Love this place. Always clean and cozy. Never any issues with noise, would definitely recommend.
Doing construction but hotel was very clean. The construction just made parking very difficult. Had several handicapped spaces blocked along with construction equipment blocking front entrance. Then when waliking out debris falling like dust and Styrofoam on you. Staff was very polite. Construction just hindered thing. We will stay again. Also, same exact breakfast both days on a weekend. It was hot but not great. Had to go out for breakfast second day.
Been here 8 weeks. Staff is friendly. Breakfast is sub standard for HIE. Been under construction for change to LaQuinta since I got here. New rooms are big and great for long term. Pool is down due to construction and web site says nothing about it.
The hotel was being renovated but it was being done in a way that was orderly and considerate to the guest. The location was great with access to restaurants and other necessary needs.
LOST OUR BUSINESS TO ALL HOLIDAY INNS!!!
This hotel would have gotten 5 stars. They are currently remodeling it. Our room had just been painted and upgraded. The bathroom was very nice, there were 2 sinks in the room, 2 TV's, the coffee was decent, the breakfast was good, and the bed was brand new. However when we left we had forgotten our oscillating fan which was left in front of the television by the bed. We didn't notice that we had forgotten it until we arrived home some 6+ hours later and were unpacking the car. We called the hotel to see if housekeeping had turned it in. At first Marybeth didn't see a fan, just one they had around for what looked like awhile. She then called back and said she needed to discuss the fan she was looking at with housekeeping because when an item is found they are suppose to put the room number with it and they didn't. That was fair to us. We waited 2 days before calling again. This time Ashely at the front desk answered the phone and told us that the fan had not been found. We proceeded to describe the fan and she said that it matched the description of the fan she was looking at but couldn't return it since "it was there's". So basically, we paid for a nice room all so they could turn around and steal a fan. We only stay at 2 hotel chains when we go on vacation Country Inn & Suites and Holiday Inn Express. Well I can say we WILL NOT be staying at any Holiday Inn's anymore if that is how they are going to treat a customer who paid for a room that was the second most expensive room they had! Don't forget something here..your loss!
Hotel is being remodeled but the room we had was complete and beautiful. Bad thing is that we mistakenly forgot a fan and they claimed it couldn't be found after telling me they found one exactly matching my description. Guess that was my last stay at a Holiday Inn unless it is made right which I highly doubt
Trisha will run this into the ground that's why I think Holiday Inn express is getting away from this location and selling it to LaQuinta. She lacks hospitality and you don't just buy something and make money you put an effort into just like her Dad Vernon is doing. She could learn so much from her Dad and Mom too great people. But her attitude leaves something to be desired. I will be going back once holiday inn changes venues.
Nice rooms, Thin walls, Great Breakfast.
Good rooms but a bit rough. Breakfast could have more options and healthy alternatives.
My husband has been staying at this hotel for five years, the newest owner "Tricia Fraser" has decided to place a limit on the social hour and make the guests feel degraded. This owner makes the guests feel unwanted and talks wth a dismissive condescending attitude. My husband has given this hotel over 150K in five years and will gladly take his business elsewhere. If you want to respected as a guest I wouldn't stay here.
We always stay at holiday inn express and love them. But, this was the worst experience we have had at a hotel. We stayed there last night and it was terrible. The room was extraordinarily hot. We had the temperature set at 60 and it would not cool down. The sheet were itchy and there were hairs on them. Then at breakfast this morning the yogurt and milk were past the expiration date. The eggs were completely inedible. We informed the staff and they did not seem to care at all. No apologies or anything. It was disgusting. The hotel is outdated. Do not stay here. Very disappointed because holiday inn express is usually such a pleasant experience.
Had an overnight stay for work. Staff was very friendly and helpful. Room was clean and comfortable. Pool was nice as well. Morning breakfast offered different options and was very delicious. Honestly a great overall experience.