Florida Bay Outfitters Paddle Sports Center

Location :

104050 Overseas Hwy, Key Largo, FL 33037, USA
Added by Jopie, at 20 December 2016

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• Joshua Mount

  09 July 2017

  Great tour guide; great paddling trip. We did the kayaking/snorkeling combo, and it was wonderful. 10/10 would do again.

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• Cadillac2003cts

  01 May 2017

  Really happy with the service my friends and I receive. Ask for fishing spots and they told us where to go. If what are you looking for is affordable and a good time, strongly suggest you give them a call. From the guy who deliver to the lady who did the the paper work, truly exceeded my level of customer service.

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• Alex Demas

  24 April 2017

  These people couldn't have been more rude. We ordered five 24 hour Kayak rentals to be delivered between 12:30 and 1 PM yesterday (Saturday, 4/21/2017). We chose 24 hour rentals so we wouldn't have to go pick them up ourselves at Florida Bay Outfitters (basically a $10 surcharge). The total with tip was $215.
  
  At 12:55 the kayaks were nowhere to be seen. I called FBO to see when to expect them. The lady on the phone informed me that they were being loaded onto the truck for delivery at that moment. 2-3 minutes later she called me back to inform me that, in fact, they were not on the racks and that they had to use the van to return some other tourists to wherever their destination was. I asked when I could expect the kayaks and she informed me that she wasn't sure. After some back and forth she said she would do her best to get them to us by 1:30. I then asked whether we would receive a discount for the time lost but she informed me that they could only extend the rental, which didn't matter to us, since we had to leave the campground by noon the following day.
  
  Another half hour later (1:35 PM) I called back to see what the status was on the kayaks. She said the van had not returned yet and that they were "very busy because they only had one van that day". I then asked again whether we would receive a discount for the time lost but she informed me they "don't do discounts". When I explained to her that we paid for a full 24 hours and that the extension of our time was useless to us she was unable to understand why. Furthermore I explained that we had a verbal contract to receive the kayaks between 12:30 and 1 and that "time is money". She could still not understand this concept. She kept saying it wasn't their fault that they were busy and they couldn't do anything about it. When I informed her that they could provide us a small discount to make up for our lost time, she still refused. Essentially what FBO was telling us was that their time was more valuable than ours. Ridiculous.
  
  The kayaks finally came around 2:30, a full 1 1/2 to 2 hours after they were supposed to be there. No remorse or offer for a discount from the delivery guy either. These people are bad businesspeople. I don't recommend them unless you want to get ripped off.

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• Blair Hansford

  28 March 2017

  Great rental kayak but lady that worked there was kind of rude. Was told when I called to reserve that they could drop off a kayak in a variety of places. Once we got down here and in the shop she said we only launch 3 places none of which were near where we wanted to go.. Had fun though.

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• Kelli Montgomery

  03 January 2017

  Had a great time renting a tandem kayak from this place. They gave us information and advice about several locations so we could choose where to have the kayak delivered. Ended up going to garden Cove and kayaking south into the little canals and saw some fish, birds, and even a sea turtle. Highly recommend!

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• Jane Collins

  27 December 2016

  We just got back from the Keys. We know how to kayak, and thought that a guided tour of the mangroves would be a good option for a windy day to keep us out of the "big waters" and see some wildlife. Our guide made several suggestions and we went with them since he's the "expert". Turns out, he took us to a place where we had to paddle hard into the wind for 1/2 mile to even reach any mangroves, then we had very wide channels where big boats were going through with large wakes and lots of noise! Then we went downwind for awhile and eventually got into some narrows that were pretty but there was NO fish or wildlife at all! Then we turn out and had to paddle hard into the wind again for a solid mile to get back to our launch site! He acted surprised that the wind had changed, but isn't it his job to anticipate? He knew we wanted an easy paddle (we're both early 60's and fit) and quiet watersturns out we could have rented at Pennekamp and done the whole thing ourselves and seen lots more. Won't make this mistake again.

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