About
Location :
Added by Jopie, at 09 December 2016
Opening Hours
- Monday 8:30 AM – 9:00 PM
- Tuesday 8:30 AM – 9:00 PM
- Wednesday 8:30 AM – 9:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
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14 Reviews
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01 December 2017
I love getting a new car but usually hate the process involved in getting one. However, somehow, my saleswoman for my last 2 leases, Juliana Vargas, makes it all worthwhile by being ever so patient and honest with me. She even checks in with me regularly just to see how my car is performing. Who does that?! And for these reasons, I don't entertain any sales calls from any dealer other than hers.
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25 November 2017
Thank you Herb Chambers ford for taking care of the extensive issue I had with my car that I bought from Jack Madden Ford who refused to help me and treated me with disrespect! They refused to give me information regarding my car and it’s history but I went to herb chambers ford and they showed me everything I needed! Matt Dow and Brian Linn in the service department are exceptional workers with great professionalism and great help! I highly recommend this dealer to anyone who wants to buy a ford or needs service on their ford!
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06 November 2017
I always go to Herb Chamber in Braintree, MA for a simple oil change or a simple maintenance and a staff always comes out and tell me something else needs to be repaired. Usually, the estimate given is $100 to $500. A few years ago I took the my Ford Escape in for service and paid about $500. The noise I was hearing and issue was not resolved until I complained and demanded a refund or for the work to be done properly. If you sit in the waiting area while your car is being serviced, you will notice that a staff member always tell the customers that they recommend they have something else repaired and give them an estimate. I think their staff are trained to tell customers they recommend maintenance or some sort of repair to satisfy their commission.
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01 November 2017
I found a vehicle on the Herb Chambers Ford of Braintree website. I called and said I would like to come in and test drive the car. Every effort was made to accommodate me. I was met when I arrived by Lou. He got the key and a plate and we went for a drive.
I liked the car, told Lou, and he told me that if the numbers were acceptable to me, I could drive it home that afternoon. Wow, what service!
My car was appraised, the payoff was known and an agreement was reached. I knew that I would have to put up some cash but I thought they would need a cashier's check, but then they said no, a personal check would be fine. I unloaded my car, placing the items in the new car. Plates were mounted and Lou followed me to my home for the check. A little while later, the car was mine.
Many thanks to Lou and all the staff for a fantastic experience!response / report this review -
27 October 2017
Best automobile purchase experience we've had in our lifetime. Juliana Vargas was so helpful, patient and attentive to our needs in helping us select our new vehicle. Highly recommend Juliana and this dealership!
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23 October 2017
Totally satisfied with the experience I had! Everyone is helpful and great. We are obsessed with our 2018 F150 Lariat Super Crew Cab! 😊 Miguel, Brandon & Scott were amazing & made the process a pleasure! Thank you so much!
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05 October 2017
Always exceptional service. Dan truly makes you feel like your business is important to him and Herb Chambers. I've purchased 3-cars there and would not service them anywhere else.
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01 October 2017
Worst customer service experience I've ever experienced. I was quoted a price via email, when I went into the dealership I was quoted $250 more per month for the EXACT same car. Their excuse was, "sorry, I didn't know you were already quoted a price". I'm fairly certain the price of the car didn't increase! Additionally, during the two hours I was there I wasn't even offered a bottle of water. Beware of their unscrupulous methods! I placed a call to the sales manager that originally quoted me and she declined my call. So disappointing.
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13 September 2017
I have always had a good experience using this dealership. Started coming here after leasing a Ford Escape from another dealership with whom I had many difficulties with, Herb Chambers Ford of Braintree was 100% more efficient and provided much better customer service. Started coming here for the last 2 years of my lease and never looked back.
I just traded in my lease with them and bought a Ford Edge, Omar was extremely helpful and patient as I looked at different cars and options. I found him to be very knowledgeable about the different available models and was very helpful finding a car that was best suited for my needs. I recommend him for an easy car-shopping experience. Overall, this is a great dealership who keeps providing good experiences.response / report this review -
05 June 2017
The gentleman who was helping us was very knowledgeable. He was really good at keeping us in the loop about what was going on. Brandon did a great job on finding the right car for my daughter.
