Name: Franklin Chevrolet
Address: 106 Northside Dr E, Statesboro, GA 30458, USA, US
Telephone: +1 912-764-6911

Franklin Chevrolet is a car dealer, located at 106 Northside Dr E, Statesboro, GA 30458, USA. They can be contacted via phone at +1 912-764-6911, visit their website www.franklinchevrolet.com for more detailed information.

Location :

106 Northside Dr E, Statesboro, GA 30458, USA

Contacts :

Added by Jopie, at 15 April 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Perry Quinn

13 December 2017

BUYER BEWARE!!! I purchased my 2017 Cadillac less than a year ago. I had a horrible experience. I wish I would have went somewhere, anywhere, else. I would have been willing to even pay $5000 over MSRP because the horrible service I have had. I had to bring my car back in to the dealership about 10 or more times in the first month. They kept saying my car was fixed over and over again. I couldn't even make it home before my service light would come back on. They would give me loaner cars but not comparable cars to my brand new Cadillac. When they finally fixed the problem, I never wanted to see Franklin Chevrolet again. I was enticed to come back for scheduled maintenance because they offered me a loaner vehicle so I didn't have to wait around all day long at the dealership. I went ahead and brought it back. They gave me the loaner and they called me when my car was completed. The Service Manager said I would get a loaner every time I returned to Franklin. Today, after I received no less than 4 emails from Franklin to come back in for scheduled service, I finally brought it back in because of the promise I was made to get a loaner, instead of waiting. I brought it in to the service department and they said that they would get me a loaner and to have a seat. After about 15 minutes of waiting, the service advisor called my name and informed me that the Service Manager, Fred Lightsey, decided to go back on the promise that was made to me previously. I promptly got my car back without getting service done and I will never return to Franklin Chevrolet. My wife and I are Military veterans that purchase new cars every 2 years. This is the 2nd car we purchased with Franklin. We have been to lots of other dealerships in our military careers. Franklin by far is the worst. They will not stop calling us, emailing us and sending letters to us. We have asked many times to stop all communication and they have refused. It is just a bad business. They do not care about you unless you are about to purchase a new car. Once you do, you are treated horribly. I will drive 50 miles if I need to, in order to NOT go back to Franklin Buick, GMC, Chevrolet, Cadillac. BUYER BEWARE!! You have been warned.. I hope this post will help at least one buyer out there. Then I will feel I did some good in posting this experience. Their word is not worth a penny. They will promise you the world and give you nothing but stress and headaches. You make your own choice. I am going somewhere else for now own.
Frank Norden

08 December 2017

Old review must have been deleted!!
Charged insurance 6k for this half done job.
After 3 visits back trying to get my car fixed.
1) Passenger side wiper are was in wrong clock position
2) Over spray on windshield seal. driver and passenger side
3) spot that needed touched up on passenger side front fender
4) hard paint line on front of passenger side door.
5) side marker light connector passenger side not connected.
6)Tire pressure was low on all tires 25-28 psi. ( sure this was done when the front end alignment was completed. Causing low tire pressure indicator on the dash to come on.
7)loose fastener under front bumper.
8) Hood mounting bolts where loose with gap
9) washer fluid tank plastic rivet missing
10) hybrid cooler mounting bracket loose made rattling sound ever since I picked it up.
11) hood bump stop on drivers side at and angle
12)wrong size plastic rivet holding intake tube
13) And on and on, finally went in and fixed it myself since I am a heavy machinery mechic.
Tom Kopytko

21 November 2017

Good luck getting them to call you back. I will keep you posted. I have extended warranty issues
Serign Ceesay

17 November 2017

I have been a customer with Franklin Chevrolet for 3years now and they have been nothing but amazing. I will recommend everyone to try it out. Ask for Brett Harkins, great guy.
Wanda Dawson

