Worst car buying experience of our lives! Was pressured & extremely rushed, sold a lemon with no brakes & extended warranty included wouldn't cover any of the engine repairs. Unable to purchase GAP insurance for some reason. Buyers Beware!
Awesome folks. I was hard on them when I purchased my new 2018 2500 HD Chevrolet Silverado LTZ.
Bought our vehicle there was promised excellent service, both times we took our vehicle there for service less than excellent. This past time we were told they would call us back after they researched a few things, they did not call us back and when we called back a week later we were told that we would need to bring the vehicle back in. Plus to top it off we were talked down too when we were upset by their poor customer service.
***APPOLOGIZES FOR THE NOVEL, BUT THAT'S HOW BAD ENTERPRISE CHEVY IS***
My service experience at Enterprise Chevy was absolutely deplorable. I would typically stay away from the incompetent buffoons at a dealer, but since I had a recall on my truck, I thought I would let them work on some other "routine" items (rotate tires, change oil, replace timing belt, ect.). I dropped my truck off on a Wednesday with a promise that it would be completed by Friday (which I originally thought was too long in the first place). Friday rolled around and I had heard nothing from the dealership. I called, only to find out that they needed to order various parts. They hadn't the decency or organization to inform me, that I would be without my primary means of transportation for the weekend. I was assured however, that it would be ready for pickup Monday. The exact same nonsense (me having to call in) happened again on Monday, with the promise it will be completed Tuesday. On Tuesday, I again had to call to check on the status, only to be informed that it was finally ready for pickup.
What in the hell the receptionist, and more importantly, the guy behind the service desk do all day, is completely beyond me. One thing I know they don't do is facilitate any ounce of something that might resemble customer service.
It gets worse though, my friend. I arrive to the dealership an hour after they claimed it is ready for pickup, only to wait around for 15 mins while they attempt to put together a bill. I then attempt to leave, only to have the damn truck not start. To summarize, somehow, while the truck was there for less than 1 week, the starter went bad. Adding insult to injury, these clowns had the nerve to put a vehicle, which wouldn't start mind you, back in the parking lot and then try to play coy about it. I ended up being 2 hours late (who knew it took "trained" technicians so long to replace a starter) for an appointment on Ft Rucker, and I never once received an apology or anything closely resembling sympathy for the utterly ridiculous amount of inconvenience that was thrust upon me.
The employees at Enterprise Chevy, have masterfully created a hybrid workforce combining all of the worst traits of government bureaucracy and union labor. The "skilled" workforce there couldn't have been more unprofessional and any slower if they tried.
So thanks Enterprise Chevy, for reminding me why I will never buy another American car again! No wonder these bums needed bailing out..
The whole staff was great! A special thank you to Michael Turner and Michael Lightner as our salesmen. They took the time to make sure our visit went smooth! Very professional. We will do business with them again.
Watch there number closely when buying, they will agree to an out the door price then when It gets time for financing there will be some extras on there. Just so happy I caught it then was lied to, left that night and never even received a follow up call! Worst dealership I have ever dealt with by far!
Five stars for the Service Department and leading me a car. They were great. Thanks
Like the the service center and parts dept. guys. Very helpful.
A LOT of high performance autos available here.
Certified service ask for Frank he will take care of your car.
Was not helped or approached by any salesman even though I was clearly standing by and waiting for assistance. After finally confronting a salesman who was clearly reluctant to help, all they could say to me was "We can already tell we don't have anything in your price. We can't help you." I politely said "thank you." and walked out. Don't waste your time in this place. No customer service whatsoever.
I wanted to give a big thanks to Brett, Keith and Chris. I just traded my 2015 Ford F150 for a new Chevy Silverado and could not be more happier. From my phone call through the entire buying process everyone was very helpful and got the best deal and was only at the dealership for no more than 3 hours. Hands down one of the best truck buying experiences I've ever had. If your looking for a new car or truck I would highly recommend Enterprise Chevrolet!