Had oil changed there less than two thousand miles later oil is black as coal and a quart low I don't even think they changed my oil
The amount of frustration I feel with this service department is unmeasurable. When my car has needed service every six months (on average) due to recalls or issues with the car, I do think that it’s the dealership/service department that need to bend over backwards for the customer. For person that works having a service department only open until 5 and no loaner cars available, is unacceptable. I should not have to take a day off of work because your product is unreliable. Not only will I not be bringing my vehicle here to be fixed, but after this vehicle, I will no longer own a Volkswagen.
I have always hated buying a new car untill I stumbled upon Hillcrest Volkswagen. It's a great family owned dealership with employees who treat you like a customer should be treated. The salesman Jimmy Bach was wonderful, informative and he made the whole experience feel smooth and stress free. If you need a new Volkswagen give Jimmy Bach and the staff at Hillcrest a vist.
Always accommodating in every way possible, and very pleasant to work with! This is NOT your typical dealership for sales or service - every team member makes you feel valued at all times.
Very knowledge staff only place I call for anything vw
Buying experience here was great, however, after a recent service experience I will never do business with them again. I had some strut mounts replaced under warranty only to drive off the lot with another set of problems, none of which existed prior to their install of the new parts. I gave them a chance to correct the issue and was assured by the service manager, Mike, that they’d “gone over everything with a fine tooth comb” and that “there was much improvement” only to drive off the lot a second time with the same set of problems. Upon contacting them a third time, the service manager began getting defensive and more or less berating me over the phone stating “it’s just a noise” “it’s not dangerous or anything” and that it was magically a tire issue that I needed four new tires and a new rim to correct. What a joke. Anyway, long story short, I took it to a larger dealership who diagnosed the issue in less than 30 minutes. Not only had Hillcrest installed the part incorrectly, but one of the components was damaged (something they would have known had they taken the time to properly inspect the strut assembly rather than just replacing some links that I didn’t need in the first place). Nothing was wrong with my tires, I didn’t need a new rim and thanks to the larger dealership my car is as good as new.
Tim is the BEST. See him, you will not be disappointed
This dealership service is great. Pittsburgh has 5 or 6 of VW dealerships stores. I think this Hillcrest vw is the best one. I had a great experience !!!
Great employer and car manufacturer. I am looking forward to their newest American-made vehicle. I recently test drove the all new SUV, ATLAS. Amazing quality while providing the most competitive price on the market.
Eric and Broderick, thank you so much for helping the 3 sisters who's cell phone got stuck in the middle console! You guys were great. Such extraordinary service!! -Sherry, Kim, and Linda
Hillcrest VW is super helpful. I lost my radio code. The dealership I bought my car from insisted I needed to bring the car in and have the "Master Technician" enter the code -- even though I had the auto VIN and serial number of my radio. That would have cost me $60 and half a vacation day. Hillcrest gave me the code over the phone. Hillcrest also advised me about Tier 1 gasoline and occasionally using a fuel cleaner, which I have noticed makes a big difference. Thanks Hillcrest!