I wrote a review a while back as we were trying to by a Jeep. We ended up buying a Jeep from Chicago because getting information from this dealership has been painful. As I once again ask for information and pictures of trucks it again has not gotten any better over the last 6 months. I wish it was easier as I would always like to buy local. Just not going to happen.
Tim Brummit did an excellent job helping us with the vehicle we wanted. We did not feel pressured at anytime to buy. He was very thorough and knowledgeable with helping us find what we wanted. We would HIGHLY recommend Tim to anyone looking for a vehicle.
Service Advisers are all outstanding. JIM CONKLIN oversaw my service today and was able to authoritatively respond to an inquiry.
Service was quick.
I appreciate the Multi-Point Inspection that accompanies a routine Service.
If they could have addressed the alternator recall that would have been a plus. Unfortunately, they are not yet in possession of the parts. That is a Chrysler Company issue. Not Expressway Lube’s fault.
Easy and great experience with Expressway! Will definitely go back the next time we are buying a vehicle!! We worked with Mitchell and he always got back to us with any questions we hadhe kept in touch through the whole process! We will recommend this dealership to all our family and friends!
Excellent communication very nice too talk too. Ask for Myles he's a excellent salesman. Doesn't pressure you and ask 1000 questions like others.
Willie ligon's years of sales experience shows through in his customer service at express way dodges credit connection, and Kenny Luttrel expresses exceptional leadership and managerial skills in going to bat for his customers to get you the best finance rate and options. If you don't want to deal with the ridiculous interest rates at a buy here pay here lot, I highly recommend expressway credit connection. If they can't get you financed, no one can.
My experience at Expressway was great. Miles was fun and professional and made the process less stressful. Definitely recommend.
We talked with Amanda Wade. She was able to provide us with a vehicle that we wanted and provide a good financing option as well. She handled all of this in very quick fashion but also took the time to address any questions or concerns we had I would rate Amanda as 5 star. We already knew Expressway was a 5 star and people like Amanda are the reason why. There is no question we will go to Amanda and Expressway the next time we are in need of good used vehicle with a good price and great customer service. I did not rate "Quality of Work" because I have not had any experience on that end but there is no reason for me to believe that is 5-stars as well.
Working with Amanda Wade on the purchase of our "new to us" Toyota Highlander was by far the best experience we have ever had when purchasing a vehicle. We knew what we wanted and she helped us get it, and the process went very quick. We were waiting on an insurance check to pay for the SUV and they were very patient and great to work with. I wouldn't hesitate to work with Amanda on all future purchases!
Amanda Wade is INCREDIABLE! She listened to my needs and got me an incredible car in my price range. They worked with me with my less then good credit score. When others told me NO financing they told me YES and got me a good rate. I had such a good experience, 4 months later I took my son there to get his first car. I will NEVER go anywhere else. I tell all my family, friends and strangers they will not go wrong going to Expressway. I have put almost 35,000 miles on it, got the oil changes when needed, tires rotated like they have suggested and I absolutely couldn't ask for a better more reliable vehicle. I owe getting back and forth to work safely, securely, and reliably to Amanda and the staff at Expressway. Thank you ALL! Especially you Amanda!!!!
I forgot the Express Lube guys were SO NICE! They realigned my lights as one was out so now I'm not getting people flashing their high beams at me. They were fast at the oil change and tire rotation also.
BTW, did I say that I come over 2hrs away to buy a vehicle from here. I will do it again! 100% worth my time they give me to make me a satisfied customer for life!
bunch of rip off they are crooks. I lost my keys to 2013 ram 1500 so i called them and they gave me a price for it $250 for programming and cut and all. so i dropped it off they did it and next day the key stop working so i went back they worked on it for 3 hours and could not fix it. so they gave me key saying it will not work so i ask them the money back they said we can not refund the money caz it is programmed to your truck even though it does not work we still have to charge you for it. so i charged back on my card and now 4 months later they are taking me to court for that $250. i have never seen this type of highway robbery that people will tell you on your face that even the keys dont work you have to pay for it. i asked them do you have your rules in writing and they say they dont have it. but still want the money i cant believe these people.
Absolutely the best experience I've had at a dealership. Our salesman, Terrence Sutherland, will do everything in his power to make you happy and get you in the vehicle you want. A++
First, we bought a Dodge Caravan from them about 4 years ago. Things went smooth at that time. The Caravan then had a factory recall for a check engine light so we took it in there to have them fix it. They called us several hours later and said they did not have the parts they needed and to come in and pick it up and they would call us when they came in. Never heard anything so after a few weeks I called them to ask about it and they told me they show they fixed it the last time we brought it in. Told them that was not the case so they said they would check on it and call us back, never heard back. Went through this several times and finally gave up since it ran fine.
Now we are in the market for a new vehicle and my wife saw one she liked there so reluctantly we went in and tried it again. They offered us $2500.00 below all other dealerships for a trade in and their reasoning was because the check engine light was on!!!!!! Explained to the Sales Manager the situation and he assured me that he would call us first thing Monday morning to get it straightened out. Never heard from him. If you notice on all these bad reviews they apologize but never offer some sort of resolution. Went to Romain and they were all very nice, offered a great price for our trade in, offered us drinks, explained everything very well so we just bought a new 2017 Acadia from them. That could have been you Expressway!!!! Sorry!
Everything started off nice, salesman was friendly and helpful. Test drove a 2016 Jeep Patriot and loved it, was very satisfied with how it drove so I decided I wanted to purchase it. I was under the impression that I was purchasing the new Jeep the way it was when I test drove it with all the mechanisms included but come to find out they removed the Pulse mechanism on back brake light while they were detailing my vehicle and want me to pay to have it reinstalled! I paid extra for GAP insurance and put money down and I just feel like I'm being screwed!