Name: Ed Voyles Honda
Address: 2103 Cobb Pkwy SE, Marietta, GA 30067, USA, US
Telephone: +1 770-951-2211

Ed Voyles Honda is a car dealer, located at 2103 Cobb Pkwy SE, Marietta, GA 30067, USA. They can be contacted via phone at +1 770-951-2211, visit their website www.edvoyleshonda.com for more detailed information.

Location :

2103 Cobb Pkwy SE, Marietta, GA 30067, USA

Contacts :

Added by Jopie, at 19 January 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 7:00 PM
Sunday 1:00 – 6:00 PM

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Micah Prescott

21 December 2017

I walked in early on a Sunday morning looking for a new vehicle. I have only ever bought used cars, so this was my first time looking for a new one. Alex introduced himself to me and we went right to work looking for a new car. The dealer was under construction, but that did not slow us down. They had a great selection of cars with many colors and trims. I was able to see my options and prices with ease.

Overall, I recommend shopping here. Alex was friendly and helpful. Even after purchasing my 2017 Honda Civic, he is available and willing to answer questions. They take care of their customers. I look forward to working with them more. Thank you Alex and Greg!
Emily Reed

18 December 2017

My experience with Ed Voyles' is hit or miss. Their collision center is something to be desired. I had an accident in 2015 and while the damage was extensive, their communication was terrible. My own insurance company had issues getting in touch with them and there would often be times where they would promise to update me on an issue on Monday and then I'd have to call them on Wednesday because they never actually got back to me. I had to return my vehicle twice--once because they switched the front and rear windshield fluid tubes, something that takes 3 seconds to test. I finally received my car over a month later, and small things like the seat warmer wasn't working, but at that point I just didn't want to take it back to them because I didn't have an alternate means of transport.

Meanwhile, the service center is fantastic. I've gone to them twice for smaller issues like unlocking my radio after a battery replacement and fixing hooks on the side of my car. They were extremely quick and able to do what I needed them to, and were extremely friendly. If I could rate them individually I'd give the collision center a 3/5 and the service center a 5/5.
Roddy Knowles

28 November 2017

The whole team at Ed Voyles Honda couldn't have been more helpful. Having talked with them in advance, by the time I arrived at the dealership the car I was interested in was ready and I could take it for a spin. While I was doing that, they started the process and made it as easy as possible to get the deal done. Overall I was happy with the deal they offered, specifically the financing they offered, as well as the genuine and not at all pushy service. Don, Pete, and the whole team were great. When time comes, I'll certainly be back.
Jay Runner

25 November 2017

I recently purchased a vehicle, and was pleased by the whole staff! There was an initial miscommunication which left me disappointed that we couldn't make a deal, but the sales team called me back and we ended up making a great deal, and they really understand customer service. Would highly recommend talking with Joe and Alex on their sales team! The credit process was painless, and the car looks perfect.
Give Ed Voyles a look!
J Williams

20 October 2017

I have been treated very well by the new car and used-car departments. In 2016, I bought a new Accord, and before buying the car, the salesman, Frank Fan, was far from pushy, just polite, genuine, and friendly. I told them that I was uninterested in the original finance deal they proposed and they found a far lower APR the next day.

Two days later, I returned, and the sales manager let me haggle - somewhat - and reduced the price of the car, which was a demonstrator. I drove the car away 2 hours later with all of the paperwork signed. The experience overall was very positive, and I would buy a new car from Ed Voyles again, having been treated better by them than I was at other dealerships.

One of the used-car salesmen, Louis, was friendly, open to trading, and gave me the keys of a used BMW for me to drive it for a few days to evaluate it. He was very accommodating, applied no pressure whatsoever for me to make-up my mind. I would feel comfortable buying a used car from Louis providing the condition and price were right.

A big thanks to Shannon, one of the service writers, who is friendly, polite, and does what she can to get things done smoothly. The service staff do their best to get my vehicle worked on quickly and depending on the task they have to do, and how busy they are, I have ended-up waiting from between 30 minutes to 3 hours.

In this review I also want to share my appreciation for one of the service managers named Joseph. Joseph, who chatted briefly with me twice, authorized the replacement of two minor, cabin interior parts, one under the warranty, and another out of goodwill in the summer of 2017. The work was done quickly. Thank you, Joseph. Your goodwill has meant a lot to me, and will translate into me spending money at the service department again.

Have there been any downsides?
During early 2017, a technician serviced the Accord and left greasy fingerprint on the cloth door armrest. The grease came off with the help of a cleaning solution that I had at home. On one occasion, a service writer ordered a part for replacement under the warranty, which required me to bring the vehicle back for the part to be fitted. Several days went by, and I wasn't 'phoned by the dealership to let me know that the part was in stock and to set a date for me to bring the car back. I called Ed Voyles Honda and made the appointment myself.

