White Bear Lake Superstore Buick GMC

Location :

3880 Hwy 61 N #3900, White Bear Lake, MN 55110, USA
Added by Jopie, at 19 April 2022

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• Tanner Collette

  30 August 2022

  Operating a small business, I’ve purchased over a dozen vehicles in the past two years and have never had an experience such as this. Max Otto seems like a great guy. Personable and friendly. However, he had much more time for me before I paid in full than he did after. No other dealer has made me send a certified check prior to even having the vehicle on site at the dealership. I may be assuming things, but I got a strong feeling through the entire process that I was being used. I originally talked to Bob and agreed on a price. Max then took over the sale and upped the price by $5,000. The vin was then changed, which I strongly suspect was due to using the vehicle we had purchased to sell to another customer while we waited for ours, after having paid for it. Quigley informed me that the vin originally sent to me was complete and ready for shipment. The new vin we were sent was still two months out from completion. Max denied this suspicion and I believed him. Until he called and informed me I would need to send a certified check before he could have the vehicle delivered from quigley once it was completed. I have always brought a check to pick up vehicles in the past. Never have I had to send it prior to meeting the sales person or seeing the vehicle. He then admitted that in order to get more vans from GM, they needed to have payment for the ones in stock. Doesn’t seem like my problem though. I’m happy to pay for something when I receive it, but don’t see it necessary to pay in full with no security of receiving product. But we sent the check. Max assured us we would have the vehicle 2 days after sending the check. A week went by and we heard nothing. Mind you we had just paid a lot of money in cash and had no idea if we had anything to show for it. We did end up taking delivery of the overpriced van a week and half later. Now I understand that times are crazy and all, but it was by far the worst experience I’ve ever had at a dealership. Upon arrival to accept delivery, Max didn’t have time to go through the vehicle, Bluetooth, on star, anything. He took one minute to pull the van out and say here ya go. Kinda disappointing service for the money spent. Or perhaps I’m old fashioned for appreciating honesty, integrity, and friendliness.

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• Robert Messmer

  21 August 2022

  One of the best dealerships we have ever dealt with. Sam was very friendly and got us handled very quickly. He would call promptly when called with questions about the car we purchased. Jeff, the business manager, was so helpful, explained everything with our financing and we did not feel pressured to buy an extended warranty, even though we did because they offer a great plan. Highly recommend buying from this dealership. Thank you White Bear Lake Superstore!!

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• Edward Galle

  02 August 2022

  Everything seems to have been very well done. The only problem that I had was the result of the battery replacement. This caused some of the automatic things such as clock, radio, heating/air conditioning, etc. needing to be reset. Since I rarely need to do any of this, it took several minutes to figure out how I do it. It would be nice to have somebody take a few minutes to assist me with it.

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• Rick Kohler

  31 May 2022

  My wife and I are loving our new Acadia we picked up this last week. Our sales person (Donnell) was super knowledgeable about the different vehicles we looked at and laid back. We loved the color wheel combo with this Acadia, but were hoping for leather in our new vehicle. This vehicle had heated cloth seats, but Charlie said no problem we can do leather. He was able to put aftermarket factory match leather in the car and it’s so nice!! You’d never know it didn’t come like this. If you’re in the same boat I’d definitely look at doing this. This was our first “brand new” vehicle purchase and the process was smooth. Shout out to Charlie and team! The vehicle looks and drives great!!

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• Joe Tuthill

  26 April 2022

  My salesman Tim Garrick was amazing.. very patient with me, gave me more then I was expecting for my trade in and explained everything in detail about my new 2022 Buick! Awesome experience.. Jeff in finance even made my little 4yo’s day by giving her a toy car :) Thx again to everyone there!!

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