Absolutely horrible! I have taken this bus several times now, and the first time it was severely late, I was understanding because of traffic. However, for the last couple of times, this bus has been many HOURS late, due to mechanical failures and connection failures. This is too often to be chance, they are not keeping their promise of good service to their customers. Additionally, their refund policy is draconian, calling the time tables "estimates that cannot be guaranteed" -- how is a 3 hour window an estimate?! Ridiculous!
Wasn't able to print my ticket. Brought photo ID and had the PDF on my phone of my receipt hoping to at least have a friendly conversation with the driver to see if they could make an exception. Bus driver immediately took a very hostile and loud tone towards me. Will certainly not be riding with this company ever again.
I am honestly surprised to see the poor reviews on here. I have taken tours with Fullington many times over the past 10 years, including some tours with people who have disabilities. I have found the staff to be courteous, knowledgeable, and helpful. I highly recommend them.
Absolute garbage bus service. It feels like they are stealing my money for the service they provide. With every ride the bus driver either is going off the road the whole time or the bus breaks down. The bus has absolutely never been on time for me either. If they weren't the only bus that I could use for my route I would absolutely never use them. I feel as though they should definitely refund me for all the times this bus has been late for me, it's false advertising. I don't have my CDL but if I could buy a junky old school bus I could provide better service than these scum bags.
If I could rate this lower I would. This bus carrier is absolutely terrible. Whether from State College to Harrisburg, or Philadelphia to State College. The employees don’t know what they’re doing, the buses are never on time. The bus driver I had on my return trip was so rude and disrespectful. Please never use them!
Cancelled a bus with zero notice. Said they called, which clearly did not happen. Not even an email was sent out. It's ridiculous. Employees at the station are also rude and untrained.
The two stars are for the friendly front desk staff at the State College, PA bus stop, for the convenient weekend times (5pm departure on Fri and 7pm return from Harrisburg), for the convenient location a alking distance from the university campus, and for the fixed, regardless of how late you purchase a ticket unlike other competitors.
Disclaimer: This review is specific to the State College, PA to Harrisburg route; it is possible that the service is better elsewhere.
Otherwise, for the 20 or so times I have used the service, some complaints include the return bus from Harrisburg always departing half an hour late (so why not change the time to 7.30pm?), no AC most of the time in the summer, bus drivers are impersonal and don't update passengers on timing, a $4 online purchase convenience fee each way ($8 fee for a return trip, so be sure to buy tickets in person), $5 printing fee if you accidentally print your to and fro ticket double sided, and be sure to carry full winter gear between Dec-March because the bus once had no heat in the dead of the winter so all passengers had to brave the cold. Also watch out for being charged twice; the ticket machine sometimes does not print the first time and if your card is swiped again, you get charged double. If I had not checked my credit card statement, I would never have noticed. Use this service only if you have no choice.
Easier access to campus. Stop for greyhound buses too
For a place that serves so many students, they really don't offer a quality service. Tickets are overpriced ($50 for one way from State College to King of Prussia for Spring Break), and buses often leave late from the station. It's also outdated to require paper tickets when other services like megabus allow you to use your phone to show your ticket. Really disappointed that so many students are forced to use this service because it takes them closest to their destination.
I have taken this bus at least half a dozen times, and I have only had ONE ride where the bus did NOT break down. One of those times the bus actually caught on fire. If it was possible to give this company 0 stars I would. The absolute worst experience every time. The only reason I choose it is for convenience, since it picks up and drops off next to campus. It's the most expensive option, and they even had the audacity to charge me an extra $5 to print my ticket out at their office after I was unable to print it myself. I hate this company, this experience, and if I had any advice it would be to use megabus- it may be off campus and a longer ride, but with all these breakdowns you'd be able to get to the West Coast in a quicker amount of time than to Philadelphia with Fullington.
Fullington seems to be a smaller company that doesn't do to poorly by providing service from State College to NYC and Harrisburg. They seem to have some deals with Greyhound. Most of their connections are not as fast as Gotobus (which is run by some crazy people with very lax security standards) and not as cheap as Megabus. However, they offer a deal where you get a free rise if you use them regularly (I think your sixth ride to NYC is free). I always use them if there timing is convenient for me. The bus is usually not as full as Megabus and the drivers are nice.