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11 April 2017
My wife and I leased another Escape from Lou Oliveira and are thrilled. We leased a 2014 Escape and had a great experience then so we returned to Lou and on the telephone expressed that we wanted to stay with the same features and tire size as we have Winter tires, but we're thinking about a different color.
When we arrived Lou showed us a white gold colored 2017 Escape with all the features we wanted; another home run for Lou Oliveira. We love it including the color. Kevin Norton Finance Manager did a great job and presented the Simonize Glass Coat System, which we had applied to our new vehicle. When we took delivery Lou had the vehicle registered, state inspected and LoJack installed; another home run for Lou! Scott Lewis, GM should be proud of his team including Dan Abate in Service who gave us exemplary service on our 2014 Escape and we look forward to his service of our 2017.response / report this review -
04 January 2017
Still influenced/frustrated by a recent purchase elsewhere of a '17 Shelby that fell through due to the Ford recall, we stepped into the dealership to check out a Magnetic grey '17 Shelby.
We were greeted by Omar, who was very helpful and called in the support of Miguel the moment he understood that we had some very detailed questions about the Shelby. Miguel turned out to be the local subject matter expert on Mustangs and specifically special versions. He provided a lot of background on the issue with the recall and provided all the documents to prove the one in the showroom was not affected.
The negotiated price was reasonable and within our expectations. The car was delivered the next day by Omar (we live in a different state). All in all friendly service and a pleasant buying experience.response / report this review -
27 December 2016
I wanted to give a shout out to Brandon Williams at Herb Chambers Ford in Braintree MA. We went in to look at a remaining 2016 Mustang they had in the showroom. I had done my research, and had a reasonably aggressive price target in mind. The car was beautiful, but I was on the fence about which option packages I really wanted. Brandon was very gracious in letting us check out the different cars on the lot with and without each of the option packages. With minimal haggling, Brandon and his manager agreed to my target price - very professional, and no unnecessary pressure involved,
Still undecided, I returned several days later, and Brandon arranged for us to drive both the 2016 we originally came to see, as well as a comparable 2017 that had the other option package I was considering. At no time did I feel pressured (other than by my own difficulty in making up my mind), and Brandon was incredibly patient, understanding, friendly and professional, throughout the entire experience.
Ultimately, I decided I wanted a combination of options that Brandon didn't have available, but he said he might be able to locate it for me. Since Brandon had been so incredible to work with, I showed him the best price I had seen elsewhere, and I wanted him to have the opportunity to match it. (I knew it would be difficult to match, since it was from a dealer that does a high volume of online sales, and their prices were very aggressive.)
As expected, Herb Chambers wasn't able to match the quoted price, and remaining very professional, wished me the best and asked me to follow up either way. In the end, I did buy the car elsewhere, but I wanted to give a shout out to Brandon for being so great to work with!!response / report this review -
16 December 2016
My husband had been indecisive about what truck he wanted for some time. This was a huge decision for him and after months of research and years of waiting we went to Herb Chambers. We were instantly greeted by Nate Gamble who went above and beyond to make sure we got all the information we needed, went with us on a test drive and explained all of the vehicle's safety features and also some of the truck's cool features. My husband had a set payment in mind and Nate worked extremely hard to get us to that number and we are now the happy owners of an F150 King Ranch! I want to sincerely express my gratitude to Nate for going well above and beyond to ensure all of our wishes were met and also for taking the time when the truck was delivered to review in detail everything again. He has followed up to make sure we didn't have any questions and ensure that we are happy with our vehicle.
Nate was simply AMAZING and I have already recommended him to so many who have asked where we bought from. If you want a good guy who will go above and beyond, please go see Nate!
And Nate, if you read this someday. We sincerely thank you with all our hearts!response / report this review
