impex and told Mark about it. He made it right, it took a little while to get it fixed but Impex is a super busy place. My husband is now in the market for a truck, Mark will be our go to guy.
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16 May 2017
GREAT PLACE. The staff was super friendly and was always willing to help. I decided to come to this place base on the reviews. Not to mention that they have the best prices. My salesman Ernest’s was AWESOME! We were able to come to a deal that work great for everyone. We even had some pizza on IMPEX! Will definitely recommend and will buy again I ABSOLUTELY LOVE MY NEW CAR!!!!
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