We just bought a used Honda. The battery was installed new Aug 2016. We called the dealership, explained we had just bought the car, and had the receipt for the battery. The said it would be covered under the warranty and we scheduled a service call for the next day. Once there we were checked in and after a half hour told it would not be covered. They then tried to charge it when we told them it had already tested defective. No real apology for wasting 2 hrs of our time. No support for standing behind a Honda battery that was obviously defective. I have never had as frustrating an experience with a dealer before and this has made me unlikely to buy a Honda again. Definitely not from this dealer!
Update: After my original post(within a few hrs) I was contacted by the GM of Honda of Grand Blanc. He apologized for mistaken scheduling and said he had spoken with Honda who agreed to replace the defective 1 yr old battery for greatly reduced fee(10% of replacement cost). I told him I was heading out of town the next day and was planning on driving my Honda. He sent a service tech to my home to replace the battery at my home that night. This is the service I had expected and very happy with the end result!
I have brought my Honda here for a few repairs and have always received great service. For each repair they were the lowest in price and used new parts every time. I also appreciate that they are not too pushy on recommended repairs.
My salesperson was amazing. She did not give up until I was driving away in the vehicle I wanted with all the amenities I required. Management was extremely helpful as well making sure they used the best avenues possible possible for my situation. I highly recommend Al Serra Honda!
Great experience working with Jarret while buying my CR-V. He showed me all the options, gave me time to test drive and get to know all the different styles available. I've only had GM cars in the past and this place has converted me. Great, quality cars that are ALL fun to drive.
The whole experience was fun, easy and informative. In the end I got my dream car.
Very happy customer!
Ross was really great to work with. When I first came to the dealership, he saw me in the car lot and approached the area of the lot I was looking in but kept his distance until I acknowledged that I was ready to talk. I really respected that-especially when he could have been like the many other pushy salesmen I've encountered in the past. Ross was very informative, patient and a pleasure to work it-He really went above and beyond to get me into the car I wanted. I will definitely be back to see him when it's time to trade up.
The best car buying experience I have ever had! Jason Donaldson and Jason Freeman were outstanding and I am so very appreciate of all of their hard work and efforts to get my deal done. Customer for life and would highly recommend them to everyone!
Traveling from other state. Was in a bind. Got us in quick. Easy to work with. Up front. Did what they said they would do. Had choice of this dealership or one in Lansing. This one had better ratings. Would came back again.
I purchased a certified pre-owned from Honda of Grand Blanc and the process was pretty painless. Generally, I found the vehicles priced fairly, but not a significant amount under "market" prices - and there's very limited negotiation. That said, many local dealers were over-priced on the model I was shopping, so I'm satisfied with the price paid. Everyone was friendly and upfront during the buying process, no overt sales pressure or "can you take it today" kind of stuff. Same low pressure on the finance side. My salesperson, Dave, was easy to work with. I asked them to look at a few things I noticed during the test drive, and they took care of it without a problem. If you relish going to battle when you buy a car and hammering every last dollar out of a deal, then this may not be the dealer for you. If you prefer a more relaxed business transaction at a reasonable price, then definitely give them a look.
Honda of Grand Blanc has been my choice for dealers in the past two purchases. They are very helpful, resourceful and knowledgeable in leases, trade-ins, and new cars. They have given us the best deals in the past 4 years and I will come back to them next time for sure! They handled my need to reduce payments, they were not pushy and provided multiple avenues and options for us. The final choice was up to us and we had a blast driving away with our dream car! Hats off to this Al Serra Honda dealer!
Very positive experience buying my new Honda Accord. My salesperson, Jason Donaldson, made my needs and interests the priority. He listened and got me the car I wanted. Jason was knowledgeable, considerate and good with follow-up. For many years, I had been getting parts from Honda of Grand Blanc for my old Accord and have been treated as a valued customer. I was glad to buy my new Honda there.
Good service. Won't give as much negotiating room as the larger dealers in the Detroit metro area, but still overall a good local dealer
Best advisor I have worked with at Honda of Grand Blanc. Jennifer made sure to follow up multiple times and made certain that I felt top priority. I will only work with Jennifer going forward and will make sure to recommend her to all my family and friend's. Jennifers ROCKS!!!!
Our experience at Honda has been excellent. David was very informative when we first looked at cars and very definitely NOT pushy. He has been pleasant, and helpful. Buying here has been a pleasant experience.
Because Hondas sell themselves, as we've experienced before at Honda of Grand Blanc, we looked forward to the sales experience. We were gratified to again receiving no pressure throughout the deal.
Ross was fully knowledgeable even with my reservations about the CVT. He let the test drive remove my doubts.
When Steve showed us the extended warranty provisions (generally something I reject) I easily understood the investment toward essentially keeping our new car new.
I have before and will again recommend Al Serra without reservation or qualification.
Jason was wonderful - informative, friendly and professional. Great personality. Truly, my first stress-free, hassle-free car buying experience. If you're in market for a Honda, definitely seek out Jason - I drove over 100 miles to work with him and I'll do so the next time I'm ready to buy. Thanks Jason!