Nice dealership. Staff is friendly. Nice waiting area for the customers and a nice show room. Parking lot is very tight and packed but other than that it is a good place to shop and have service done on your vehicle.
I plead to you to not take your vehicle here for service nor purchase a vehicle from them. I had a Hyundai as my first vehicle and had it for 6 years, great condition. Took it there ONE time for an oil change and they kept harassing me to look at new cars. I told them no I’m only 22 and can’t afford a new car. Two weeks later my engine blew up. Tow guys told me that no oil been had been changed because the filter was black as hell and there was nothing in it. I hope this place gets shut down. Crooked people and horrible customer service. PLEASE DO NOT come here for your own sake.
Once again, I had a great experience with Faulkner Hyundai when I brought my Tucson in for an oil change and also to have them look at the indicator light for low tire pressure which stayed on. It only took about 45 minutes. Was informed by Amy that the indicator light was on because the air pressure in all of my tires were not balanced at the same PSI (I did not know that all of them had to be equal). Also, she mentioned that I would need a new cabin filter. She even should me and it was disgusting but I did not have enough money to cover that specific service and told her that I will make another appointment for that later on. It just goes to show that when a customer receives excellent customer service, that makes the customer an excelllent customer. I never had anything but great service and also sales for all of my Hyundai's that I have had. I would give all of them 10 stars but the chart only goes up to 5. Thanks.
I received a trade in voucher on how much they would offer me for my Sonata. Found a newer Sonata on their website and contacted the GM. Chad Berger. Then my email was sent to a Dan Sizer. Told him the price I want to pay per month. And how I do not want to re-start my car loan. Well all he said was we would have to re-start the loan for the price I want to pay per month. And that was it!! Never tried to work with me or anything. So I tried contacting someone else through chat, said they forward my info. to someone. Never got back to me. Not only does this dealership lack in communication and customer service but they sure do NOT want to earn new customers or sell any cars.
Let me preface this by saying the sales staff are phenomenal and the selection is pretty good. However, my overall experience has taken a hit. We purchased a used van that was totalled days after purchase. This was almost a year ago and I just now found out the finance department never submitted the purchased gap insuranceso I'm being constantly hounded by the loan company. This is after I took the paperwork from the loan company to Faulkner and gave them a number to call. I was informed the Gap Insurance company was never given the purchase paperwork. This makes me concerned that my second car, that was purchased on the same day, doesn't have the purchased gap insurance either. Be careful and make sure they do what they say they will.
Had a pleasure working with the men of Faulkner Hyundai in Harrisburg! My salesman, Josh, was great and made the process of leasing a brand new car simple and sweet. In a matter of hours I drove off the lot in the brand new car I wanted at the price I demanded. If you're in the market for a car, please make your way to their location and check out their deals.
Very nice and helpful folks. I purchased my car about year and a half and got a very good deal . I got done my car repaired few days back. 100% satisfied. Experienced sales persons and experienced mechanics and wonderful staff.
Had a great car leasing experience. They got me a fantastic lease on a car with a ton of more features than my last lease, and didn't hit me with a load of extra costs when signing. Two other family members already have leases here, and they suggested I look into them. I'm very thankful I did. The salesman who helped me was super friendly and helpful, he really worked hard to make sure I got what I needed. I definetly plan to return for another car when this lease is up.
Great folks. No pressure sales. We had started looking for a car, 6 months ago and for some reason or another always had to postpone. but did not have pesky calls. Devin who we had first met 6 months back was always great whenever we went back to him with new questions- very patient. When we did make the decision, they were very professional and friendly about it. We were in fact very short on time when we did go in on the day of sales but they really worked together in getting the paper work done as soon as was possible. They are also the most reasonable in pricing among all Hyundai dealers within 50 miles of Harrisburg. We did a lot of comparison shopping and they were affordable by a wide margin. Would definitely recommend them if you are interested in a Hyundai.
My experience was wonderful, despite the reason I was visiting their establishment. They are a very busy business. I was a little concerned, due to their being busy, but that lasted a very short while. They really go the extra mile to communicate what's happening, provide you options, and then execute! They really do want you to be happy, it's not some quaint slogan; over the moon impressed with how well run the business is an how kind their staff is.
Best in the Pa! Not a problem at all with dealing from start to finish. Todd and Shane as well Mario was well trained in the business. Anything we asked for they got it done.
Thank you all at Faulkner Hyundai
Store 2060 Paxton st Harrisburg.
You reading this review contact Todd or Shane and you will definitely leave out happy regardless of your credit problems. They make it work!
Although I did not have the opportunity to take our vehicle personally my wife did however make the visit. What I can tell anyone who ask is this; my wife explained to me that the everyone involved with her visit were very professional and courteous. She felt as though she was welcomed and provided the best of service from all people at Faulkner Hyundai of Harrisburg, PA. I have to send a warm Thank You for making our visits so Friendly and Welcome.
I wish I could give them 100 stars!!!! Our sales woman extraordinaire, Miss Holly, was AMAZING!!! I have bought 5 other cars new, and never had such an easy experience! Holly spent time getting a good understanding of what we wanted, and how much we were looking to spend, and then found us the perfect car!!! Not to mention, she didn't make us go through the haggle about numbers or anything!! And, she was highly respected by the finance, service, and management, creating a team where we really felt we were the center of it all!!! I highly recommend Holly to ANYONE looking to buy a car!!! You will not be disappointed!
Amber R. Borreli
Recently purchased a Nissan Rogue and I am very satisfied with the car. John Andrews was my salesperson and he was excellent in understanding what I was looking for and what would be a "custom fit" for me. I received excellent service from all of the staff, and I walked away as a happy customer. I have already recommended someone to them. Hope they will be equally satisfied.
Recently, my friend purchased a car at Hyundai Faulkner, and she is very, very pleased. Once again John Andrews over extended himself and he is to be commended!