Name: DriveTime Corporate Office
Address: 1720 W Rio Salado Pkwy, Tempe, AZ 85281, USA, US
Telephone: +1 602-852-6600

DriveTime Corporate Office is a point of interest, located at 1720 W Rio Salado Pkwy, Tempe, AZ 85281, USA. They can be contacted via phone at +1 602-852-6600, visit their website www.drivetime.com for more detailed information.

Location :

1720 W Rio Salado Pkwy, Tempe, AZ 85281, USA

Contacts :

Added by Jopie, at 17 June 2016

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Russell .B.G

20 December 2017

For employees it's great, super creative building and very much supportive on working together and seeing EVERYTHING that goes on
Niekco Crockett

20 December 2017

Great for financing with Bad Credit, I guess that's why they sold me a car that stayed at the network repair shop 95% of the time, while still making payments. Finally after months, when repairs start being to costly, a decision was made to cut all tires and refund my down payment. Great Right! Guest what? Drive Time (Glen Burnie) gave me a receipt stating that the deposit been refund back to my debit card. Still No. Refund. Why act like you gave me a refund and don't ( Something Fishy). This was the worst experience ever. I suggest to people with bead credit go, because they'll approve anyone. Just be mindful that you are dealing with CROOKS.
M P

19 October 2017

Is there a place to give zero stars. Had to pick a star or it wouldn't let me post. I wouldn't recommend crappy drivetime to the devil. They tell you these car are in good condition but they really aren't. The customer service people are rude after the purchase and I don't know why they do these reviews because nothing is going to be done or get better. Don't do it people. Go elsewhere. These people are uncaring and inconsiderate. The only thing Kaitlyn will say is "I am saddened to hear that you are disheartened with us." Well then fix this shady company and stop taking advantage of innocent people that are trying to get back on track.
Gemetro Frazier

11 October 2017

Drive Time Deserve "O" Stars!!!! On December 8, 2016 I purchased a 2014 Ford Fusion from Drive Time, 505 Eastern Bypass, Montgomery, AL 36117. I was observing a 2015 Ford Fusion, The manager brought to my attention the 2014 Ford Fusion and stated it was a great car that had just come in. Additionally it had less mileage and cost less. During test driving, the undercarriage was dragging the ground, I brought this to the saleswoman and store manager attention, and he assured me that I had made an excellent choice and he would thoroughly recheck the vehicle and replace the undercarriage cover.
Three months later, March 2017 during a rain storm, the undercarriage begin to drag the ground again, and water poured through the light fixture via car roof. I contacted the Manager at Drive Time, and he directed me to Customer Service. Mark (Drive Time Representative), advise me to take automobile to Pep Boys on Eastern Bypass and have them send an estimate. During my visit to Pep Boys, I was informed that the undercarriage was not replaced, they do not handle body work and suggested I see an Auto Body Shop.
After visiting several Auto Body Shops, I was warned that, the 2014 Ford Fusion I purchased in December 2016 was previously wrecked. I contacted Manager at Drive Time and was referred to Drive Time Customer Relations Department, the representative advised me to obtain and estimate from an Auto Body Shop.
On 8/20/17 at the request of Jodi with Drive Time, I emailed pictures and estimate from Capitol Body Works totaling $7014.49. As of 9/5/2017 no response from Drive Time, I called and was informed that Jodi would call me back. On 9/6/2017 no response from Jodi. I contacted Drive Time Customer Relations again, after asking to speak and holding for Jodi 10 minutes or longer, another representative came on the line with a belligerent mannerism informing me that Drive Time would not fix my vehicle, unless I proved vehicle was wrecked before I purchased. The previous wreck does not appear on Carfax Report.
After I filed a complaint with BBB and Alabama Attorney General’s office, Kayleigh with Drive Time Customer Care contacted me, and assured me that Drive Time wanted to work with me to come to a resolution that would make both parties happy. She instructed me to take automobile to MAACO and get another estimate, MAACO estimate was $4,306.85. On 10/10/17 Kaitlin call to inform me that Drive Time would not pay for cosmetic damages to my car, and the car did not present a hazard to drive, but they would pay for ½ of the price to fix damages, and they had called MAACO and negotiated a lower price. 1. Drive Time is asking me to pay ½ cost for damages to a car that was wrecked before I purchased. 2. Drive Time states the car does not present a hazard to operate, not once have they asked for a mechanical report, only a cosmetic report. 3. MAACO is known for cheap paint jobs and poor work quality.
Drive Time Customer Relations Department is a BIG JOKE, it’s designed to make you think they care about their customers when actually they do not. Customer Relations Department gives you the run around, which prolong time, end result, you back at phase I.

