We needed a basic truck for our business and were working with a budget. Albert spent time with us to make sure he offered all the options available. A pleasure to work with - like family! Seamless transaction. Will definitely contact him again for all our Chevrolet purchases and recommend him :-)
This dealership should be the model that all other car dealerships should follow! Their customer service level is off of the charts! Albert in truck sales was very easy to deal with and made the whole process simple and straightforward. I will be purchasing all our future vehicles here and will tell all our friends that they would be foolish not to take the drive to Okeechobee for the best car buying experience. Also, Gilbert Line X in Okeechobee is just as exceptional as the dealership.
Albert with Gilbert Chevy was awesome to work with. We felt like we could trust Albert and the rest of the team -- which was a good feeling after car shopping for weeks. There was no pressure, all questions were answered, and they were genuinely caring about our purchase. We will certainly use them again. So happy with our purchase!
My experience with this dealership has been one of the best. After inquiring if the vehicle I was looking for was still in stock, Albert was quick to respond and assured me it was. I had intended to look at the car that day but due to my work schedule and being two hours away, I had to call and cancel. Albert said he would hold on to the key and wait for me to come down the next day. That impressed me.
The following day, I confirmed my appointment with Albert. When we arrived, he was there to meet my wife and I. The whole experience from test drive to finance was professional and no pressure. I appreciated Albert's honesty, professionalism, care and calmness. After the sale, Albert called the next day to make sure we arrived home safely and had no problems with the car.
Since the purchase of the vehicle, I had to contact the finance manager. I left a message with voice mail. He returned my call within 30 minutes and followed up on my questions. Again, I was impressed.
The feeling I am left with is that this is a dealership that cares not only about numbers and sales, but they care about the people to whom they sell to. Small town yes, but maybe that is just what makes them worth the drive. Thanks again.
Sales guy "Al" is your go-to guy. Very professional, very hones and very down-to-earth. Greatly appreciated the time that he took with us for the deal. My husband has a great 2017 Green Camaro with all the bells and whistles possible. We could not be happier with the purchase. They are worth the ride. And if you need service, they have rocking chairs outside to chill on. What could be better? Ok, they have a coffee station too, which I was so thankful for. Thank you Gilbert Chevrolet!!!!!
Great dealership! My second purchase from these folks. No pressure from sales made me feel comfortable shopping here. I am very happy with my purchase and the follow-up from the sales people. The service department never disappointed me and were always giving top notch services.
The Gilbert Chevrolet shopping experience was a pleasure. Albert and the sales team were easy to work with, and I got a great car for a fair price. They went the extra mile in helping me get the exact car I wanted. I dealt with a other dealerships, and they were the best. I would recommend them to anyone looking for a new car.
Had a great experience purchasing my vehicle. My Salesman was Albert and he did a great job finding me the right vehicle. He paid attention to what we were looking for in our price range and found us the perfect SUV.
We love our new car! He did a great job of communicating by email, text and phone.
Gilbert Chevrolet is where our family buys it's cars and trucks. The staff is friendly and knowledgeable. Car buying is a pleasant , no haggle experience. I recommend Gilbert to everyone for a car purchase and for service.
Albert you and Roger made our most recent purchase fun!
Thanks,
Stan
I drove 90 minutes from where I live to come here because of the selection on the outgoing Chevy SS, and boy am I glad I did. The staff here is respectful, courteous, honest, and genuine. Special mention for my sales agent Albert Mackanick. He went out of his way to get me an appointment, test drive, best deal possible, explain how everything works in the vehicle, and get me my GM card rewards dollars. Very much worth the drive. Highly recommended.
I really like the fact that Roy and his team were "On Point" regarding my spouses vehicle, they resolved the issue with the "recall" and promptly contacted us when the job was completed.
Quick, reliable & efficient is how I'd describe my experience.
We always tell people that we never have had any negative experiences starting from our salesman "Travis" to the service team. That's why we purchased our second car from Gilbert Ford and will do the same with any other future vehicles. Keep up the Great Work.
The Ayuso Family.
I recommend this business to everyone
The body shop employee are amazing! Everything was explained to me. Everyone was friendly and very helpful! They did a great job fixing my car! Will always use them! Thanks again for everything! God Bless
I'm extremely disappointed in your customer service and the way in which my wife was treated.
My wife called Tuesday or Wednesday to inquire about a used Chevy Traverse in your possession and was told that it was indeed still available.
My wife told the individual she spoke with that we were highly interested in the vehicle and intended to pay cash for it but probably wouldn't make it until Saturday to see it. The individual my wife spoke with said that it was no problem and that the vehicle would be held for us.
Fast forward to this morning and we get a notification that you guys had sold the Traverse out from under us last night (Friday Night) after we had already 1) arranged for babysitting so that we could drive out to your dealership and 2) Arranged to withdrawal the cash amount to purchase the vehicle upon inspection.
To make matters worse, you indicated via text that you would notify us around 9:30am about a potential Trade in Traverse that was coming in and ultimately never heard back from you guys.
I'm absolutely BAFFLED at the abhorrent level of customer service your dealership has shown. Especially, when a buyer has indicated their interest and has expressed the desire to pay outright cash for the vehicle.
As a fellow business owner, I'm extremely disappointed in you guys. When you give someone your word, we should be able to take you at that.
Unfortunately, I will now be inclined to share my bad experience with others via Facebook and other forms of social media which could have been avoided had you honored your word!
Shame on you!