About
Location :
Added by Jopie, at 01 September 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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18 Reviews
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11 June 2021
They wanted to charge me $2500 for a $600 job. Bought parts on eBay and went to pep boys, fixed my car to factory specs in front of my eyes. Guess who’s never coming back to this place?? This guy.
While you at it to save your name train your service manager to stop talking smack in office over his phone about his colleagues in Spanish, some of us do understand his rude comments. There are two love birds there that were making out in lobby, the white muscles guy and the white cashier. Get room next time please.response / report this review -
26 May 2021
This place has been a nightmare to work with. My husband and I purchased a car from them in April, and were supposed to have the license plates delivered to our home about a week ago. Well, now the temp plates are expired and we can’t drive our car. No one at the dealership has been helpful, but instead completely dismissive. No clue what happened to Jonathan, our sales rep, who I honestly believe purposefully ignores our calls because when we call from another number he conveniently answers. We’ve been passed around from person to person, with someone “calling us back” each time. They either need a better system or to hire more workers because the way it’s running is despicable.
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02 May 2021
HORRIBLE HORRIBLE! I CAN NOT GET ANYONE TO RETURN MY CALLS. They are rude. I leased a vehicle on April 24 and still have not received my registration. My dealer plates have expired and I did receive a ticket for no registration. I called 2 weeks ago and was told it was in the mail and to put my old plates back on. Well 2 weeks later still no registration. I have been very patient till they started to lie to me giving me fake fed ex tracking number. The reception laughing at me every time I call to speak to someone. Then Charles calls me back with some more lies promising it would be here today and still nothing. I put in a formal complaint with corporation headquarters and consumer affairs.
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08 March 2021
I couldn't be more pleased with my experience at Fette INFINITI. Zack was extremely helpful and was key in my decision to ultimately buy a car here. His professional and calm demeanor was very much appreciated as the buying process could be stressful for most. The staff here is very kind and straight forward. They answered all my questions and concerns. I would definitely recommend buying or leasing a car here and make sure you ask for Zack as your salesman. 5/5 Service!!
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26 November 2020
Very courteous, friendly and professional staff. Explain things in detail so that you understand. Keep you up to date while your car is being serviced. Answer all questions fully. Operate with integrity which is everything. Absolutely love this dealership and highly recommend to family and friends. Excellent quality of service and operate with integrity. Go Fette Go!
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07 December 2017
Front bumper partially came out and i immediately called Infiniti thinking since I lease 3 cars with them, and they are known for their exceptional service, I can bring it in. Needless to say, the lady ELLEN in maintenance was so rude and nasty to me. She couldn't have cared less about my car and my situation. All i got was "there are no appointments for today". Well i'm sure you have cancellations. This place is going down with employees like her. SO RUDE, i don't know why good car companies employ people like her. URGH.
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10 November 2017
I’ve purchased my car on October 21,2017. I️ would like to give a shot out to Jacques who help me out in this stressful process. I’m happy I’ve upgraded from a Nissan to an Certified Infiniti G37. The level of customer service Jacques portray was astonishing. Not only he was a good sales person but he took a step out of his role & put himself in my shoes. He also was very patience with me even when another customer try to ask for his assistance. His professionalism doesn’t go unnoticed.
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10 November 2017
Jacques is the best salesman out there, he is helpful before you purchase your vehicle and is just as great after. Jacques always answers my questions and concerns in a timely manner. Gary in service is excellent as well. Both are the best at Fette!
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22 September 2017
Amazing experience at this Infiniti dealership! Highly recommend. The staff are knowledgeable, helpful, patient, and inviting. Mr. Jacques Dermenjian was the consultant who helped me land the car of my dreams. He was such a pleasure to work with! Thank you so much again! I appreciate you helping me navigate as a first time car buyer!
