Furniture & ApplianceMart

Location :

2068 N Stevens St, Rhinelander, WI 54501, USA
Added by Jopie, at 17 August 2016

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• Glenn Kalnajs

  09 October 2017

  Our recent experience and purchase of furniture products at Furniture & Appliance Mart compels us to share our pleasurable experience. We were in need of bedroom furniture and found Furniture and Appliance Mart had the best selection along with products in stock. Their showroom has the best inventory in the area with informative no pressure sales Staff. (Lauren). This store will be our first stop when it comes to furniture and appliances in the future. We look forward to working with them for our home fulfillment needs. Glenn kalnajs

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• Mike Stafford

  07 October 2017

  We purchased an expensive Southern Motion sofa and chair in Dec 2015. Within 4 months the cushions lost all support and caused major discomfort. We contacted them immediately. They would not credit or replace the sofa. They claimed they had to send a tech to check it out and try to repair the cushions. It took over a month for the tech to come. He added extra cushions only to have the same thing happen within 4 months again. But again, they sent a tech to do the same thing. Fortunately, we purchased the 5 year extra warranty. However, within four months of the second "repair visit" we were at the same point again with the cushions deformed and no support. We have to call again to schedule a "repair visit." Each call requires us to take time off from work. We actually should submit all of our chiropractor bills to them for reimbursement too. We are a two person household so the sofa gets minimal use. We are totally dissatisfied with the store handling of this problem regarding this product. We will NEVER purchase anything from them again. An example of "excellent customer service" would have been to issue a store credit and allow us to make an exchange, especially since the problem occurred so quickly after the purchase was made. Maybe excellent customer service isn't part of their mission statement. The store could have turned a bad experience into a good customer service experience, but they chose not to do that. Oh well, you know what they say about "word of mouth" advertising.

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• Brittney Metz

  19 September 2017

  We walked in on a whim to find a few items for home and we were taken care of with the very best Diane! The customer care is above and beyond with positive energy all around! We were beyond pleased and happy with all of the assistance we received from the F&AM team. Ian was professional and caring in my 3 loads into the truck. We will return and look forward to it!!

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• Kim Grissom

  29 August 2017

  Lots of variety here. The staff tend to "hover" though. I'm sure that they work on commission and don't want to lose a customer but sometimes when you're just looking, you need some space. They are very helpful and knowledgeable when you have questions. Their prices are a bit high in my opinion but sometimes you can catch a decent sale.

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• Janet Seidel

  27 August 2017

  This largest furniture and appliance store in northern Wisconsin is fantastic. The sales person didn't pressure us at all. He was very honest from the beginning. Answered all our questions,and we had a ton, then let us talk it over and make the decision to buy without the hovering. I would recommend you stop here first, because its the best

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• Ron W

  18 April 2017

  I like the choices and prices of the products they carry. Some places if you buy a table and chairs they will deliver it to you in a box. You assemble it. Furniture and appliance will assemble it in your home.

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• Angie Bishop

  15 March 2017

  We purchased a couch that I was so excited get because it has the look I wanted, but more importantly, I could sit with my back against the cushion & my feet touched the floor! (Am short) So imagine my surprise when the couch was delivered & my feet were dangling in the air, 3" above the floor. It took WEEKS to get a tech to the house, I lost vacation time due to a last minute cancellation on their part, & they would not work with my scheduling - it is to their convenience - even though this was a mistake on their part. Timothy, the tech, was EXCELLENT - he provided spare legs of different heights in a timely manner to determine what was needed to make it work. Upon calling the Customer Service Dept, they said it would be several WEEKS to get the new legs shipped. Really? Timothy came to the rescue again and got legs to solve this easy fix in a timely fashion. The Customer Service Dept. could learn a lot from him - 5 stars for Timothy!!! He is the only reason why I would not write off this company for the poor service after the money invested - especially for such a simple solution.

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• Theresa Oldenhoff

  12 March 2017

  I have bought several items of furniture, each time have received excellent service from the sales people.. They are very nice, friendly people. Also their products are of the highest quality. My dining room set is one I love, made very well. Recently I ordered a mattress and hassock I didn't think I could get it in a color and material I wanted but I was wrong, that made me very happy to get it to go with the color in my livingroom. I will return to buy more at this store in the future.

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• Tim Rudawski

  04 February 2017

  Julie is the absolute best!!! Love her and love this place!!

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• Vern Louis

  24 August 2016

  Very easy transaction , dilivery and setup. We would buy from them again.

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