12 November 2017

Great experience. I saw vehicle I wanted online and I received a call from some friendly staff members. Quick paperwork and turn around. Thanks for this deal and lifetime warranty.
David Schanen

02 November 2017

Awesome customer service Lee got me in early no hassles thought the service like first covered my seats floor mats and zoom a zoom
MsShelbylynne

06 October 2017

Hands down the worst place to go. Everyone is rude and very uninformative. Paul has always been rude to my husband and I. They charge for silly things that you aren't told about. I was even told "I wouldn't understand" when I asked what was wrong with my 2014 Cruze. Love Chevy but will no longer take my business to Franklin. Staff really should take a course on customer service.
Cloe Fort

04 October 2017

Every time I bring my car to get serviced I end up waiting 3+ hours every time to get it done. The service is really slow. Whenever I get my car back within the next few days I always have another problem happen to where I'd have to bring it back up to the dealership to get it serviced again. I don't like the way they treat me either. They don't help solve any problem.
Meagan Upole

11 June 2017

My grandmother was car shopping a few months ago and the sales guy here was super nice and very helpful. She ended up buying a car elsewhere, but the experience was positive and if I ever wanted a Chevrolet in the future, I'd definitely go back.
Jonathan Watson

05 June 2017

I helped a friend up here with an oil change and an issue on her car that she didnt know anything about. She asked me to come with her and I did. She literally told them DO NOT BALANCE TIRES OR DO ANYTHING TO TIRES WITHOUT MY PERMISSION. We get back there and waited 2 hours for an oil change. They come back out and say oh yeah we had to balance the tires to see what the issue was with your car. She said I told you guys not to do anything to my tires without my permission. Tried to make us pay for it, we said no. Took the car somewhere else and low and behold, the tires were balanced wrong. DO NOT GO HERE!!!!
Amanda Catron

30 May 2017

So I have had a problem with excessive oil consumption in my car for the last year or so. I was told by Franklin Chevrolet of Statesboro that I could either pay over $5,000 for repairs or add oil between changes. I have constantly checked and added oil between changes since then.
I get a recall letter for this issue and call to make a service appointment. Franklin tells me that they already fixed the issue in my vehicle and that I can bring it in, but it will not be covered under this recall. They did NOT fix ANYTHING! This is not the first problem I have had with them. This is the absolute worst dealership to do business with!
Eva Atkins

26 May 2017

Sales manager is not right. offered cash and he wanted to raise the price instead on a over priced car. then had sales rep lie and say it was best price on net. he was insulting me as a customer so i and other customers could hear his tirade and i was offering cash for a car. never had such a experience. who hired such a disaster?
Rachel Lawton

22 April 2017

Dishonest..I was in contact with the dealership for 2 weeks about a used Camaro. They had told us that it's cleaned up & passed inspection & that it was ready for us to purchase & pickup. We drove 4 hours only to get there to see it was not ready & proceed to tell us the check engine light is on. They straight up lied about the whole thing. We were told oh it's just a sensor and they would fix it and get the car detailed for us. It was going to take about an hour. We went and ate lunch for that hour to come back & was told they are still working on it. We wait another two hours & at this point I'm getting a little frustrated. I go and ask them what is taking so long. I was then told the car has a more serious issue and it would cost over $2000 to fix it & that they were not going to put the money into the car and sell it at action but offered to knock $500 off the price. What an insult! After spending 4 hours to drive there sit another 3 hours to be told the car isn't any good after we we're told it was ready for purchase and its waiting on us was a total lie. We had to ride back home another 4 hours with a very disappointed 15 yr old because we thought and was told the car is ready for purchase. They knew we had a long drive & I still can't believe how dishonest they we're about the whole situation. Had they been honest from the start we would have never even consider buying the car. They knew the check engine light was on before we left and didn't feel the need to tell until we got there. Very disappointed in this company and highly recommend you purchasing a vehicle from someone else. I have all the messages between us that prove that they lied from the beginning!