Extremely high
Knowledgeable staff, easy returns and exchanges, and pricing is also decent.
I work as a night shift nurse from 7pm-7am so I stayed up until 10am to get here when they open because I've been looking for particular scrubs that their website says they carry. Got to the store at 10:40am. All the lights are on. Door was locked. I called the store several times with no answer. Very upset that my time was wasted taking the trip there. Not sure I trust them to be open if I decide to even go back.
They didn't have the scrubs I wanted in the right size so they said they would order it for me. I put a deposit down and was told it would arrive at the store for pickup in a week. I called a week later and they said it didn't come but it should arrive the next week. It took about 2 weeks for half of my order to arrive. I kept calling about the other half of my order for about 5 weeks and every time I called they said, "it should be here next week, we'll call you when it arrives". I never got a call and I eventually gave up. I won't be back.