About
Location :
Added by Jopie, at 25 August 2016
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Gallery
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12 Reviews
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19 December 2017
It’s my first time writing a review for anything. I live far away, but had been a loyal customer since I thought the service was good. 3 weeks ago, I had low tire pressure issue. First time in, they said it may be because of cold weather. I had tire pressure problem again week later. When I brought it in, they said I have a nail in my tire and told me to replace it. Then another week later, the same light was back on. I don’t expect them to be thorough in their service and inspection. Since I can’t trust them with my car’s safety, I’m done with this place. They weren’t going to be responsible about it either. Would give less than 1 star if possible
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07 December 2017
Thought everything was great with this dealership and transaction until we needed to use the extended warranty. We asked specifically for the top of the line warranty since there are so many features to the vehicle. We found out that we were actually sold the gold not the platinum package. The first repair was brake pads within days of the purchase. Drove to the dealership (1 1/2 hours one way) to have them replaced for “free”. 6 months later they had to be replaced again due to using after market parts. Second repair was $2500 and not covered by the warranty. Will never purchase from them again. The $600 mistake (because we didn’t check the warranty info) has now costed us thousands. No help from customer service as they said they would check into it and then never returned phone calls.
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02 October 2017
On 9/22/17, I went online to notify nearby Honda dealers that we were looking to drive home a 2017 Honda CR-V EX by the end of the month. After price negotiating with 5 different Honda dealers, we drove home with exactly the vehicle we we wanted on 9/29/17 at a great price. It was such a good price that one of the other Honda dealerships told us that we should buy two at that price :) Our salesman at Fox Honda, Dick Royea, was wonderful. He was not pushy and was very knowledgeable. I also got to meet Jane Fox (the lady in the commercials) and her dog ( that she had in her office). Jane couldn't have been any friendlier. But what I liked most was how complimentary she was of her entire staff. Thanks again to all the Fox employees I met that day who helped make our purchase as enjoyable as a car purchase can be Happy in Oswego, Carla and Mike
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27 September 2017
I really enjoyed my experience working with Matt, and the whole team at Fox Honda. Matt was knowledgeable, and also patient, while I asked a hundred questions about the car itself as well as the process of leasing. Because of his ease at answering questions and the great experience, I left with my new 2017 CR-V EX very comfortable and happy with my purchase.
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16 July 2017
WOW, such a nightmare experience with this dealer. I was originally quoted an excellent price over the phone, which was when everything started going downhill. I was very clear on the vehicle I wanted (color, additional features, etc) and was told that it had to be located. Apparently, it was located no problem, but the dealer would not give me any information about the car. I tried for days to obtain the VIN number, original location, and when it would arrive, but could not get any information. After many days of not receiving any news or information, I finally got a VIN number from the dealer and that the car would have to be driven 100 miles. When I looked up the car online, it was the wrong color and located at a dealership 150+ miles away. I was extremely frustrated and when I spoke with the dealer about it, they said "Oh, we thought that was the color you wanted." Yea right! I told them at least 4 times! Needless to say, I cancelled the deal and am still waiting for them to refund my deposit.
Too bad they lost out on the deal. I contacted some other nearby dealers and was able to make a great and quick sale on a vehicle. This dealer also had to have the vehicle driven to them, but from the time I contacted them to when I picked up the car was 2 days. They were also very transparent about the entire process. Now that is how it should be done.response / report this review -
01 July 2017
This is by far one of the best dealerships I've ever been in! Everyone who works here is extremely friendly and made all of transactions quick and easy. I bought a 2016 Honda Civic and within a year the battery died. With Honda Care they came and picked up my car and replaced my battery all free of charge and within an hour! I live in Syracuse and they're 2 dealerships that are fairly close but I choose to do my business here in Fox Honda in Auburn NY. Love you guys. Thank you!!!
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15 June 2017
Purchase a pre-owned vehicle and had the pleasure of dealing with Chris Stevens. Process was easy. I never once felt like I was anything but a valued customer throughout the entire experience. Jeff in the finance depart was also notably professional and friendly. Everything about the experience was exceptionally pleasant and would recommend the dealership to friends and family without hesitation. Great to due business with a local company that employs trust worthy employees. Thanks for everything!
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30 March 2017
Had a great experience. Justin Farr worked hard to get me the deal I was looking for. He was very personable and easy to relate to. All it took was a phone call to get things rolling. If you're from the Syracuse area, you should not overlook Fox as a destination.
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22 March 2017
Just love my new Honda!!! Justin was wonderful to work with. Will recommend him to anyone I know who is in the market for a car. Thank you Justin and Fox Honda!!!
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18 January 2017
Justin was awesome from the initial meeting right through to me driving off the lot with my new Honda Civic. He went above and beyond to show me cars on a frigid day. Went over my options and was very thorough with the paperwork. Dave in financing was just as great. he made sure i understood the car buying process and went over every question I had. I will definitely use Fox Honda in the future as well as send all my friends there.
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01 September 2016
eff was a wonderful help. within 2 days of totaling my car he was already searching and found a replacement meeting my wants! He reached out to me and let me know and I was thrilled that someone was helping so quickly understanding I needed to get a vehicle asap. When I went in to meet with Justin Farr, I was floored by his knowledge and skills. He was wonderful. Justin told me I could come back at anytime when I received my phone to set it up with him. He took 45 min later that night when I came back to go over everything with me. I am absolutely satisfied with these 2 individuals and I will defiantly recommend Justin Farr to friends for future purchases! Thank you Fox Honda for making my 3rd purchase with youA GREAT ONE!!!!
Brandyresponse / report this review -
01 September 2016
This was my first car buying experience. I went to other local Honda dealers who couldn't get me in a car fast enough. It was your typical "sales push" and it was an immediate turn off. When I got to Fox, I sat down with Paul and he started asking me questions to find out more about me and what kinds of things we of value to me. It was so refreshing because he was genuinely taking an interest in making me happy vs. selling a car. I ended up with the exact car I wanted. There is no doubt that I will be back for another one when my lease is up.
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