Pretty good first experience here! They were very communicative after I made the reservation request and the process was relatively easy. Just a bit of entering info online and sending over vaccination records. They are reasonably priced and Jasmine was very nice when we dropped off our dogs for doggy day care. When we picked them up a few hours later, they were fine and we will be using them again the next time we need doggy day care in the Monterey/Carmel area.
We put our pup in daycare for the first time ever while we were visiting Monterey for a weekend trip recently. We were kind of nervous because she had never been boarded or in daycare, but HAFH was so awesome! They were so caring and patient with our questions. Our dog had a great time and was in a great mood when we picked her up and got home. We would definitely be a returning customer.
I am absolutely so disappointed that I brought my beautiful little rabbit Bambi to this establishment.The front desk was very rude and told me that our rabbit was stressed out and started biting her fur because we were late picking her up. She has never done that ever. When they brought her out she was missing a chunk of hair and stress shedding her hair was falling out please see picture. The front desk person also charged my card without asking. She was also very unprofessional saying that she will sue me because we told her that we were going to give them a bad review. Absolutely a horrible person. I can’t tell you how distressing this experience was.
We’ve brought our dogs here for years. Around 4 years ago Home Away From Home suffered a major fire in the building, and since, they have rebuilt and come such a long way. Our Aussie Shepherd Haku loves it here, and the staff know and love him. He always comes back to us clean and happy with a fresh grooming when we pick him up. It’s just a very personal experience with Home Away From Home. Joel obviously loves dogs, and has made his passion his career. Five stars from a loyal customer.
Home away from home is by far the best place for your fur babies. Wonderful location, loving and caring owners and staff great prices not to mention awesome grooming services.We will definitely be back. Skittles loves you all.