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Added by Jopie, at 22 February 2022
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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5 Reviews
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07 December 2022
Getting started with this company is an absolute nightmare. I thought it might be a fluke and just myself and 1 other. But we’re months in now and the HR issues are getting worse. They can’t find fingerprints although I spoke with DHS and the fingerprinting place who confirmed the fingerprints are done. I’m being told to get the potential employees fingerprinted again because it’s not HHC fault.
Another employee gets asked to take TB tests practically every other week although it has been done.Nothing is their fault and when it comes to problem solving, they just won’t talk.
Also, I had an issue with someone named Michael who I’ve only spoken to once to tell me he coming out to see my grandmother. I asked if he had a time frame because my grandmother has dementia and is very leery of new people. He proceeded to tell me what my grandmother’s (a 90 year old) schedule should be. She should be up, that with 4 hours a day of care, someone should be there whenever he got there, said that that’s why GPS exist to make sure that I’m where I’m supposed to be. My grandmother lives with me so I’m here 24 hours a day and I work at home. He then told me he has other clients, that I was being unprofessional for asking for a timeframe, and hung up in my face. Reported to HR, haven’t heard anything. Had to get another nurse to come out that day due to the time sensitive issue.response / report this review -
02 December 2022
Physical therapist showed up once and then stopped responding. Occupational therapist told us they were ordering a walker and we’ve never heard back or had another visit.
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25 October 2022
My 91 year old grandmother has gotten weaker due to health issues (including breaking her femur). For almost a year she has been working off and on with another home care agency (after breaking her femur) and their therapy sessions were effective enough to get her stronger and back up and walking each time she has had a health issue. Recently she has been hospitalized for a different reason. We requested that same agency when she was hospitalized and the hospital told us that they were setting up services with the same company, but they didn't. It was this agency. So, since this agency has good reviews, we just stayed with them (it's been about a month). My grandmother has not seen any success with physical therapy. They have PT assistants come to the home who conduct ineffective exercises (at least they were ineffective for my grandmother). They only came out once a week and because my grandmother didn't make progress they stated that the insurance company doesn't pay them if she doesn't make progress. So, instead of them examining the effectiveness of their services, they sought to blame the family (including her PCA) for not doing physical therapy at home with her everyday when no one in the family are trained physical therapists and can only work with her when she isn't feeling weak so as not to risk her falling again. This company should take responsibility for their own lack of effectiveness instead of trying to use a scapegoat. One supervisor was understanding when we reported our experience. Then another one called back and proceeded to co-sign the condescending conversation and lack of responsibility that we originally had with the physical therapist. I have no idea how this company has good reviews.
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25 April 2022
My mother was referred to this health care agency by her rehab facility. Her PT Ashley and OT Chelsea have been very good.
As for the rest of the staff, I agree with one of the other reviewers..I'd give them a zero. She never did get a home health aide, a nurse was supposed to see her once a week and that hasn't happened, and after getting through to the receptionist, our phone calls went to voicemail and weren't returned.
When she needed help, she didn't get it. We give Ashley and Chelsea get a good rating. Communication from this company was very poor.response / report this review -
01 March 2022
My homecare nurse's name is Victoria. She is incredibly sweet, kind, and caring. When she is here she is very professional and helpful. She is also reliable and considerate. I hope anyone using this service will experience the excellent care that l receive.
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