Eden Prairie Nissan

Location :

12790 Plaza Dr, Eden Prairie, MN 55344, USA
Added by Jopie, at 06 April 2022

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• Mark Dube

  01 September 2022

  I have been remiss at not writing a review regarding a purchase experience I made in early early July with Eden Prairie Nissan.
  
  I was looking for a 2-3 yr old Rogue for my son. Eden Prairie Nissan was one of the first places I looked, of which they had several Rogue S models that I was looking at. I talked to Jacob, and then his boss Chris, and told them I would also be checking out another local Nissan dealer the next dayto do comparison shopping and the like. Before I left, Chris told me that he was confident they could deliver the right vehicle at a fair price..I tucked that bit of info into my notes, went shopping the next day.
  
  Next day I had a decent experience at another dealer, and found a Rogue S at a slightly better advertised price. Thinking there is no haggle wiggle room, seeing how difficult cars are to get right now, and after being told by the second dealer they don't haggle at all, I said let's do it with them (ie, the other folks, not Eden Prairie). Well, turns out that vehicle was out on loan to someone getting their car worked on. Was told they'd get the car by end of the day. Then the next day, and by the next day after that, my wife is encouraging me to call Eden Prairie back. My son was going back up to St Cloud later that night.so at around 6:50pm, I call Jacob up at Eden Prairie, then I ask to talk to Chris, and I point blank relayed a little bit of what I went through with the other dealer, was now in a bind, and was he being honest with me in that we could work something out to my satisfaction. He assured me they could. I also gave him 4 VIN numbers from their inventory to look up to see which were actually on their lot (and not on loan). "Mark, they are all on the lot". We briefly discussed and identified the top 1 or 2.
  
  Jacob was ready for me, we quickly went over the 4 options, had my wife and son test drive while Chris and I discussed numbers. This also included discussion of a trade-in. I ultimately got a better deal from Eden Prairie, something I felt was very fair. I got a better trade-in value for my Honda Odyssey as well. Chris was honest and kept his word. Dependable!
  
  And then they stayed with us through after store hours to get the deal and paperwork all complete and see my son drive off back to school that night.
  
  Jacob and Chris were great! Highly recommend them and this dealership.

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• Andrea Alava

  31 August 2022

  My first time at this location and I did not regret it! Absolutely wonderful service and Shannon was very helpful, knowledgeable, and knows exactly what she’s doing. I came in for an oil change and tire rotation. I did request to have my car checked and some items were brought to my attention. Instead of having me wait for a few hours, Shannon provided a vehicle for me instead. I thought that was very nice to do. Super easy process and overall it was a excellent experience. I took a card for Shannon so next time I come for any vehicle maintenance, I can request for her. Highly recommend this location!

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• Jennifer Padilla

  20 July 2022

  I had problems with replying to the additional work on the website while in the waiting room and after trying a few times, I came to tell them what i was approving/not approving and they made the selections for me already. I was able to have them take care of what I wanted, but since they knew I was in the waiting room I was surprised that no one came to speak to me. My car is now making a louder noise from the outside, like the engine sounds louder, than before I took it in so I'm concerned about this. But the car wash that i got (and needed) was pretty good. Pricing was a little high, but I suppose that's expected at a dealership. I went in since this was my first oil change since I purchased the car but I don't know if I'll come back based on my experience.

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• Gina Jennings

  20 April 2022

  Overall I had a really great experience. Everyone was very nice and friendly which is top priority for me. I’m very glad we were able to work something out and I love my new car. The only reason I chose “met” expectations instead of “surpassed” is because I wish we could have hammered all of the back and forth out when I was there in person instead of afterwards. But I appreciate the staff working with me over the phone and honoring my time when I was there in person. I will purchase from here again and I will be referring anyone I know in need of a car to come here! Alena was wonderful to work with, super accommodating, and very respectful. Gary was also very friendly and made me feel very comfortable.

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• Kacie Johnson

  13 April 2022

  Edin was our sales rep and he was amazing throughout the whole process. So friendly and gave us all of the information we needed to make the best decision. Smiles also helped us out completing the process and he was great, very patient and also worked with us on what our wants/needs were and being sure we had everything we needed.
  
  We continue to have amazing experiences at this dealership and don't plan on going anywhere else for services or getting new vehicles!

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