I have used Ed Voyles Honda for 3 years, having previously had them service a Honda Fit. Overall, my experience has been very positive, and I will not take my car there to have accessories fitted again. Thank you Frank, the sales manager, Greg, Louis, Shannon, Scott, and Joseph for excellent customer service.
Candice Fleet

29 September 2017

Going on hour 3 in the service department for a basic oil change and tire rotation. I'd like to add I have an infant with me and there are makeshift bathrooms due to construction here. OhAND I had and appointment at 11. Absolutely NO sense of urgency with staff even after me telling them I don't have enough milk to cover a 3 hour span.
Pratik Patel

26 September 2017

Mark was very knowledgeable about the Civic. We could not ask for a better sales associate. He was very friendly and easy to deal with. We will surely come back in the future.
Janine Lowe

07 September 2017

I am extremely happy with my experience at Ed Voyles Honda. I had been there several times trying to decide which vehicle I liked more. Each visit I had exceptional service. Alex, Leon and Steven made the car buying process so easy. I will recommend Ed Voyles Honda to all my friends and family.
Roberto Ramirez

09 August 2017

My experience with this dealership has been poor. If possible even lower than poor. After I had discovered a defect on the interior inner most corner passenger side, I decided to take it to get service. I told the technicians the problem and showed them a photo of the defect. The car still was under warranty and the defect is really hard to reach for it to be damaged by a person–but Honda said it was our problem because “we damaged it. “ On top of that, the dealership tried to charge me $130 for an inspection of the defect even after I showed them a photo of the problem and explained the issue in detail. The car barely has 17,000 miles and the dealership refused to take responsibility for the defect and put the blame on me although the car has only been used as a “point A to point B” school vehicle. A year before we also ran into another issue with this same dealership for a recall. They misplaced our car and did not call us to notify the final status of the recall. Nonetheless my experience with Honda has been terrible.
Kelly Truong

25 July 2017

Most the time my daughters bring their cars to this dealer for the service even when they were in campus far away from Atlanta. David Manner, service consultant, explains clearly what going with our cars & advise what we need to do to keep car run good. We really do appreciate your help, David & Ed Voyles Honda! :-)
Cindi Whitlow

29 March 2017

I connected with Jackie via the internet back in January. I really felt no pressure and she was very informative and helpful. She has a great personality and made me feel at ease.
So of course when I was finally ready I emailed Jackie. She helped me pick the perfect Honda for my needs and was with me for every step of the way.
This has been the best car buying (actually my first lease!) experience of my 62 yr old life!
Love my new Honda HR-V and LOVE Jackie!
Nathan Bryan

07 March 2017

The folks at Ed Voyles Honda do a great job. Having multiple issues with my 2016 Civic, all were taken care of in a timely manner and with a genuinely friendly vibe. The waiting areas are very comfortable, smell nice, and have awesome decorations on the walls. (For example, a very cool old school advertisement poster of Bugatti's from the 50s). I really like this place and will take my Civic here for as long as I have it - for I trust the work done in this fine establishment.
Bobbie Ely

04 March 2017

I contacted David Manner regarding an oil change and subsequently discussed the matter regarding the CRV airbag recall. David demonstrated the utmost care throughout this experience; making certain that not only was my vehicle repaired, but the leasing of the replacement vehicle was handled in a timely and efficient manner.

David always goes above and beyond to ensure exceptional service and is the primary reason we continue to use Ed Voyles Service Department for all of our service needs.

He is an tremendous asset to Ed Voyles!

Sincerely,

Bobbie C. Ely
Brandy Landen

30 January 2017

I love this dealership. Jackie in sales is a fantastic woman made this experience as easy as possible. Rohan is my favorite manager - his kindness and Jamaican charm are unsurpassed! Everyone in the service department has been kind and helpful as well. I admit I was not looking forward to going through the new car buying process. But now I have had my new ride since 8/30/16, and I've been so pleased! Highly recommended.
Aamir Atl

26 January 2017

I have always been a fan of Ed Voyles Honda's service department (not so much their sales center). I have brought my multiple Hondas here for years. However, it is only fair I point out the excellent level of personal service and attention I received from Ed Price on a recent trip. Ed was attentive when I stated my concerns about the issues on my vehicle. He wrote thorough notes for his technicians so they can inspect and diagnose without missing any items. When I informed Ed that I will be waiting until my car is ready, he offered to have a shuttle take me to my destination so he would be able to give my vehicle the time and attention needed instead of rushing through it. I am grateful for this level of care and concern for customers.

Val was the shuttle driver that dropped me off and then picked me up a few hours later to bring me back to the service center. Val demonstrated a professional demeanor, and was friendly and accommodating.

It is rare in our current environment to be treated like the most important customer, but both Ed and Val made me feel like I was their number one priority. I will continue to bring my vehicles to this service department and recommend them to others.

Keep up the good work and God Bless.