This isn't worth the trip. We walked through the self guided factory tour and didn't see any chocolate! We also signed up for a chocolate tour that was supposed to start at 4 pm. When we walked in she yelled at us to wait outside. We waited until 4:20 and then decided to bail. We did get our money back though, they were very nice about that! But the teacher was incredibly rude. She didn't really seem to be doing much in the space as she let this huge group of us wait. Very odd! Do not recommend!
Amazing chocolate factory and shop. The botanical gardens get decorated for the different seasons and Christmas season boasts an amazing display. Children love this place and the free tour of the factory is a great way to spend an afternoon on the weekend. Don't go with a full stomach! They also have taste testing in a new area within the shop.
We usually LOVE our regular Ethel M visits. We enjoy chocolates as we walk thru the Botanical Gardens and buy a box to take home. Unfortunately this trip was not a good experience. Perhaps the staff is tired or worn out from the evening visitors. The entry greeters were fine however the cafe clerk want interested in answering questions about the hot chocolate and the candy counter clerks (4 total at both counters) were down right rude. Other customers were greeted and served before us and we were put on the back burner when a customer pointed that out. When we were finally helped, the clerk couldn't ring us up. We had to wait in a different line. I explained the poor experience to the cashier she made excuses about how it was busy or they just didn't see us. A simple "I'm sorry that happened" could have saved our experience.
At any rate, we will not be trying the new tasting room and didn't purchase a box this time either-why reward poor service?
A really interesting free tour and beautiful cactus garden! The free tour itself is very short, but considering that it's free and you get two samples it's worth visiting. They also have a chocolate tasting class that provides you with a discount on the store afterwards. The chocolate itself is quite expensive in-store but I suppose it's the price you pay for quality.
Excellent experience, the chocolate itself is very enjoyable. Much better than cheap candy where the main ingredient is a lot of chocolate. Very old-style, homemade chocolate.
The brand, which is the gourmet branch of Mars, is a local chocolate store, which is engaged in local activities and seasonal activities. The cactus garden is lit up for the holidays and also one week for valentine's day. All free to the community and Tourists.
The only thing I wish it had was a bigger area, whether it was the cactus garden or the factory itself. Such place, isolated in Las Vegas should have more activities with it, whether it was a museum or park or library to make it a complete experience in a day.
Nicely remodeled sales floor. Paid for a chocolate class-what a joke. Don't waste your time or money!
Interesting piece of history! Beautiful cactus garden included. Chocolate is delicious. Differently a must do while in Vegas.
Chocolate factory.need I say more! We stopped in on a Sunday so there were only a handful of workers inside the actual factory. But it's still fun to see where all the chocolate is made and boxed. After you grab your chocolatey goodness, you can walk through the beautiful cactus garden while enjoying your yummy treat. I loved the chocolate covered marshmallow on a stick. If you love chocolate this is a stop you want to make.
Stopped in on our way out of Vegas. Very nice renovated facility. When we walked in, we were immediately greeted by a friendly woman (all the staff were kind and helpful throughout our visit) who explained the tour and tasting options. The free self-guided tour is a good place to start and when you get to the end there's a free chocolate coin sample. My personal favorites were the dark chocolate bar and the pecan brittle. Family favorites were the nougat bar and the milk chocolate peanut butter bar. Great place to try if you're looking to get off the strip and explore the city.
The beautiful cactus garden, which is a part of the Ethel M. chocolate factory experience, is a lovely spot for quiet reflection. Inside the shop, it's interesting looking through the glass and watching the little chocolates wind their way down conveyor belts before they're plucked off and put onto paper trays and ultimately boxed for sale and consumption. (Lucy and Ethel were not wrapping chocolate-covered cherries.)
Returned here for the 1st time on Easter week 2017 since visiting 5 years ago. M&M World is gone; they no longer feature colorful M&M candies & souvenirs. They've remodeled and upgraded to feature only the more premium, more adult Ethel M chocolates. I suspect that the Mars Company is trying to grow and position Ethel M as the next See's or Godiva. There is now a tasting room where you can pay a flat fee to taste many different chocolates. There is still a free walk-through tour along the candy kitchen so that you can look through floor-to-ceiling windows from afar to see candy makers create chocolates with large machines, but come earlier in the day to see the action. My family came around 5 pm on a Tuesday and there were no workers in the kitchen. On the plus side, they discount the perishable items, chocolate covered strawberries, chocolate covered marshmallows & pastries by 50% around 5 or 6pm. The cactus garden is beautiful, but be careful not to let children run around on their own. I was too busy trying to take a good family selfie and backed into a cactus with long needles. Ouch!
We loved the Christmas lights! Great idea to bring in new customers. I didn't know Ethel M Chocolates was there until we went to checkout the Christmas lights at their cactus farm. 🎄
Fantastic stop over when traveling through the area. The cactus garden is amazing and the chocolate is the best I've ever had. We always stop in and load up. The prices are a little high however it's definitely worth it and by the way your not picking up a Hershey bar from the 7/11
More than anything I enjoy this place for Cactus Garden. Especially when it's decorated (for Christmas and Valentines week)!
But even though this place started local, now being owned by Mars it has a very chain feel to me. Each chocolate piece is $2 or more. I pay a similar price at my other favorite chocolatiers, but the quality doesn't seem as high here. I mean, I'm never gonna turn down Chocolate. But if I'm spending a decent amount of money, I'd like for it to feel a bit more fancy than what I could could just buy at Target.