I wish to GOD, I had never walked on Drive Time Lot, and that I had read all these post of bad service before my experience. I have a very hard time dealing with the fact that I’m $30,000 in debt for a wrecked car that Drive Time sold me, and they do not want to take full responsibility of selling me a wrecked vehicle. With the help of my church and community I’m presently in the process of structuring an organization to boycott Drive Time dealerships. PLEASE DONOT PURCHASE A VEHICLE FROM DRIVE TIME………………
Karen Milligan

08 October 2017

The service was crappy.
The sales person Dania Carter requested that I call 30 minutes prior to my arrival. I arrived at 7:00 pm more or less. However, I waited greater than 3 hours to sign the contract. Bkai stated that for 2.00 more per payment I could have all 3 options she did not state that it would extend the length of the contract. The original sales person was upset that I was not accepting the other option and walked away.
No thank you, sorry for the massive delay. Nothing,!.

Ahmad came to assist with the signing of the contract.
These people act as if they were doing me a service; by allowing me to purchase a car from drivetime .
Kristin Hernandez

29 August 2017

Please don't tell me to send information to you because I already have last week and still NOTHING- You don't even deserve 1 star but I can not give less-
So my car drama started February 2016 where I decided I was going to buy one of my all-time favorite cars. A used Cadillac CTS4 in a navy (Yankee) blue. It was perfect.. until we got it home..from day one we have had issues.every error code on the dashboard comes on- when there's bad weather -when it rains it rains "inside the car". so much so that it pours water. the car smells like mildew and there's black mold growing yes you heard me right .BLACK MOLD this car won't pass any inspection- Drivetime in Raleigh is where we purchased it from. When we first started having problems with the car the salesman Bob told us to take it to their mechanic and they would fix it at no charge. He even looked up the repair place gave us the address and told us to take it there.so we did. guess what. after the repair we get a big ole bill- the repair shop said they don't fix any drivetime warranties. Over a grand we had to pay. After that we went back to Drivetime in Raleigh to explain the situation and the sales man Bob begged us not to tell his boss because he screwed up and said he would get us onto an extended warranty no charge. Well that came and went every light on the dashboard has been lit up for year and a half it rains inside my car we can't get the car inspected -we've had to fix it just keeps on happening this car is a total lemon. As a last resort we went yesterday to Drivetime in Raleigh asking them after having purchased 5 cars from them in the past if they could do what a good company would do and take care of us and get this problem dealt with The manager told us that they would give us the highest value for the car plus they would eat $2500 and we would have to come out of pocket $2000 to get out of this car -which everyone agreed on last night and then we got a phone call this morning and everything changed and we had to come up with $4500. The manager at drivetime told us the best thing to do was call the 800 number. We were told to call them because his hands were tied. We were advised that the general manager's "boss" would not take our phone call.
So we called the 800 number- first Drivetime employee was nothing but extremely rude and nasty- we asked to speak to her manager and she said NO and told us to talk to the finance company and abruptly switched us over. We don't need them we need Drivetime.
Call the 800 number again- got someone else - she was a little nicer and "seemed" to be concerned. but not able to help us- understand this- not only is it extremely unhealthy for someone to breathe in black mold- I am also recovering from brain surgery 9 months ago- I'm still recovering. I don't need to be breathing in toxic mold Drivetime!! I am beyond ticked off, pissed and extremely disappointed in this company after having purchased 5 cars from you. Your lack of responsibility to the safety of your customers is so very horrifying. I would hope that after having to put this out there publicly. Drivetime please do the right thing!!!
Kellie Cloud

06 July 2017

WOW! I was blown away with this office and team!!!! Such a modern progressive feel!!! Everyone I met seemed to love being there!!! There is even a ping pong table for the employees to enjoy!!!
Melissa Ramos

29 June 2017

I seem to be in the same boat as most people. It was easy to get the car, I was in need. I have horrible credit and It seemed to be a great opportunity for me to rebuild it. As soon as my 30 days passed, the car began to have problems, I'm continuing to fix it still now after 6 months. Hopefully I can get a resolution with them, I'm trying to now with an official complaint. I do not deserve to pay for a car that is falling apart. :-( Please dont reply with your scripted cacamamie- 30 days yadda yadda, warranty yaddda yadda . it is not normal to do so many repairs on a car you just got. DRIVETIME needs to step up and fix these cars and make sure they are safe, not a faulty cv joint drove off the lot with children inside! Get it together, Mr. CEO Raymond Fidel!
Deneshia Best

17 June 2017

I give no stars because you sell cars that are no good. The car I purchased two years ago has been a nightmare. And two mechanics have said this car was wrecked before you sold it to me. I've had nothing but repair after repair done. Im rebuilding my credit and here I am stuck with this piece of garbage. I'm currently speaking with an attorney about this matter because I know there has to be consumer laws to prevent your company from being in operation. I already know you were sued once and if I find a class action lawsuit to join I will fight til the end to put you out of business.
Dereca Whatley

