Great hotel. Friendly service. Good breakfast. Nice large beds. Just wish the parking lot could accommodate the entire hotel had to park next door at mcdonalds because it was full.
Upon check in I had noticed online the price was lower than what I booked a few weeks earlier. When I asked if we could have a price adjustment they said to ask at check out in the am. We did and were told they would have to get back to us after speaking to management. Well nobody did get back. Also the halls were so loud at 1 in the am. The pool glass and work out room was all shattered. The beds were very worn. The room was very stuffy. Even with fan running.
The only reason I am giving this hotel 3 stars is because the rooms were very nice, clean, and comfortable; however, the receptionist Caitlin was not welcoming. She was very rude and unprofessional and really made my friend and I feel uncomfortable throughout our stay. I was honestly going to go to Motel 6 across the street but it would have cost $98 to cancel the room. The housekeepers were more helpful & friendly than the front desk! Also, No elevator nor assistance from the staff with our luggage. Another employee, Greg, and the GM apologized for Caitlin's unprofessional, but her attitude & behavior was the same next time we seen her. This should have been addressed promptly! Will not stay here again just because of that!!
Our stay has been amazing! Night shift has been awesome. My 3 children thought the world of them. I highly recommend anyone to stay here. Also breakfast was really good.
I don't have one complaint! Very nice hotel, clean, spacious and the staff is very friendly and accommodating! Catlin at the front desk was super nice and helpful. We were a little needy, and she helped us with a smile on her face the entire time. Then in the morning the staff was willing to go next door to get me a coke because the pop machine was out of order! ! TOP NOTCH CUSTOMER SERVICE
This hotel was awesome. The breakfast food was great and so was the customer service. I'd highly recommend this hotel.
Booked a premium king bed room, checked in and it turned out to be 2 doubles. Went to the receptionist to fix the issue and she told us it came through as 2 doubles and there's nothing she could do. We showed her confirmation emails stating it was a king bed and she gave us no options to fix. They had bed frames and mattresses all throughout the hall we were in. They done construction the entire time we were there. Screaming all through the halls. And the tv had no signal. Definitely would not recommend. Room was clean but with all the other issues this stay was not enjoyable.
Not bad. Easy to get to. Great location. Staff are not friendly at all. But the rooms are nice, just stay out of the bathroom down by the pool. Nasty. The beds are comfortable. Pillows are wimpy, but I like mine, very firm. Free breakfast was blah. Coffee was good tho. Will stay there again, but will eat breakfast at the Cracker Barrel down the street.
As far as best bang for your dollar this is a great place to stay!!! Its pretty clean and staff is nice. The heated pool is small, they don't have elevator, the bathroom doesn't have an exhaust fan, And our bedroom door closed but doesn't latch. The door thing is an easy fix and I'm sure they are just unaware of it. The others are minimal things also but like I said definitely the best quality bang for your buck. Oh and the breakfast is your basic breakfast with couple generic doughnut and cereal. I would stay here again.
Our family had a great time here over the 4th of July weekend, we all swam till we were waterlogged. The rooms were nice. The service was good. Everyone was very friendly and helpful. The location is nice. Cant really say anything bad about it.
Clean and not worn down. They only provide shampoo and body wash, no hair conditioner. Also of a 3 night stay they somehow missed making up our room one day. We were out of luck by then because by the time i asked about it the "staff was already gone." That being said, I'd definitely return.
Very nice lobby and rooms. Person at front desk was very courteous and helpful. Only reason I took one star away is because I'm a smoker and you have to walk 25feet away from the building to smoke lol. But other than that it is a great hotel and not to expensive!
All of our expectations were met and beyond at GuestHouse. Loved their renovations, clean rooms and a fun lobby. Was most impressed by Greg who even called after we were settled in our room to make sure everything was to our liking. Would absolutely stay at GuestHouse again!
My husband and I used to stay here quiet often during doctor's visits. We have stopped because in our opinion the hotel has went quite downhill in the past 8 months. The breakfast is no longer edible unless its the weekend. Yes, we know its a free breakfast. However, we've stayed at plenty of other hotels where their free breakfast is much better. I'm sure jail free breakfast is better. Customer service has went way downhill. The previous GM and Front Desk Manager used to greet us by name when we walked in and always asked us about the small personal details we had shared with her. It made the place feel more homey and less hotel-like. Maybe we're picky.