I-81 Lawn & Garden Center

Location :

45 Wallace Pike, Bristol, VA 24202, USA
Added by Jopie, at 01 May 2014

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• LEE MOULSE

  09 September 2017

  Bought new mower maybe 2 months ago had a issue that should be covered under warranty but went to pick up and told I owed $40 bucks absolutely wouldn't buy or set foot back in this place again, worst customer service I have ever been involved with.

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• B B

  19 August 2017

  Great customer service. The employee who helped me told me what I could do to resolve the issue I was having with my Stihl backpack blower. I did what he told me and now my blower works like new again. Thanks, I will be back again!

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• J.d. Williams

  17 June 2017

  Friendly, reliable service and a fair price.

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• Jeff Loftin

  15 December 2016

  Bought a chain for my STIHL chainsaw. It seemed awfully high priced at 26.00. I haven't bought one in a while so I thought they just might have gone up a bunch. As I pulled away, I thought perhaps something was wrong. I pulled over, not 400 yards from the store, and called Meade Tractor for a price. They quoted around 15.00. Thinking a mistake had been made I returned only minutes after my purchase. The lady behind the counter was very nice and rechecked the invoice. It was correct. She explained that Meade Tractor had different pricing. I said that was fine, I'd just get a refund. She got the owner who very clearly said I was "price shopping" and would not get a refund. I asked him several times if there was anyway this could be resolved to no avail. Working in the hardware business myself and not carrying STIHL, I have sent hundreds of STIHL owners to this man's store over the last several years. That will stop as of today! Not because of the ten bucks, but rather because my reputation goes with my recommendations to customers. There's no way I'll send anybody somewhere with such poor customer service. The owner was very smug and arrogant and acted like I had done something shady? I felt seriously taken advantage of.

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• 1981cj71

  21 June 2016

  Please do not bother these people, they hate their customers and work hard to prove it. If you are a good customer, never rush them pick up your mower promptly and pay your bill, it infuriates them and they will go out of their way to run you off. You have been warned.

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• Spencer Young

  02 June 2014

  In spring of 2013 I decided to have I-81 do the typical spring maintenance. After a month in their hands, I decided to call and check on the status of my push mower. I was told over the phone that the mower was ready to go. When I went to pick it up, they grabbed the mower, walked it around front and then noticed it had not been serviced yet. So it sat another week, until it was serviced. Not surprised others have had similar experiences. These folks dont care about the work they do or the customers. Headed elsewhere from now on.

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• Earl Switzer

  08 May 2014

  took my rider to them on April 15,2014. On May 8,2014 went to pick the rider up and nothing was done to it. This was a warranty factor. We decided to void the warranty and fix it ourselves, they told us it would be another month and half before they would do anything. Well, it was a good thing that we picked it up. This rider was in meant condition other than the repairs that needed to be fixed. I came home with a rider that was dirty, headlight Bessel broken, and rear fender bent and they gave me a rusty key for it. They had to search the whole yard just to find my rider. DO NOT take yours there and the fact they are the rudest people to deal with so disappointed that my rider that had no dents now have dents and broken parts from the mechanics on duty. NEVER AGAIN!!! BEWARE!!!
  
  

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