Family Ford

Location :

170 York Rd, Carlisle, PA 17013, USA
Added by Jopie, at 08 April 2016

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• Nathan Jones

  16 September 2017

  Got a great deal on my trade in, and lowered my payment by $150 for a car that was 2 years newer with 35,000 miles fewer.

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• Wesley Salisbury

  20 March 2017

  One of the dying breed of small, hometown new car dealers. Friendly sales staff. Trustworthy, honest, and fair service department. They'll give you many options, including less expensive aftermarket parts if they're considerably cheaper than the OEM Ford parts. Reasonable labor rate. HIGHLY recommend for service, especially if you own a Ford/Lincoln/Mercury. They also do a great detail!

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• AD Duncan

  07 October 2016

  Great service. Took my truck in for bad water pump. I like small dealerships. Very nice folks working the service counter. Representative was able to help me determine if repairs were covered by warranty and was very flexible in the schedule. Will be back to have my oil changed

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• Pamela Rickrode

  20 September 2016

  I needed a replacement vehicle and saw a similar one to what I had online. It was not a Ford but salesman Mike and finance expert Terry still provided great customer service. They were friendly, efficient and not pushy. It was a used car but it was shined up like new and in excellent condition. They introduced me to the service department who were also really nice people. I got a very fair deal and the process was painless - they had a slick new computer system that worked with my bank seamlessly. They really made me and my family feel like a part of theirs. Great job Family Ford team!

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• Joseph Salisbury

  18 June 2016

  We have purchased three vehicles from family. Great experience each time. Jay is always available to answer any questions and the whole staff is friendly and knowledgeable. Bill and Dan in the service department know us by name and are always ready to help in any way they can. I have recommended family to whomever is looking for dealership. Great people great place. We had never owned Fords prior to buying my fusion and have since added two separate transit vans based in large part on our experience.Thanks and keep up the great work.

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• Colin Langley

  15 April 2016

  I went in for a test drive in a Mustang 2.3L Eco Boost and Mike, the Sales guy, was very welcoming and obliging. He had a great knowledge of the vehicle I was interested in and explained all the bells and whistles with remarkable clarity.
  After the test drive I had no real plans, any real hope of, actually completing a purchase at that time. However, I was so impressed with the car and the friendliness of the staff, that I spent some time with the Finance guys. Not only did they get me approved but at a very reasonable rate with an affordable monthly payment on my dream car.
  I could not be happier with the sales and service I have received from them. If I could give 6 stars I wouldn't hesitate.
  Thanks guys for making the entire process so effortless and pain free! I really don't know where the negative comments here come from, I guess everybody's experience is different. I have absolutely no qualms about recommending this friendly, helpful and straight talking dealership to anyone. Go in with an open mind, don't hesitate to question anything that seems out of place or wrong. Trust is hard to earn and even more difficult to rebuild. I trust this dealership implicitly and will be returning again in the future for any additional purchases.

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