Name: Herb Snow & Son Appliance Center
Address: 1901 S Seneca St, Wichita, KS 67213, USA, US
Telephone: +1 316-267-3633

Herb Snow & Son Appliance Center is a home goods store, located at 1901 S Seneca St, Wichita, KS 67213, USA. They can be contacted via phone at +1 316-267-3633, visit their website www.herbsnowmaytag.com for more detailed information.

Location :

1901 S Seneca St, Wichita, KS 67213, USA

Contacts :

Added by Jopie, at 20 October 2016

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed

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Shelley Duerksen

16 December 2017

Shawn from Herb Snow & Sons came out to fix my Samsung washer-even on a Saturday! Not only was he courteous, but he was very knowledgable. He fixed my washer in record time and while he was here I asked him about his favorites on other home appliances as well. Who better to ask what appliances I should have in my home that are good, reliable appliances than a repair man? Thank you so much!
Robert Jewell

02 December 2017

Great job. Fix the the washer.
Thanks
Jared Knaus

18 November 2017

My dryer stopped heating and i thought i was going to have to shell out for a new one. These guys told me how to diagnose the problem and had parts on hand to get me going again. Great service from these guys most places would rather sell you than help you fix it yourself.
Robert Jones

22 September 2017

Everyone was very polite and helpful. They took the time to really explain and show me options that would work for me. I DEFINITELY recamend going to Herb Snow & Son and totally bypassing the big box stores. The service and family like way you are treated are well worth it!!
Kera XX

15 September 2017

My name is in your records, multiple times.as it took you multiple house calls to further break/damage my appliance, eventually leaving it worse than when you began. The people answering the phone at your business are rude and spitefulI can see the same nasty attitude in responses to your bad reviews. How does a consumer know if the good reviews for your business are really from a customer "in your records"? You allude to bad reviewers as being inaccurate or fake when the inaccuracies which exist are how you carry out business. Head on over to Yelp where there's more negativity about your sham operation and your inept employees. Your commercials are ignorant and unprofessional too.

My response to yours: You are a liar. I called with my frustration on your company not being able to fix the issue after FOUR visits. You got rude with me when I told you I had not choice but to go with your company due to the extended warranty. You then began arguing with me, got rude and hung up on me. I was hung up on the second time when I called back. This juvenile and unprofessional behavior is well documented in the reviews here as well as Yelp and the BBB which I've filed a report with too. Your company consistently lies about your interactions with customers, and is a "right fighter". Guess what? You're not always right---especially in these cases. Perhaps you should consider a customer service course--because it is absent from your business. One more thing.. I need a new washer and dryer.guess who's not getting my business? YOU
Vincent Gibbbons

11 August 2017

I wanted someone different for a change. My ice maker was not working. They had to come out twice but got the job done. It worked just long enough for me to forget who did the work. Just over a year I found the receipt. I called and they wanted 50 more than the first time. Friendly but apparently not the ones to get it done the first time OR the second so I'm not going to try a third.
Jan Dunlap

03 August 2017

After the owners response to my review, I WILL go into detail! On the first visit, I described the problem--a strange noise from the ice maker followed by water leaking out of the door at the dispenser. Derek said I needed a new ice maker and proceeded to tell me that these appliances are built to last ten years and mine was already nine years old. I said I wanted to fix this one, so he turned off the old ice maker and ordered a new one. He said he would be back to install it. In the meantime, my ice maker continued to leak water at the dispenser every time I dispensed water! When he came back with the new part, I told him--AGAIN--about the water and he finally decided it was the harness. Two weeks later I had not heard from anyone so I called and was told I would be called back in one week. They did not call, so I called and Kelsey told me they were still trying to locate the part.That's when I called Fridgedaire and called another company. The man who came out knew exactly what the problem was and which part would fix it. So, yes, I wanted my money back for the inconvenience and time involved with no results. Do yourself a favor and call another company first.
Francis Marquardt

26 July 2017

I have used their services twice within the last 6 month and couldn't be more pleased. They were professional and polite. In fact, in both instances, the employees went above and beyond what was expected. The price for services and appliance were fair and comparable to other companies around town. I plan to continue using them for all future needs.
Ken Sengvilay

20 March 2017

Shawn was very helpful. He explained to me what was wrong with my 4 months old dryer. I am very much satisfied.
Vicki Widner

25 February 2017

In Nov 2014, a big name store from whom I had ordered a top of the line washer and dryer apparently became confused about the order (even though it had been placed for 6 weeks) and tried to deliver much lesser products. I declined the delivery; they called the "store" and I was told they could re-deliver the correct appliances the following Saturday; no sooner, nothing. I had them cancel the order; yes I was quite angry that they would not right their wrong same day. I called Herb Snow & Son, expecting to purchase products and have them delivered within a few days. Within about 3 hours on that same Saturday, Herb delivered and set up a top of the line LG washer and dryer. Not the first time I'd used them, but certainly the first time in such a situation. These people are just good people; I cannot describe how they put customers first - I simply do not have the right words. And, the appliances were no more expensive than the ones I had ordered but were not delivered by the big name store.
Sharon Hofelzer

23 February 2017

I had a great experience working with the staff at Herb Snow & Sons. More specifically with the Technical Service Team! I was fortunate to have had Service Tech, Shawn service my Maytag Microwave.. He was very knowledgeable, extremely respectful, and felt he went above and beyond to resolve my issue and repair our Microwave. I'm also appreciative to the Parts Supervisor, Kimberly for working with Shawn to ensure the correct parts were ordered to ensure the repair. I would 100% call on Herb Snow and his team for any future repairs!! :o) Thank you Shawn.. You're a true asset to the Herb Snow & Son Team!! :o)
Jeannie Griekspoor

05 November 2016

Best ever Derek Miller represented Company. He is pristine in his work. He is Ace with his work AN 1 of the best I've ever dealt with in the work area with people. He is definitely a keeper. He will grow AN grow he has it in his make up of life. So happy you hire only the best. It is my 1st to deal with company an I've only used Whirlpool products. Derek Miller has made us very glad we're connected to you.
Very Happy Customers!
Edward Rowed

27 October 2016

Enthusiastic 5 Stars! Herb Snow has been doing service calls for us for a couple of years now. They are polite and helpful. Derek was the technician today and quickly diagnosed the warranty problem with ice build up in our new freezer. He worked carefully scraping all the built up ice and then explained the problem and the solution.

On the same call I had him listen to the dryer, it was making funny noise. He again quickly identified the problem, took dryer apart, changed the rollers (which he had on his truck), cleaned the lint from interior , and reassembled the dryer in 15 minutes. I was only charged for a preventative maintenance service call on the dryer.

I recommend Herb Snow and Derek (service manager) Highly.