Name: Higher Standards Appliance Rpr
Address: 50 Foxboro Dr, Rochester, MI 48309, USA, US
Telephone: +1 586-541-3179

Higher Standards Appliance Rpr is a home goods store, located at 50 Foxboro Dr, Rochester, MI 48309, USA. They can be contacted via phone at +1 586-541-3179 for more detailed information.

Location :

50 Foxboro Dr, Rochester, MI 48309, USA

Contacts :

Added by Jopie, at 19 June 2016

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Anonymous

21 September 2017

This place was great I have an older general electric dishwasher wasn't sure if it was worth fixing . They were in an out in 20 minutes all they had to do was take out the junk in the motor , so happy to have a working dishwasher !!
Anonymous

11 June 2017

After a total run around with the warranty company on my new refrigerator not 2 years oldHigher Standard was able able to figure out the problem and get the whole issue solved. It took 4 months to get the problem solved. Thanks to Higher Standards I finally could use the freezer I couldn't use thru the Christmas Holiday.
Anonymous

29 December 2016

You tech comes out for 3 minutes, we let him know ice maker is not working and ask if the water should be coming out faster. Says plumbing is the issue not the fridge. Have a plumber come out and says water is getting to the fridge fine, just not to ice maker. Call back in for a refund and the service manager agrees with me that plumbing would not have been the issue. Told I will be given a call back with an answer. After not hearing anything for a week I call back in to see what's up and told sorry can't refund. Not even a call back from them. You guys are a scam that provide terrible service who obviously doesn't care about your reputation at all. I am submitting to Samsung as well to have them remove you from their preferred servicers and provide proof on why.
Anonymous

01 December 2016

Courteous over the phone-- but after a week of waiting for the 1st appointment, the technician called me after the window and said he couldn't make it. No problem I said. I called to reschedule and the earliest I could get was another 9 days for the next time. After missing an appointment altogether, I would think I could be prioritized instead of being told to go back to the end of the line. No thanks.
Anonymous

13 November 2016

Used them before with no problems. Last time I called I was told I would get a call back with an approximate quote and to schedule a time to come. I guess they decided our issue wasnt inportant no call back nothing. Very unproffessional.
Anonymous

12 July 2016

This place is a total scam. The man came out for 10 minutes and said my washer wasn't worth fixing. He charged me $92 and the next day I opened my washer and spent 1 maybe 2 minute trying to get it to spin and then the bearings gave and now the washer works perfectly, not a single issue. He told me my engine was blown and that I'd need to buy new bearings. He said to get it working again it was going to cost $600-800 at least. He just didn't want to do his job! And when I called to explain this to Anthony, a representative at their office, he got upset and hung up on me. Worst service I have ever experienced. This company just doesn't want to do their job, but wants to get paid. Find another appliance repair company, do not use their services.
Anonymous

28 June 2016

I would not recommend this company to anyone. Zero Stars was not an option. Maytag was nice to cover my parts under a warranty that expired by 3 months because my machine was only 3 years old and the Main PCB was bad. After a discussion about the labor price because Higher Standard misdiagnosed my appliance they wanted to charge me $175.00. Meanwhile, I have been without a washing machine for 1 month. I asked them because of the circumstances, if they could adjust the labor because it was very high from other quotes I had acquired. The sales manager said he would not adjust for any delays and now I had to pay CASH! They would not complete my repair unless I pay CASH! Very unprofessional company. I am out $89.00 and who knows if I had payed them cash if they would finish my repair correctly.
Anonymous

26 June 2016

These guys suck. Six service calls, and $253.00 later my washer still can't wash two bath towels at the same time.The owner now that he has my money refuses to repair my machine. I was told that I'm not a priority and there is nothing more that he can do for me. Do yourself a favor and find a company with some professionalism or find a utube video and try to fix it yourself you'll be a lot better off. Unfortunately I'm forced to give them a whole star to be able to post.