I usually get my appliances here. So far I do not have a single bad thing to say about this store.
We bought a washer and dryer from Harris. They were able to provide a lower price as well as vastly better service than several of their larger competitors. Delivery and installation was quick and on time (early, in fact!).
We needed a new dishwasher and made the rounds of the Big Box stores, searched on-line, etc. Decided to check at Harris. Prices were competitive but the extras like the install kit (hose) and haul away of old dishwasher were free making the bottom line the lowest we found. They arranged no interest financing while we were there. Installers arrived right on schedule, cleaned up when they finished and gave us a lesson on the unit's features. Next time we need an appliance it will be our first stop.
I've always been very pleased with the customer service (Matt) & the service top notch
Not Helpful at all. He didn't move from behind the counter, didn't attempt to look up any information - can I give a negative number for my rating? :-(
Always friendly, always has or can get what I need to repair my old broken dryer
Customer service leaves a lot to be desired. These people will hold you hostage all day long. They told me between 8 and 12 and now it is 8 and 4. Was supposed to call me with a time on Saturday and they did not. I called them Sunday and they gave me 8 to 12. The ONLY reason I called them was because I heard they do really good work. If their workers are anything like the customer service reps, I will stop payment on the check.
Great prices and best of all, follow up service.
I wouldn't recommend. They came out to look at my Samsung refrigerator because it was not making ice unless I reset the ice maker every few days. They installed a complete new ice maker for $267 and a few days later no ice unless I reset it. They came back under warranty and after about 5 minutes at my home and never testing anything else the tech said I needed a control board for another $157. I called the main office and spoke to management about this. I was told that in some Samsung refrigerators they recommend that you do both parts. I was not told this from the first tech that was out originally. I expressed my concerns to management and said for the amount for those two parts I would have just reset it every few days. I was told that I would have to eat the costs for both parts. Customer service is non existent. They troubleshot the wrong part and now I am out almost $300 and still have a broken ice maker. I could have troubleshot better by watching a You Tube video.