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Added by Jopie, at 04 November 2015
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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9 Reviews
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20 December 2017
Beware Santa Barbarians. The beloved Cottage Health Company that is touted as a company that does nothing but good is actually the most evil company that could possibly ever exist in Santa Barbara, CA. This is a highly unethical CROOKED company that resorts to ILLEGAL tactics to shut WHISTLEBLOWERS up!!! This company took great pleasure in abusing me for over 8.5 years (as an employee and patient) until I had a complete breakdown, but they didn't stop there. They even continued their harassment campaign once my doctor placed me on medical stress leave. I had lost 60 lbs, my confidence, my hair and my health after experiencing retaliation for reported serous racial remarks made by my co-worker. I was exposed to highly illegal unethical misconduct for 8.5 years! I left with over 1000 pages of the documentation and they have broken into my home to steal my documentation in two different locations. I even moved to LA to get away from the home break ins, cars trying to run me off the road, doctors falsifying medical reports on my behalf, cyber hacking, phone hacking on every level, ecThe director started editing all 8 of my performance reviews and was caught. I also reported malicious rumors being spread about the sole black person in the office. DEAR COTTAGE HEALTH, why did you let the sole black person in the office get picked on until she had a complete break down? Why did I have to go into the office every day fearful of what my bosses or co-workers would do to me? Why did you guys look the other way and allow this harassment? How could you COVER UP HARASSMENT and stand by a man that states that blacks and mexicans are the worst smelling people on earth? You guys are the most unethical company. How could you assign even MORE work to an INJURED worker and have your Employee Health & Safety Department tell me that they are sure I can handle the extra work load (that was contributing to my injury) and the pay that goes with it. How can a supervisor be allowed to tell me that I look like a lollipop that needs to be sucked and warmed up and get away with it? How could this man call me into his office every day and everyone knew what he was doing to me and would mock me how he would request that I entered his office every day and would close the door the sexually harass me.
Come on Cottage, give answers as to why your ethnic black workers are mistreated. Give them a reason why no matter what role they take on, they cannot get more than a quarter raise.
This company BROKE INTO MY HOME while I was on medical leave trying to recover from the 8.5 years of harassment. They stole over 1000 pages of documentation of 8.5 years of abuses leaving behind false less damaging documentation. They stalked me using my google account tracking and hacked all of my personal and private e-mails. They paid off a doctor and had me falsely imprisoned in a psyche ward to diagnose someone without prior mental issues as "paranoid schizophrenic" so that everything they've done to me for all of these years would be overlooked. They have emptied every dropbox account that I hold that contained the documentation of what they did to me.
I have a permanent lifetime injury BECAUSE of this organization, and they continue to meddle in my life though I am no longer employed with the company.
Cottage Employees: Protect yourselves. Document the abuses using an execl timeline, and just know that they wlll log on to your pc to delete these logs and you can call ISD to hear that it is an error that they cannot recover. If you have damning e-mails with abuse, PRINT them and make copies and send it to loved ones because once you need the documentation, Cottage Health will stop at nothing to get it from you. That is the truth.
Cottage H. is responsible for 9 horrible years in my life and I've completely lost my health. I have been away from your environment and remain sick because of your bullying illegal tactics. I can bring everything to light and I will as I have evidence from all illegal activities that you have committed against me this year. Leave me alone.response / report this review -
12 October 2017
I had a hip replacement at Goleta Valley Cottage Hospital in March of 2017. I could not have been happier with the whole experience. They put on a very informative seminar each month for those planning or even just considering joint replacement surgery, so I had a good idea what to expect before going in for the procedure. Everyone was very helpful and considerate, the food was really good and available whenever you wanted it like room service in a hotel, and I felt very well taken care of by the nurses, physical therapist, occupational therapist, and the doctors. I can't say enough good things about my surgeon, Dr. Emmerson, and would recommend him to anyone with a joint problem.
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06 September 2017
First off, Morgan is patient and answered multiple questions I had even though I had to repeat a few.
I just moved into my own place recently, I don't have much experience with bills and the process of it. I am switching to a new health provider at the end of this month and wanted to follow up as to why I have not received it in the mail yet. She explained to me that they first have to send it to the provider and also the finalized cost. They are currently pending their response and should send a copy soon.
Additionally, she let me know that my insurance already has the information so it will be taken care of. She shared with me that the process can be a bit tricky if it does not go through in time and some people have to pay out of pocket and to get reimbursement after may take long.
I've read these reviews after my visit and was shocked & even scared. Maybe there are a lot of things that we are unaware of that we don't fully understand. However, I could not shake off the fact that those I have encountered directly are kind, thoughtful and truly genuinely concerned for my well being. That to me is the most important especially when I'm in such a vunerable state. I want to be able to trust who's taking care of me and I feel this way here.
