crew was nice although we got there during closing clean up. they made recommendation & gave sincere smiles. food was good
As a previous employee, I cannot believe the experience that we just had. The menu is hard to read and employees are rude instead of helpful. My husband went through the drive thru to get our family some queso and beans to go with the chips we had at home. He spent his last bit of money to find out he ordered the wrong thing and ended up with a box of chips and a small queso, not enough food to feed the family. We don't get paid again till Thursday but we don't get government hand outs. The employee Heather Moore was very rude to him, left him sitting at the drive thru window and eventually offered to refund a dollar but didn't. I came back to the fastaco after my husband came home without enough food for dinner. The same woman Heather Moore was again rude after I asked for a refund so that I could just go to the store and get a $2 can of beans. (I actually told her that) She asked for my receipt which they never gave us then she took my card. She came back and told me it was refunded and would take 3 days to get my money back. I was in complete shock and asked her if she was kidding. She said no we only do cash refunds under $5 and I asked why she wouldn't tell me that before she put our last bit of money on hold. I told her so your telling me that now we have no food and no money to feed my kids with? She was not sympathetic and they actually laughed at me as I left the store. I can't believe that somehow they thought it was funny that my kid's food money was gone. I don't think that this how Al, Steve or Bob runs business and I am sadly disappointed in the immature employees at this location. You don't know how much your behavior affects other people. #kindessmatters #dontbeajerk
Food was good but not enough for what you pay for. Lady at the window was very rude.
This one is not as good as the one in burleson. Employees here (that I've dealt with) purely have a negative vibe. And the food don't seem as good as the other one.
They have the absolute worst customer service. The employees act like they don't want to be there and they don't acknowledge you when you come in, they just stare at you at the register until you tell them what you want. I like the food but they need new employees and new management
Pretty good food. Not always super friendly though.
Amazing people, food is always good, well ecpt the fajita burrito it's just meh
My go-to for a quick, fresh taco. Employees are always friendly, and my order is always correct. Really good breakfast tacos, too!
It's good food. The restaurant is dirty could use a good cleaning. Kids are waiting on you so sense of urgency here but it's fast food so what to expect it is really good that's why we go there he is really really really sweet my daughter loves it anyway we will continue to come here but I really wish the kids would stop horse playing around and wait on customers better that would be great other than that I'll be back
Came to your establishment tonight and the people inside were very rude and acted as if I was a bother when coming into this establishment as a new customer. I asked for an item on the menu and asked could I have a soft taco instead of a hard taco and the little guy at the drive thru window who I had to speak over the the counter stated we don't substitute anything if you want something you get it the way it comes.with this rude statement I stated forget it and walked out. I am appalled at this type of service especially when I have several years of customer service under my professional belt and if my employees ever talked to my customers as I was they'd be gone immediately If I could rate the service less I would. Terrible service. Again new customer and very disappointed and will not come back unless something changes You may contact me if you'd like
Timely service, great food, and wonderful employees!!! Especially in the morning when most people are just plain grouchy. Love this place!
Inconsistent quality food, and lack of customer concern or care from employees and managers. Everything tends to fall on deaf ears too bad would be nice to be able to patronize our local community. Seems they don't care really sad. Back in the day was a decent place to patronize. As you see from other reviews they will just collect money and do nothing !! We can hope for a Taco Casa where customer service and quality food is consistent. Or any other taco place please !!!
The pictures posted on the menu are completely different than what you actually receive. When going in to ask for a refund, the young man expresses "well, we got new tortillas.." that did not explain the missing ingredients within the taco? How hard is it to make a very simple bean and cheese taco? I have photos to prove how ridiculous they are. We just moved to the area, not many options.. sad to say we are not provided many in our small town. Which will force us to take our business outside of the area.