Fox Toyota of Rochester Hills
755 S Rochester Rd, Rochester Hills, MI 48307, USAAbout
Location :
Added by Jopie, at 16 December 2016
Opening Hours
- Monday 8:30 AM – 9:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 10:00 AM – 3:00 PM
- Sunday Closed
Gallery
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15 Reviews
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20 December 2017
Very welcoming and helpful. Love the customer service and attention to detail. The appointment system is convenient and they helped me out when I was in a time crunch.
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18 December 2017
We had a very positive experience at Fox Toyota. Craig was very helpful through the entire process and worked diligently to get us a great price on our vehicle. We greatly appreciate his amazing customer service! We would definitely reccomend this location & also Craig to our friends & family. Thanks so much!! We love our new car 🚗
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18 December 2017
One of the best car buying experiences I've had. Dealt with Stephen Goltz. Quickly reached a reasonable price, without the usual haggling I've experienced in so many other car buying experiences. Then Steve and the rest of the team handled everything all the way through so I could get the vehicle when I wanted it. Excellent dealership and sales consultant. Found them to be professional, trustworthy and reliable.
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15 December 2017
This was related to my purchase, below that is a service department review.
Evan was very helpful and patient while I was working through the decision-making process, did an outstanding job! Everyone was helpful and went out of their way to be friendly and answered any and all questions honestly! I highly recommend Evan and the whole team!!
I am very impressed with the service department and the helpful write-up personnel. Whether the initial “Pit stop”, regular maintenance, or inspecting a possible recall issue, they have been courteous, professional and helpful in every regard!! Keep up the great work!!response / report this review -
09 November 2017
While it's too soon to tell how the car is running. I can say I should have been directed to the service person that was used in the past, I'm a busy person and can't remember those details but your computer can, when its running properly. It was not and my history was never looked at. That's bad business. I had an oil change, I know there are coupons even though I did not have mine, it should have been applied. The mechanic left dirt in the carpet on drivers side. The service person never called to tell me what they found in case I wanted it fixed while they had it, bad business and a loss of income for Toyota, also never called to inform me the car was done. I had to make the call. Thank you for asking.
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18 October 2017
My service writer Karen was so nice and helpful. I am new to the area and she did everything right to make me feel comfortable and answered all my questions
to ensure that I would definitely be returning.response / report this review -
05 October 2017
I bought my used vehicle there and I've taken it there for service and oil changes several times. I feel like I can trust the staff in the service department there, which is rare. They don't pressure or throw high numbers at me and always take the time to thoroughly answer my questions. Trust is important in this industry and thats why I drive an hour to take my car there, past 2 other toyota dealers.
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22 September 2017
I was looking for a new, small SUV,, and searched for the best fitting and most dependable cars for a single, petite, woman, the answer that came up was Toyota. I had had one before for 9 years and loved it. Also, since i have back issues (I know Toyota uses the McKenzie seats), and because a friend had worked for Ford, GM, and Toyota, making parts, and told me that Toyota had the very best standards, and that the other companies let things slide, but Toyota was very stringent in their inspections, I decided to look at the Rav 4. I went to Fox Toyota and spoke with a salesman named Craig, who understood my wants and needs, and I was very particular in what I wanted, he kept in touch, and despite the fact that I had surgery while I was looking, he was very understanding and patient, and eventually found the perfect car for me. The safety features are amazing, and since I'm getting older, I wanted something that would prevent any accidents in the future, unlike my Mercury Mariner, that had the most trouble of any car I ever had, and the brakes were always terrible, even after brake jobs. The car always inched forward when I had my foot pressed on the brake at lights.
Today Craig sold me a perfect and beautiful black Rav 4, and after the paperwork was done, which, by the way, was easy, and everyone was friendly and thoroughly explained things, Craig set my car up to my I pad and garage door opener right there. I had forgotten my phone, so I will do that myself, but he explained everything I could need to know. He is such a good person, and I was lucky to have been connected with him for this big purchase.
I highly recommend Fox Toyota, and I am thankful that I was able to drive home safely in the car of my dreams!
Good job, Fox Toyota!!response / report this review -
12 September 2017
Very efficient and fair. Got a great deal! Staff were friendly and accommodating. Preapproval in minutes and they found us the best possible interest rate! Ask for Sonny Nguyen
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03 September 2017
To be brief: unprofessional, irresponsible, dishonest.
Warning: read every document they ask you to sign carefully before signing.
In detail: Our family wanted to buy the 2017 Camry and thought we scored a great deal and had a good experience with this dealership until we got to the finances. We have a signed copy of the agreement which includes $3750 off and 0% interest. However, we ran into some snags because the $750 off is a graduate discount so they requested that we had to have my daughter be a co-buyer (diploma is not enough). The problem is, our daughter is currently out of state. After leaving the dealership that day to get the necessary paperwork from my daughter, the dealership was extremely difficult to get in touch with, and when we did, they said they did not receive the online credit application formTWICE. This went on for about 3 days until we decided this hassle was not worth our time. When we went back to the dealership to pick up a license plate that we prepared for the new car, they asked us to submit the application again. This time, my daughter sent them a screenshot confirmation, so they could not deny that it was not received. As a result, they came out with a new purchase agreement, not pointing out that the monthly payment was different, and just asking us to sign it. Of course, we noticed the discrepancy in monthly payment from our original purchase agreement, and the dealership said they are actually not able to offer 0% interest.response / report this review -
24 May 2017
I just traded-in my accident car and bought my new car here due to convenience for whole process. I always take care of my car here in the past one and half years. I am satisfied with the purchase service from sales person Sonny, even though too many things happened during these days. I can feel that he really tries his best to help me to solve my problems. Enventually, he helps this place to avoid losing my trust and I will still be a customer at this place.
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16 May 2017
The folks at Fox treat you right, every time. From sales, to service, to loaner/rentals, to friendly faces and top notch people, Fox has the total package. I can't recommend them more. They've continuously bent over backwards to make me the happiest customer on Earth, and I didn't even buy my car from them!
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09 May 2017
Great Dealership. I always service my car at this dealership. Servicing is always done in time. No unnecessary service recommendations are made. Good service advice is offered.
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11 April 2017
Great customer service! All staff was very professional, courteous and very impressive.my dealership going forward is Fox Toyota. They made my lease experience very smooth and accomadating.
Great team work!
Thank youresponse / report this review -
23 December 2016
Tried working with 3 dealers to put a deal together and only 1 step up to the plate. Very friendly and professional and working with Bruce, Ron and Rick was so easy. After a few text messages and a phone call agreed on my price and they secured my new 4Runner! Nice job guys!
Merry Christmas!
PS - my wife loves her new rideresponse / report this review