06 June 2017

My name is DERECA WHATLEY and I'm very disappointed and unsatisfied with Drivetime. My car (Chevrolet HHR 2010) have been down since April 4,2017 and been to 4 shops pep boys, Sweeney Chevrolet, Southside automotive and Greenwood Chevrolet. And noNE of them are able to fix my car. Drivetime don't care about the problems I'm having one way or another. They just keep making me take it to shop just for it to keep having the same problem. They are trying to play games with me about this matter. But I have contacted the BBB in Phoenix about the dealership. Because this is unfair to me and anyone else to go through this kind of b.s with them about their cars. I never thought i would have to go through this with them because they seem like a really good company to get a car from.

But I WAS WRONG ON SO MANY DIFFERENT LEVELS !

Sincerely a disappointed customer
Dereca whatley
Lorenzo Smith

02 February 2017

The drivetime. Location. In tallahasse florida is the worst.everytime i called to get some answers. I got redirected to someone else's line .we put money down a vehicle and but changed our mind we called and went by the dealership to get our money back and they keep saying they waiting on corporate its been 1 week now but they quick to take your money.the manger Andre is a joke and also glen. Do not go here for car or its your loss.
Kathy Starr

12 January 2017

I just recently bought a 2011 Ford Escape from Drive Time in Arlighton Tx on Division. There was some pretty big problems with it but what the warranty would not fix Drive Time Corporate did. I was so upset at my sales person and his actions but Drive Time Corporate did make it right thank you.
James Linville

31 December 2016

Very very unsatisfactory service and warranty company . Motor in my 2011 kia went bad and both drive time and warranty company denied claim. Never will recommend them again. Dont ever deal with mike in service at DT ON SHADLAND IN Indianapolis In. Was lied to by this man on 3 occasions and then he denied it to corp. Im very unhappy with them and will never use them or recommend them again. Hope you people can sleep at night knowing you have screwed so many people with the extended warranty that wont live up to there part of the deal
I AM REDD

10 October 2016

VERY TERRIBLE CUSTOMER SERVICE, THE CAR I WAS GETTING WAS WRECKED BY A EMPLOYEE WHEN HE WAS TRANSPORTING IT FOR DELIVERY. THAT HAPPENED SEPT 23, IT IS OCT 10 AND I HAVE YET TO RECEIVE MY REFUND. THIS PLACE IS TERRIBLE & VERY EXPENSIVE .
DO NOT WASTE YOUR TIME. OFFLEASE ONLY IS BETTER
Kimberly Brammer

24 June 2016

This does not deserve the one star rating at all!!!!
I will never recommend Drive Time to anyone! I have had nothing but problems ever since I got the car back in October 2015. While going through the process to get the car, Drive time seemed like good people to deal with. I received the car and I was very happy, being this is my first car and all. However, the honeymoon quickly ended 2 months later when I was told the rear shocks on the car were bad and needed to be replaced. The bad shocks caused an uneven wear on my rear tires. I had only had the car for a short time, so the shocks were obviously bad when it was sold to me. My mechanic told me that the shocks were the original shocks that came on the car. When I called Drive Time about the issue, all they could do was defer a car payment so I could get the problem fixed, since it was not covered under warranty. However, they DID NOT inform me that this was the only time I was allowed to defer a car payment and that I wouldn't be able to do that again. I had called to try to get another payment deferred so I could replace the bad tires since it wasn't my fault the tires were bad. They tried to set me up on some payment plan that was going to take my payments up by $100.
Whenever I call the dealership in Concord, NC to ask a question or anything, They are always rude and seem like they do not have the time to be bothered. I went in to request a copy of a paper that was in my file, after waiting for about 5 minutes, I was told that they purge their files after 6 months and that corporate has all the paperwork. I asked if I could call corporate and get a copy of what I needed. I was told "I don't know, you will just have to call them and find out yourself". I then informed them that my key had recently broke (That morning) while at a car wash and the guy looked at me and replied "well that's unfortunate" and kind of rolled his eyes. I was so upset that I just left. I called back today and talked to the salesman that I dealt with and asked if there was a spare key, since I wasn't given one at the time of purchase. He was real short and just said "No there is no spare key" and he was silent. He said nothing more so I just hung up.
I do not appreciate the attitude that I get every time I call or go to the dealership. I do not appreciate paying for a warranty that does not cover anything. I do not appreciate being sold a car that had issues that I was not informed about. Mostly I do not appreciate being made a fool of and being taken advantage of. Drive Time should be ashamed of the customer service that they provide and they should be ashamed because their commercials are misleading and subject us all too false advertisement.