Name: Hephner TV & Electronics Inc
Address: 737 Washington S, Wichita, KS 67211, USA, US
Telephone: +1 316-264-3284

Hephner TV & Electronics Inc is an electronics store, located at 737 Washington S, Wichita, KS 67211, USA. They can be contacted via phone at +1 316-264-3284, visit their website www.hephnertv.com for more detailed information.

Location :

737 Washington S, Wichita, KS 67211, USA

Contacts :

Added by Jopie, at 27 December 2015

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Vickie Prebula

19 August 2020

Had a wonderful experience today. Luis Mendoza knows his stuff. Very helpful and very knowledgeable about the TV'S they have. The guys that came to set up our new TV were great !! I will only be getting our TV's from there from now on.
James Fry

01 July 2020

Great service, knowledgeable staff, way better than big box
Sam Drake

13 May 2020

Really enjoyed working with the Hephners this afternoon. Knowledgeable and solution-oriented, I'm definitely coming here instead of the Big Blue Box from now on.
Tonia Freeman

03 March 2020

I was very impressed with their product knowledge. They also took the time to answer all of our questions and I didn't feel rushed or pushed. Still trying to decide which TV we want but I was very happy to see a local business with wonderful customer service and actual kindness in their employees.
Clinton Koker

13 February 2020

I sometimes make bad decisions. However, buying my TV and related equipment from Hepfner's was definitely not one of them. Kelcey and Michael both spent time with me on the phone and in my house fixing issues I had connecting my sound bar with my TV with my Cox remote. They were very understanding and great at helping me identify the problem (most caused by me) and walking me through steps to solve them. I could NEVER gotten this help from the Big Box stores. I highly recommend Hephner TV.
Paul Leis

29 November 2017

Really need to check this place out first before. Greg was really helpful and knows his TV's.
Dale Roberson

20 November 2017

Amazing job on my device. You guys are definitely amazing! I will give you my recommendation and I will bring more people here!
RicHie RicH

05 November 2017

Excellent selections for new and some used televisions. Great customer service. Layaway plans available too. Nice clean store, multi-level with a service department. A must stop and see for anyone's viewing and comfort pleasure. Also sells furniture for seating along with a variety of nice television stands.
Bob Beaman

22 October 2017

Lightning took out my beloved Sony SXRD KDS 60A3000 60" rear projection television after almost 10 years of trouble free operation. I did lots of research online for a replacement before I did any shopping at the stores. The wife and I decided to go to Hephner TV in Wichita, Kansas first. They have a service department and that is a huge plus when buying a new expensive television. If a problem comes up it is much easier to deal with a service manager than dealing directly with the manufacturer.

I was greeted by Rob one of their salesmen. He was very friendly and really knows his stuff. I listened carefully to the information he provided about different sets. He made only one error that I detected and that was the weight of the TV I was interested in. This minor error had no bearing on my purchase. Rob at no time pressured me to buy a set, he just offered information, showed us features and demonstrated the televisions. The wife and I ended up buying a LG OLED 65E7 set. The television price was somewhat more than I had planned to spend (about double), but the picture quality, simple remote control and the 178 degree viewing angle pushed me over the edge. Hephner's price was as good as Best Buy and $400 less than ordering from Walmart so I took the plunge. Mr. Hephner offered to test the set before we took it home to make sure it wasn't DOA and that took all of about 5 minutes to un-box, test and re-box it.

We are very pleased with the new LG OLED 65" TV and our experience at Hephner TV was great. They will be my first stop in the future when looking for TV and Audio equipment.

Thanks to Rob and Mr. Hephner for a great experience. We love our new television.

P.S. To the guy that posted the negative review regarding the capacitor incident. Not sure which planet you grew up on, but electronic parts are NEVER returnable unless they are obviously defective. Your lengthy negative review regarding a $4.00 capacitor made me chuckle.
Samson Stoll

25 September 2017

Would give zero stars if I could!! DO NOT BUY ELECTRONIC PARTS FROM THEM UNLESS YOU CAN VERIFY IT BEFORE YOU LEAVE THE STORE!
I bought a capacitor and they sold me a substandard part, not the right size or temperature rating for any normal circuit board. It had short leads so I was suspicious from the start, but I needed it over the weekend so I got it. They charged me a premium price of $4 for something that you can get on the web for 50 cents. I did not have the old part removed yet, so I did not know it was the wrong physical size at the time. Once I got into the project, I immediately saw that the capacitor could not be installed - the leads were too short! So I took it back for a return - which they would not do. The receipt says no returns on parts, BUT I WAS NOT VERBALLY NOTIFIED OF THIS, AND I HAD ALREADY PAID WHEN PRESENTED WITH THE HARD COPY RECEIPT. I asked for an exception, but the owner, Mr. Hephner refused. I am an Electrical Engineer so I know what I'm talking about. THESE PEOPLE WOULD RATHER RISK A BAD REVIEW THAN DO RIGHT FOR THE CUSTOMER! NEEDLESS TO SAY I WILL NEVER RETURN TO THAT BUSINESS AND I URGE ANYONE WHO READS THIS TO NEVER GO EITHER!
Zach Ullom

03 September 2017

Very helpful and nice. Probably the best place to go if you value good customer service and knowledgeable people.
First Last

24 July 2017

Easily the best place in Wichita to buy a TV from. Polite and knowledgeable staff. You cant beat free delivery and setup in the Wichita area.
Core Monitoring

08 July 2017

Smaller selection than big box store but they make up for it by staffing the very best. Highly educated individuals who know their products front to back and will bend over backwards to deliver great service. They also have an amazing repair department!
Thomas Herring

06 February 2017

Fantastic customer service that matches their quality product!
Tyson Hoggatt

20 June 2016

Friendly and knowledgable staff. They'll even install everything for you.
Billy Byler

07 March 2016

What I like the most about this place is their advice and expertise. Within the first five minutes I could tell the guys were experts, and they knew their stuff. They sell the high quality TVs (LG, Samsung), but the price for the one I got was below Best Buy's price.

And since I bought the TV (55-inch LG for my man cave), I've been able to go back in and ask advice on sound, lighting, etc. They're professionals. Highly recommend.
Cameron Pinecone-Ceradsky

22 February 2016

Incredibly helpful staff! Local, good prices. A wonderful mini-museum of audio/ visual technology, too.
Mary Ann Lyman

03 January 2016

We went in to have our TV repaired. They didn't seem interested in fixing it but were very interested in selling us a new tv. After a week of having our TV We insisted we wanted our TV fixed. They said it would be two days and they'd get back to us. After a week we called them to find out what was going on. They said it needed a new motherboard. It was too expensive so we did some research and found it was very likely a problem with a fan. We asked them to look at it to see if it replacing the fan would be a less expensive option. They told us that would be a temporary fix and they wouldn't do it (it would also be very inexpensive). you pay a service fee and if you have your TV repaired that fee is applied to repairs. In our case that fee would cover these simple repairs. After a disrespectful conversation they refused to fix it the way we wanted it. We picked it up and stopped by radio shack on our way home to pick up a fan and some parts for 13 bucks we fixed it ourselves. I'd like to warn others who are considering using their repair service. Be careful. Do research and go somewhere else.