Great hotel! The rooms were clean and comfortable. The pillows are available in firm and soft (and are labeled, which was awesome!). Our room had a fridge and microwave, perfect for leftovers. WiFi was fast and easy to connect to on multiple devices (phone, tablet, laptop). Perfect for Netflix on your computer - no issues with buffering or lag. The breakfast (which was included with the stay) was full of variety and delicious. They even offered soy milk, which I thought was great for those with dietary restrictions. The business office was great and had a printer that was free (or, included) to use. I would highly recommend this hotel.
Thought the freshly prepared half moon shaped omelets were big plus, usually only see this in 1 of 8 hotels. And the sausage patties were turkey patties, another plus.The room was clean.The Krug coffee maker was burned out. The bed was disappointing; I slept on the rug most of the night since the mattress was completely worn out and sagging in the middle of the bed,if you tried sleeping on either edge of the bed, you rolled toward the dip in the middle. Then in the morning when I was getting ready to leave, the toilet main valve assembly blew out.That was an internal leak, just made a continuous racket, and would no longer flush.Not the hotel's fault at all, toilet valves blow out. Finally unlike some much lower priced hotels on this trip, there was no plastic throw away liner in the bathroom trashcan, yuk . With just a few if the listed needed changes, this hotel could go from a 2 to 4 or 5 star, especially with the care,and willingness to please attitude from the tall dark handsome guy, Kevin?
Not bad overall, but could use some minor upgrades. My main complaint is the office chair in the room (I will was there for a three week work assignment and used it a lot), it was extremely uncomfortable, and lowered if you leaned back at all. The mini-fridge was tiny, and didn't have a freezer compartment. One more treadmill in the gym would also be helpful. A few simple upgrades would vastly improve a lengthy stay, but the facilities are fine for a short visit.
Newer hotel at edge of town. Customer service is great. Dog walking areas. Doorway / entryway near (not in) pool room had mold. Strange smell in elevators. Front desk was aware of both and said the owner was working on it.
Standard HIE, a little dated. Beds were comfy. Got upgraded but the kitchenette wasn't as clean as the rest of the room. Bathroom lighting was pretty dim. Breakfast ok. There are two great hiking trails right by the hotel. Probably the best option in Los Alamos for business travel.
I stayed at this hotel 2 nights while on an elk hunt in Valles Caldera. The staff was friendly, the rooms were nice and clean, and the price was very reasonable. The breakfast was great treat! I definitely recommend this hotel for anyone staying in Los Alamos and I would stay again.
As a Spire Member I can say this is top of the crop HI. Staff is courtious and accomodating. Really clean. The owner and staff know how it is supposed to be. 4 thumbs up between the wife and myself.
nice room, free breakfast with many choices, indoor pool and hot tub. Also a nice paved trail across the road and an unpaved trail behind the hotel with great view if you would like a jogging/hiking.
Nice rooms with comfy linens. The pillows were lacking, even the firm ones flattened out. Good location next to the co-op for food.
Customer service was great. Room was outdated, but bed was comfortable. My only real complaint was that housekeeping could be improved upon. The shower needed a good clean and there was a big bag of smelly trash left under the "kitchen" sink.
This was a wonderful night. The staff is friendly and helpful. They have a hot tub with the pool. Outside if the hotel itself, the view is absolutely amazing. I would recommend to family and friends as a place to stay when they visit.
I stay at this hotel nearly everytime I'm in town. Reasonable self-serve breakfast and wonderful pillows, the two main measures of a good night's stay!
Comfortable, quiet room. Breakfast started early (6am) and was a standard selection. Pool and hot tub in basement. Not walking distance to any restaurants.
Really clean accommodations.
One of the elevators has had some kind of industrial solvent applied to it's fan, so be on the lookout for the inside-of-a-disel-engine feature on your ride to the second floor. Your odds are fifty-fifty.
The auto pancake making machine in the complementary breakfast made the whole trip worth it.
WiFi was fast and amazing. Great for HD Vudu and Netflix streaming.
Felt like a brand new hotel. Very clean. Beautiful area. Ask for room facing the back