About
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Added by Jopie, at 19 April 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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15 Reviews
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24 December 2017
I recently took my 2016 CRV to Faulkner for it's first service. They are always more than accommodating and met my early morning schedule. I was done in less than 2 hours and back on my way to work. My service advisor, Chris Price, was friendly and explained what service would be done, and what I would be responsible to pay. The oil change and tire rotations were part of the complimentary first year service package that came with my new car when I purchased it in September 2016. Faulkner service is second to none! Been going there for years and I highly recommend it.
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21 December 2017
Bought my car and have had 100% of my service done here. I've always been taken care of and the staff is as nice as they can possibly be. Any questions or concerns you have about your vehicle are address promptly.
Would definitely recommend to anyone looking to buy a new Honda or if they need service done on their current vehicle.response / report this review -
17 December 2017
The sales and service staff are wonderful to work with. The only thing we would like to see an improvement on is the "express service" that they have in the service center. Waiting 2 hours with 2 small children for an oil change is not our idea of EXPRESS service. I would give 5 stars for Faulkner if they could improve their express service so the wait is not so long.
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12 December 2017
Stopped in for an express oil change. Turns out I needed a state inspection too. They went out of their way to accommodate my schedule. Everyone was super friendly. Price was very good too, which is surprising for dealer service.
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18 November 2017
Bob was the best ever. He had an awesome personality and was very quick with everything so that I was able to get home happy in a decent amount of time. He waited for me till the whole process was done with finance and then even sent me a text the following day just to check on how the drive was and how I felt about my purchase. I would definitely recommend this dealership.
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25 October 2017
I had a wonderful experience at Honda yesterday. My adviser was on point, he had my car serviced and back to me in know time. He was kind, friendly, and professional. I would recommend taking my Honda to Faulkner any day of the week for service. My car well it says thank you for treating me gently, and with respect. We appreciate great service and its really good to leave my car with people who understand that I love my Honda best cars on the road!
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23 October 2017
Excellent service!!!! Thank you, Chris Price. You gave me the information I needed to make an informed decision, but didn't pressure me to do any work I didn't want done. I also appreciate you helping me find all available discounts to keep costs down as much as possible. I'm so glad I switched to Faulkner Honda instead of that other Honda service center in Harrisburg.
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14 October 2017
My salesman Chris was great to deal with. He was patient, informative, knowledgeable, professional, and not at all pushy! I had visited at least 6 dealerships looking for a vehicle and Chris was the best salesman I dealt with during my search. Joe, the finance manager, was great to work with, as well. He made the process quick and easy! Thank you! I love my new car!!
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10 October 2017
We had to at the last minute purchase a new vehicle. We were instantly welcomed and never pressured about our purchase or needing upgrades that would not be beneficial to our family. I felt as though everyone from the salesman to those in finance had our best interests at heart and making sure we were completely satisfied. It was a wonderful experience from start to finish.
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09 September 2017
Sales experience was fine. Finance experience, not so good. Settlement paperwork did not account for a credit card deposit paid in advance. After the balance due was fully financed, it took 11 days for the dealer to issue a credit for the deposit. Financing was dealer arranged at very favorable rates through a credit union. However, I was not informed that an association membership was needed to qualify for credit union membership. The lender's auditors sent me forms asking for a copy of the association's enrollment card to verify my membership. A call to the dealer indicated that the membership application had not been submitted. I am still waiting for task completion in order to respond to the lender.
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07 June 2017
Couldn't have been any better! It was my first time taking my Honda Fit in to get an oil change and I can honestly say, I believe everything happened in an orderly and timely manner. Customer service was great and they also had fresh popcorn and coffee there for you to enjoy while you wait! I would recommend this place to anyone.
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18 May 2017
I needed an oil change and was ready for the 30k so I stopped in to Express Service near the end of the day. Service options were explained completely, no pressure to pick one over the other. We decided on a plan and the car disappeared immediately. I settled in for an hour or more visit with a bottle of “cold” water, some good popcorn and comfy chairs. In what seemed like no time, my car was done, the services were explained. And more impressive some of the more expensive service was NOT done and I was informed my version of the car did not need it. Wow, what a nice surprise! I also was addressed as Sir from every person in the place. That’s how I roll too, so having this small courtesy given to me means an awful lot. The concept of respect these days seems lost on so many. But certainly not at Faulkner Honda. Thank you, all.
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01 May 2017
Paula Bruckner, Sales rep is totally a failure treating a customer. She talk very sweetly when you walk in and that's it. She want to close the deal in 5 minutes and it's total pressure on customer. If you say you came to inquire then she doesn't care and talk rudely. I'm a easy reviewer and this deal was no good. Paula would get a negative 10.She didn't have time for a customer. multi tasking is okay in other jobs, it may not work in sales. I had made an appointment with her prior to coming. I will never buy a Honda from Paula Bruckner!!!. Also, I will NEVER refer anyone to Paula the way I was treated by her. All she say is Sorry, not enough. I would prefer Dan or someone else who have patience to talk to the customer.
She feels that she took care of everything for sake of it.response / report this review -
27 April 2017
LOVE our 2017 Honda Pilot Elite. Paula got us the best price with exceptional customer service. We had to shop no further after falling into Faulkner's services and endless nights of calls with mutiple dealers. They got us to where we wanted to be and more! Totally kid friendly too! Thanks for keeping my kids busy! Thanks for the popcorn too, especially before going home with it in the new car! 😀 Thank you for all your help! We love our vehicle (and it now keeps the kids quiet with the DVD player!!!) ! We will be referring everyone up your way! Worth the drive! 😚
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26 April 2017
They were amazing!! they made my family very comfortable they were very accommodating to our small children I recommend going there 100% we had the pleasure of working with Joe.S who went above and beyond to get the best rates and Carl who was extremely nice and easy to talk to he listened to what we needed and met all our needs and lastly Nader. B who we first met he sold us the car by being so educated on the vehicle able to answer all questions and was straight forward we told him what we needed and wanted and he did more than we expected to make this happen I honestly would not want to work with anyone else he's very direct and to the point one of the best we have seen so if your looking to buy go to these guys you won't be sorry
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