Homesense Heating and Cooling

Location :

2201 E 46th St Suite 200, Indianapolis, IN 46205, USA
Added by Jopie, at 12 April 2023

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• Carrie O'Connor

  09 August 2023

  Our air conditioning unit broke last week. The first company I called charged me $99 to confirm it was broken, told me the product was out of warranty and would cost between $3000 and $5000 to fix. I called Homesense for a second opinion/ estimate. They immediately told me it should NOT be out of warranty and that I needed to find the original installer to make it right if they had not registered it. After a couple of days of getting the runaround and figuring I was going to have to pay one way or the other, I called Homesense again and asked if they could come look at it to see if they agreed with the prognosis. Dylan came out, looked at the unit, confirmed it should still be under warranty, and went so far as to fix the wiring to check to see if that was the problem since we were not getting any traction with our original contractor. Unfortunately it was still the condenser. Ultimately, Homesense went above and beyond with no guarantee that I'd ever give them my business (In fact, the original contractor did finally get in contact with me and will be taking care of the problem). I highly recommend Homesense - honest, on time, trustworthy, and willing to do the right thing even if they don't land the business that time. They went out of their way to help and saved me a tremendous amount of money. I certainly recommend them to anyone needing HVAC services or an estimate.

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• Free Jackson

  03 August 2023

  The company responded immediately and they were very pleasant and knowledgeable. They were patient with all my concerns. We originally went to Costco and the representative was very robotic and just delivered the info and a price. They made it seem like we were getting a great deal by giving a 2k gift card. Well its all tied in and the consumer actually pays for the gift card. Homesense is the way to go and I will refer them to neighbors, friends and family.

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• Caroline Courter

  25 July 2023

  Blown away by this company! They were helpful and friendly from our initial inquiry to our speedy install of new HVAC/Furnace. Brady made sure to go through all of our options with us and made sure we were getting the best system for our house without breaking the bank. Our install crew, headed by Andy, were thorough, very knowledgeable, and kind. I would recommend Homesense to anyone!!

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• Joyce Ritchison

  30 June 2023

  No problem since recent install. Good people to work with. Love how my new HVAC SYSTEM is quieter and the air from the ceiling vents doesn't come down and freeze me out anymore. They found an electrical issue I had to take care of for them to complete the install.
  They came back as soon as the electrician was finished. Recommend them.

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• David Ojo

  19 April 2023

  Homesense was the company that was contracted by my builder when we built our new house. The entire project was riddled with issues. The duct lines were haphazardly run throughout the basement, the placed the furnace in a location that makes it impossible to fully open the door to the utility room despite the fact that the utility room is the size of 2 bedrooms. We discovered tears in the duct work. We pointed this out and the yet the repairs were never made. The AC unit that they installed was defective and sounded like the blades were hitting the encasement. It took 3 visits before they were able to address the issue though it was never fully resolved. The thermostats installed were basic at best and does not compliment a house at this price point. The location of the thermostat were poorly located making it impossible to open the case to replace the batteries. I had an opportunity to speak to the owner during the project and he was helpful in answering my questions about how they decide what size of HVAC unit was needed in the house. Other than that I do not have anything positive to say about this company. I would not recommend them to anyone.

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