Great service. I have purchased 4 vehicles over the years from Ford of Clermont. My recent 5,000 mile service experience was quick and easy. Ron Simone is great to work with.
Larry (Sales) was phenomenal. Great person to work with and good experience overall. Larry guided me through the process patiently and provided answers to all my questions. If you come to Ford Clermont, I highly recommend asking for Larry.
Chad Root did a great job from the time he answered the phone to when they did the maintenance on my 2014 Ford Edge. The battery had died and I called to see if it was still under warranty. Chad responded to the call and assured me that indeed it was still covered and that since my car was still running after a jump, that I should bring it straight in. I brought it in and they serviced it right away and processed me within 20 minutes. No charge. It was great.
I first checked your website to see if the truck I wanted was in stock. When I found the one I wanted, I called to make an appointment to see it. My salesperson, Willie, had the truck waiting for me to test drive when I arrived at the dealership. It was equipped the way I wanted it and was the right color. The test drive sold me. We returned to the dealership and Willie began to work with me to get the price I wanted to pay. Things went very smoothly in our negotiations, thanks to Willie, and I was satisfied with the final outcome. Willie and I did have some time to get personally acquainted and we discussed some of our more notable life's experiences. I not only got the vehicle I wanted at what I considered a fair price, but I also found a new friend. Thank you Willie for all your help and an interesting conversation. That was my most enjoyable and least stressful auto-buying experience ever.
I had a great car buying experience here and all the sales people were amazing. They helped me get exactly the car I came in for with no problems whatsoever and the prices were extremely reasonable. If you get the chance, I was helped by Charlie Castellino and I highly recommend you go to him if he's there. He was the best salesman I've ever done business with.
We worked with Mike from internet sales, as we are about 1.5 hours away from the dealer. We were able to make a deal and calculate all the numbers via telephone sight unseen for my trade and purchase of the vehicle (based on true and accurate information). Mike was very attentive, gathered all information, and extra details I requested and in a timely fashion. He stayed late to meet us due to a busy schedule and make the transaction smooth so we could make the drive back that evening. We have no complaints about the vehicle, it was almost exactly as described on the website with additional information from Mike in sales to ensure we were not traveling that far for something that was not accurately described. They were very fair on price and trade and I would absolutely drive the 1.5 hour distance to purchase and do business with them again!
This is my second vehicle purchased at Ford of Clermont. They have done all service work to both and I couldn't be more impressed! Not only have they been prompt and professional, they have been honest and upfront. On more than one occasion I have asked about extra work to add while the vehicles were in their hands, and they have recommended I not waste my money on unnecessary service. Can you imagine? A dealership that doesn't want to take your money for the sake of taking your money! The service department didn't just say no, they explained why and did everything in their power to continue to build my trust and create a lasting relationship. The vehicles are great, but the people are what make or break individual dealerships and I feel fortunate to have been steered to go here. Update: I have been back for regular service since and recently to fix the A/C. They continue to provide nothing but the excellent service I have come to know. Update #2:: Moon roof warranty work scheduled and completed without any troubles.
I continue to return for all of my service needs and questions, and they continue to provide excellent service and answers. Love this place!
I had an appointment at 0830 and didn't have my truck go back for service until an hour later. I informed the service writer that I had a severe duty service plan (7,500 miles) and he acknowledged it was in the system. They put normal duty oil (10-30) and it was a half quart low when I checked it. Severe duty is listed right on the oil cap 4W40.
It took almost two hours and they didn't even give a courtesy wash.
Bill S. was very polite, accommodating, and knowledgeable. While my Ford Flex was being serviced, 4 new tires (which they matched a competitor's pricing) and an alignment, I decided to wait in the facility. I enjoyed a cup of coffee, peeked at showroom vehicles and chatted with a salesman who was originally from New England. Go Patriots!! Everyone was so nice. My bill was explained clearly, no hidden fees. My faith in customer service has been restored. Ford of Clermont is my new home for future auto needs. Great job everyone!
This is my second vehicle purchased at Ford of Clermont. They have done all service work to both and I couldn't be more impressed! Not only have they been prompt and professional, they have been honest and upfront. On more than one occasion I have asked about extra work to add while the vehicles were in their hands, and they have recommended I not waste my money on unnecessary service. Can you imagine? A dealership that doesn't want to take your money for the sake of taking your money! The service department didn't just say no, they explained why and did everything in their power to continue to build my trust and create a lasting relationship. The vehicles are great, but the people are what make or break individual dealerships and I feel fortunate to have been steered to go here. Update: I have been back for regular service since and recently to fix the A/C. They continue to provide nothing but the excellent service I have come to know. Update #2:: Moon roof warranty work scheduled and completed without any troubles.
So far the window has not came off the track again. It's only been a few weeks. Ford this time replace the entire track, for that they did a good job. I'm hoping it's fixed this time. We had to bring it to them three times. Over all I've been happy with them working on my car.
Outstanding sales service with Mike W! He greeted us with the golf cart, drove us to the first car, and that was it! He listened to our needs and knew exactly what we were looking for. This is our 3rd vehicle from this dealership and Greg B in the finance office makes everything smooth and easy to understand. I made the time to write this because the service is CONSISTENTLY superior.
Thanks guys! JSS
Oh! I left my sunglasses in my trade-in and Mike sent them in the mail a day later!! Just a great experience all the way around.