Awesome dealership, defiantly the best customer service experiences I have when I go into any of the dealers. Kristen was awesome, unfortunately they did not have the car i was looking for but everyone is nice and always willing to help. Go see Kristen in Toyota if you ever need help looking for a car.
The easiest place to buy a car. No stress, no pushiness, no up-selling and most importantly no haggling. The price is the price. I truly enjoy working with them.
What a great experience I had yesterday. Taylor was my special person. She was pleasant to work with, great personality, and very personable. Also extremely knowledgeable. I also love the transparency of Grappone. Instead of taking 8 hours to lease a car, it took me a total of 3! That includes a fun test ride, paperwork and final paperwork. Taylor, I love my new car!!! See you in 2 years hee hee.
Taylor is such a great person to work with. This is my second lease with Taylorshe takes time to show me printouts of my choices and guides me in my decision. If she were my daughter I would be very proud of her. Thanks Taylor.
I was first exposed to the dealership through the website, which was easy to use and the used car I was looking at was well documented. When I called to ask some questions about the car, I received prompt and direct answers, which was refreshing. They also setup an appointment for me to see the car as well as put a hold on the car so I didn't have to worry about it getting sold out from under me before I could look at it. When I got there, Courtney was ready for me (she was fabulous!) and we got right to the test drive. My wife wasn't able to be there with me so they allowed me to take the car overnight, which was great. Once I had made the decision to purchase the car, they helped with financing and all the paperwork in an efficient and direct manner. Courtney kept me informed of the process and was great answering my questions during the whole experience. She even let me take another car for a test drive that we are considering purchasing in the next 8 to 10 months. Overall a great experience.
Moe and Jeff were, collectively, very welcoming the moment I walked in the door, and quite thorough about how Grappone does business. Moe knew the vehicle I was interested in very well and demonstrated that while we looked in and around the vehicle at various features. Jeff put a lot of effort into trying to secure better financing for me than my credit union, and though he was unsuccessful in beating my rate (I was confident he would not be able to - I scored an incredible rate), they handled it courteously.
It was also great to add a human element to the experience so it was wonderful to see the photos on Moe's desk of he and his grandkids, and to allow some dialogue about family and children.
The table of food and snacks the day of pick up was a nice surprise bonus for my family while they patiently waited for me!
Lori, a product specialist is very, very helpful. She is fun as well. Made us feel important. The team leader Jeff is very personable too who came over to say thank you for stopping by.
Everyone was one extremely pleasant and helpful there. Lori is absolutely incredible salesperson and what I would call a friend now. I came in wanting one thing and drove away in something even better. She took the time to get to know me and was extremely dedicated to the process and stayed late for 3 nights in a row to accommodate my later work schedule. She has fully earned my business there in the coming years as well as anyone else I know looking to make a purchase soon.
Our Salesman John Leedham provided exceptional customer service. The non-commission based sales-process allowed his character and integrity to shine! When the paperwork could not be completed before the end of the day, they lent us the car on an Overnight Test Drive with a full tank of gas and refilled it when we returned from Portland, ME the next day. plus, you can't beat 10 free inspections! We love our SUV and our experience here and will definitely be repeat customers; you should be too! Go see John.
We've purchased four vehicles from Grappone Toyota, and have all our service done there as well. The sales staff know their products and use a no pressure sales approach. The service department is friendly and keep you informed. This is a green facility and very clean with comfortable seating, a TV, computer stations, free wifi and a quiet room as well as an area for kids. They offer free coffee, tea, and hot chocolate as well as popcorn made with their own machine. We keep going back because it's truly the best dealership experience we've ever had.
Seamless experience! Joe H. did a great job keeping the process moving and ensuring that all of my questions were answered. Adam was great too, getting us the lowest finance rate on our purchase, exceeding my expectation for my trade in value and even lending me a bow for my wife's surprise car! This was the easiest car purchase that I have ever made! Thanks! Joe
Extremely helpful, great options, very friendly customer service, excellent communication. A good company that treats its employees well, so it's no surprise that they treat their customers well. I know it sounds corny, but it really does feel as if they are trying to make you a long-term customer, rather than trying to just get the sale from you and move on. I unconditionally recommend Grappone Toyota.
What a great experience! We worked with Mike and Ricky and they couldn't have been nicer. They weren't pushy in any way (which I can't stand in a salesperson). They were patient and friendly and helped us to get the best price for our trade. The buying process was smooth and painless. I don't think I'll buy another car from anyone else. The almost 2 hour drive from Vermont was worth every minute!
It was 10+ years ago that I was last in Grappone , my visit last month made a new client for life. They are now THE BEST dealership I have ever purchased any auto from, they put even MB, BMW, and couple other dealers I have purchased from in the past to shame. It started with how Jill answered my phone queries, to Mike & Mike who completed the deal in under an hour. Even down to the personal attention Amanda took to just get to know a first time customer. It became abundantly clear that her unwavering care about people, staff and customers alike, is driving a different car buying model that others would be smart to follow.
Another great experience at Grappone Toyota!
I took my Toyota Venza in for four new tires. Scott Martin my advisor kept me informed every step of the way! Scott, along with the rest of the service staff, is friendly and organized from checking in to checking out. I trust my car and my safety with the thorough services performed here, by their certified Toyota Mechanics. The waiting area is comfortable and clean. I am ALWAYS pleased with my appointments at Grappone and wouldn't go anywhere else! I recommend becoming part of the Grappone Family!