About
Location :
Added by Jopie, at 24 November 2015
Opening Hours
- Monday 7:30 AM – 8:00 PM
- Tuesday 7:30 AM – 8:00 PM
- Wednesday 7:30 AM – 8:00 PM
- Thursday 7:30 AM – 8:00 PM
- Friday 7:30 AM – 8:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday Closed
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13 Reviews
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02 December 2017
Best car buying experience ever! I highly recommend Gerald Jones Audi. The Staff is first class, well trained and the process is fast!
Dina Delichresponse / report this review -
02 December 2017
I visit Gerald Jones VW quite frequently and the customer service far exceeds any other dealer that I’ve been to. Very knowledgeable staff as well.
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26 November 2017
I brought my 2013 GTI into this dealership when my valve cover/ cam girdle started leaking when the car still had 30,000 miles. I was told that these leaks were common on these engines, but it wasn't leaking It was "seeping" and they wouldn't cover it under warranty. (This is before any modifications to the car) Then around 50,000 miles I brought it in again after the leak got much worse. (Weird.) At this point, I was told it wasn't leaking, but "seeping" for the second time. After arguing for a few minutes with the service manager, he told me it doesn't matter because I'm tuned anyways. I understand valve covers on my car are a pain in the ass to reseal but I expected more than some BS excuse to why my car wasn't leaking but "seeping". Now I am at 67,000 miles, out of warranty and stuck with a nasty oil leak that is getting worse. Experiences like this make me not want to purchase another vw/audi again. Which is a shame, because I love my car and the MK7's are even more fun to drive, but the cars are likely to have problems, and if the manufacturers dealerships are going to push away warranty work because my valve cover leak at 30,000 miles wasn't bad enough to address, and it was "normal" for my car, I would rather go elsewhere.
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20 November 2017
The car buying experience was great but then they let my temporary tag expire and have yet to give the DMV my info. It’s been well over thirty days.
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14 October 2017
As a first time car buyer Gerald Jones VW did a great job. Working with Dave and Victoria, they made this a very enjoyable experience. They were very helpful in helping me get the car I wanted and a price I could afford. When I came to the delivery, they made sure I was happy with the car and Dave did a great job with making sure I knew where and how everything worked inside the car. Awesome people to work with. Definitely an overall great buying experience. Very happy with my new 2017 VW Golf!!
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17 August 2017
I've had so many issues with Gerald Jones Volkswagen Service department that I possibly can't post all of them. I honestly believe they will try to get over on you if they can, and with me being young and a female I let my husband do all of the talking for me. They've had my car for over a month now and it's still not finished. Every time I talk to them they have mysteriously ran into another problem that I've never had problems with with my car. Not only that but they've lied about calling my warranty company to see if they would cover a certain issue that my car was so called having. I'm guessing so I would have to pay out of pocket. When I called my warranty company to ask about the issue they said that they were never contacted about it and that they document everything they had been brung to their attention because it's not always they same employee on the phone. So yes, I am highly discussed with Gerald Jones Volkswagen and when I do get my car back I will NEVER return back there.
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11 July 2017
Service department is terrible. Was told they didn't have an appointment available when I needed it and then told me when I do service it that I would have to pay out of pocket. I was told and put in writing that my 1st three services would be taken care of since it was a lease. I told them I would trade it in and get a Honda or Toyota instead of driving over an hour to get it serviced..somehow they found an appointment available. Will never go back.
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20 June 2017
The worst customer service!! There is none!! So rude and uncaring!! A friend goes in for a recall and we've had nonstop issues with them! Minimal effort in fixing your vehicle! Go to a personal shop!
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20 March 2017
I have purchased two vehicles from Gerald Jones over the past 6 years and I am kicking myself in the teeth for it. If you want your vehicle serviced you better expect at least three days before that can see it, and that may be for something very simple. I literally had then tell me they couldn't find out what was wrong with my car smh, not sure about the mechanics they hire. You want to hear the truth about Gerald Jones VW just go to any local import mechanic shop and they will fill you in, these are they guys that live and breath imports. Ask on of those VW, Audi guys what kind of car they drive and you will most likely hear anything other than the product they are promoting.
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30 September 2016
Gerald Jones VW has the best customer service hands down!! They are always so friendly and eager to assist and that means a lot to me when it comes to my automobile needs. Purchased my 2016 VW Jetta from our salesman, David Dutton. Couldn't have asked for a better experience! In the future, I will def be doing my shopping with Gerald Jones!! Thanks again to the awesome staff!!
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29 June 2016
I had a great car buying experience at Gerald Jones VW thanks to David Dutton and Rick Bowen. They both worked very hard to find the car that I wanted and at a price I was happy with. This is a very good dealership with very good people working there!
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08 June 2016
What a professional and excellent staff! There was a misunderstanding and our daughter was treated very well by the service department. Thank you.
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01 December 2015
Rob was so great!!! He pays attention to all the little details and really takes care of his clients. I can truly say he's more than a salesman! He makes his clients feel like family!!!
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