It was a very emotional experience for me because I felt the need to go to the hospital after falling off a bike. I felt silly for going in for something so minor, but was in so much pain. I was blown away of how well I was treated, I am very grateful to have stumbled to this emergency room. Thank you! 🤗response / report this review -
30 June 2017
Treatment was quick, considering I was there on a holiday and in the emergency room. I received four stitches in my hand and some lidocaine injections. Some thousand dollars later
I set up a 6-month payment plan once I received my bill, everything is fine, right? I set up auto pay and everything. The month before my last payment is due, I get a notice that I had been sent to collections. What the actual f***?
After contacting Cottage, I was informed that my account and some others had been sent by mistake, the collections company should not be contacting me in any way and my credit would not be affected. "Cottage was to reacquire the accounts by the end of the month." I was told to sit and wait, everything was in order to be fixed. *sigh of relief* Well, I was relieved until three days later (today)
Today I received a very stern phone call from the collections agency, stating my account was officially assigned to them and was indeed staying in collections. They reassured me that Cottage informed them on Monday (when I called everyone initially freaking out) that my account is really delinquent WHAT?! NO!
It was only after I contacted Cottage again, managed a conference call with them (Terri from billing was extremely patient with all this) AND the collections agency (Maria Hernandez), that they were able to cancel the collections on my account. I sure hope everyone else who was accidentally sent to collections didn't have to go through this nonsense. It was a simple fix to a disastrous mistake, luckily. I'm afraid to get too comfortable too soon with this resolution.
But honestly, how easy is it to accidentally send someone to collections? I really want to know. Whoever made this mistake at Cottage should be fired or written up. Attention to detail is critical when you're in charge of customer accounts and billing. People are afraid of hospitals and healthcare enough with inflated prices and insurance troubles. This kind of mess is just icing on the cake.response / report this review -
06 December 2016
Total ankle replacement was the reason for my recent hospital stay. I could not be more pleased with the care I received. Physical Therapist, RN and Techs, all seemed to care, be compassionate, and wanted to make my stay as comfortable (and brief) as possible. The kitchen/chef is amazing. Meals are delicious, timely and I almost wished I had to stay longer.
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09 October 2016
The worst emergency room experience ever! I was sent by my pediatrician at 10.30pm as she felt my son was reacting to an injection given at Urgent Care. 5 hours later we are still sitting here to be seen by a dr. The nurse told me he seemed not in stress any more so I can take him home and bring him back the next day or take him to Cottage Santa Barbara. But they can not advice if I should go or stay. If I was a dr. And knew what to do I would not have brought him in to this place that has nurses who have no bedside manner.
This is Saturday night, how can you not be equipped to handle patients, at one point we heard that it was only 1 dr. On duty. Pathetic and sad. Many patients walked out after waiting for more than 3 hours.response / report this review -
27 September 2016
Terrible financial/admin practices! This is the closest emergency room to our house, and I only use it when I have to. The facility is nice, and the staff is wonderful with my kids - I've used it for my kids about 4 times in the past 14 years. But despite the kindness of the onsite staff, each time, their financial department makes errors in billing, sends my bill to old addresses instead of current addresses, and turns amounts over to a really bad credit agency for "collections' before I know about a bill (before I know that insurance pays.) And get this - they are impossible to contact if you haven't received a bill. You can't reach them on the phone, or get into the online system without an invoice number! Crazy. Go to Sansum, and avoid this place. -- Although, they seem to be the only knowledgeable burn center ER in the area. Please update your administration practices so we can reward your hardworking staff.
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11 April 2016
Actually I'm very upset with the staff and the emergency room is designed to make you feel like a number. The "care" was more like condescending and degrading. Very passive aggressive comments were made and I rather take my chances at home then throw a copay($100) away. Went in with life threatening symptoms which I'm currently still feeling sick with and sent me home looking at me as if I was over reacting. If anything I made a judgement call to go and I'm the type of person to have several seizures and walk it off. So don't even bother unless you want to be treated like cattle, judged, and robbed because it's a business. I rather trust my life in a Professional/Doctor's hands then some 2 bit business men. If I can rate it lower then 1 star then I would but I guess they get a star for effort!
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11 November 2015
Good quality care. HOWEVER, they billed over $50,000 to insurance for out patient shoulder surgery, including over $30,000 for misc supplies??? These folks are not part of the solution. Wonder what the board make$ here. Why is the Blue Cross contracted rate for this so ridiculously high? They are IN OUR NEWORK btw. They billed insurance over $30,000 for misc supplies. What the heck GOLETA VALLEY COTTAGE HOSPITAL?
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