Outstanding experience! My regular iPhone 5's glass shattered on a drop this morning, and I dropped the phone off at the start of my lunch break. Less than an hour later my phone's screen was fixed, looked brand new, and I even threw in a brand new battery - overall a stellar experience!
Excellent! I had an issue with the famous iphone 6 touch disease (not iphone 6 plus) George fixed the issue. I took the trip to George's store in the middle of a storm because I work off my cell phone and needed George to repair my phone. Thanks George! I'm back in business!
George at bob knows phones has done a wonderful job repairing my cell phone many times. He is polite and understands that we all break phones but it can be a pain to go to the apple store and wait for an hour to see a "genius". He did a remarkable job fixing my camera today and finished it within 15 minutes. He did a great job and I would recommend this place to anyone who has any phone problem!
George was very knowledgeable and informative with all of my tech questions. Screen repair was speedy and service was kind and professional.
This place deserves no stars. George (Bob) provided the worst customer service. Very rude and no knowledge. He refused to help me with a Iphone I wanted to purchase at his store. It seemed like unfair treatment because I was black. I will never go here again. I advise you to not go either.
RUDE! RUDE! RUDE! Wow. Is just me or is this entire industry full of rude ridiculous elitists? Bob is a rude person. I called him for a quote for an iPhone 5s - he said its $110. I asked if he prices matched - he said yes - I told him that I found a place that does the same repair for $75 - he said that's a good deal and hung up. He didn't even bother to explain why his repair costs so much more - no customer service. I would have gladly paid if he could have explained to me why it costs so much more instead of just hanging up on me. Eh okay why would you say you price match then hang up the phone? Annoying. Went to the other place got great service and paid $75. DO NOT DO BUSINESS HERE.
I had my screen (and LCD) repaired on June 23rd, and it seemed to be good as new. After a few days, however, I noticed the screen was a bit too bright and a few other inconveniences. It still worked though, and wellthat's what I needed. It was fine until last night when the screen completely went out again. I went back into Bob Knows Phones, and got a "it's outside of 30 days" flat response. Not sure of the specifics for the most recent 'blackout,' but it's something that's never happened beforeso twice in 3 months seems a bit extreme. Just thought I'd share my personal experience for anyone in the market for a repair; I hope you have found it helpful!