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13 September 2017
Came in to purchase one of the used Infinitis that I saw on the Fette dealership website, instead the wonderful young used car salesmen sold be on a newer model that had better mileage. I was so relieved and surprised to get a straightforward opinion and have a dealership try to help me out. I am always so worried they will try to pull a fast one on me, but not here! Its the best car I've ever had and couldn't imagine going to another dealership truly 5 stars.
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13 September 2017
Needed a car and wanted to go the used route, and let me say the used car salesman was an absolute delight to work with! He worked with my budget and did everything he could to make sure I left with a deal that I could afford! Returned to get my brakes done and get an oil change and the guys in the service lane had it done in no time! If you want an Infiniti, this is the place you need to go!
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12 September 2017
Great experience getting a vehicle here. The used car manager was such a delight and made everything go smoothly. High recommendation.
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22 June 2017
Had a great initial experience over the phone. Not sure if it was the sales manager or just a better salesman.than who we dealt with. He acted as though we should feel blessed to be speaking with him, instead of happy to have a chance at our business.
He tried to get us to test drive a vehicle older than what we wanted to buy.misled us about model changes between years, and advised he sold a 2 year older vehicle at the same price we wanted to buy a 2016.
Apparently he was setting us up for a fleecing. But a little thing called the internet informed us before we even arrived of all the details and pricing he misrepresented.
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28 February 2017
BEWARE!!!!
Dishonesty is the common factor of everyone that works at this dealership! After deal fell through because salesperson incompetence, they refused to issue a refund on my deposit and had to dispute the charge with my card, but they also ran y credit DAYS after the deal went through!!!!
when, i called to speak to the managers all they did was run around like roaches placing place on each other!
When i asked why they didn't shred the paperwork after deal did NOT go through, they said they never do that. They always keep for their records[yeah they sell our info to the highest bidder probably}.
RUN FROM THIS PLACE, from Cedric, the salesman or Juan and Charles the sales managers!!!response / report this review -
08 February 2017
For some reason I always feel like we lose our intellect not to mention a brains when we walk into a car dealer, maybe just speaking for myself, maybe I'm just a distrustful of salesman, but I have to admit, I think they did a decent job or could have they done better ? yes definitely, but all in all, I was satisfied with my purchase, I really fell in love with the car, after driving it for a few weeks that car became a hell of a machine, I truly loved it, I bought the Q 50, wish I had bought the Q 50 S but was not in stock and I didn't know about it at the time but I was still satisfied with the car, went back for oil change had a noise in the braking system took it to my old Mechanic gave me some lame excuse about why that noise was there couldn't fix it, I told the Fette infinity about it, they replaced the brakes and fixed my rotors for free,mind you I was not on the maintenance ! they really treated me fairly and I was very satisfied, I gave them a four star because they gave me a new salesman that could've done a better job, I actually got a chance to drive the car because of the service man that was cleaning the snow off at the cars at the time when I walked in, but all in all, those people were absolutely up to par and helping me. And they the best they could to make me happy, I made this purchase 9 months ago..!
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22 January 2017
We had a wonderful experience at Fette! Ray Ford and Rami are the best! After having a bad experience at another dealer, my husband and I looked online for the same car at another dealer. From the moment Ray Ford returned our call from our internet inquiry, we were treated with the utmost courtesy and friendly professionalism. This was even after my husband was very rude to Ray because he was still reeling from the poor treatment we got at the first dealer. The price was extremely fair and we are very happy.
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21 January 2017
Gary was very helpful at the service department. *****Dr.Singh
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08 September 2016
This is our 3rd Infiniti we purchase from Fette. It is always great experience with their team. They really work with their customers to get them the best deal. Charles, Cedric, Adam and anyone else that helped us get into our new QX60thanks again. My family enjoys their new ride. I appreciate all your help and will recommend all my family and friends that are looking to get into an Infiniti.
If you are reading this review and want a great experience ask for Charles he's one of the managers. Tell him Sue sent you :)response / report this review
