Name: Don Miller Mazda
Address: 5812 Odana Rd, Madison, WI 53719, USA, US
Telephone: +1 608-442-3100

Don Miller Mazda is a car dealer, located at 5812 Odana Rd, Madison, WI 53719, USA. They can be contacted via phone at +1 608-442-3100, visit their website donmillermazda.com for more detailed information.

Location :

5812 Odana Rd, Madison, WI 53719, USA

Contacts :

Added by Jopie, at 28 June 2016

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

Add email
Add business description
Add Social Media
Add Products and Services

Brian Jackson

09 December 2017

We have been customers of Don Miller Mazda for almost 17 years. We have purchased 3 new vehicles from them and always have them serviced by Don Miller. The service reps, managers, sales people, and technicians are TOP-NOTCH! Every time we have our vehicles serviced it of highest quality and completed in a timely manner. If we wait for our vehicle in the customer service lounge, the service representative always checks in to let us know how the work is coming along and provides us the approximate time it will be finished. We can't say enough good things about our 17 years of experiences with Don Miller Mazda - it's the main reason we've purchased 3 new vehicles from them and encourage our kids to purchase their vehicles there also! Keep up the great job!
Brian and Lisa J
Knad

09 December 2017

I bought my CX-5 from Don Miller in 2012, and the incredible level of service I have received from the entire organization has made me a customer for life. I drive approximately 40,000 a year for work, and have been for about 15 years. In all the dealerships & service centers I've worked with in all that time, I have never had service that comes anywhere close to that I have received from every single person associated with Don Miller Mazda. They have been considerate, thoughtful, respectful, and above all, completely honest with me in every dealing & interaction. I can & will recommend Don Miller Mazda without hesitation to anyone interested in a Mazda. The level of customer service I have been afforded has made it an easy decision for me to keep my business with them.
Anna Sytsma

08 December 2017

I have never experienced such terrible customer service! I was taking my van to get the airbags replaced. Not by my choice. Only because there was a recall.
The first guy to greet me says. Did you all really just get out of that??? Then he says did you really fit in there and then started counting my children. Yes I had my 6 children with me.
Sorry that I was not driving a newer fancy vehicle! I didn't meet up to his standard.
Then.
The next guy gets me all checked in With just a complete look if disgust!! Wrinkled forehead and everything! He says that it should not take too long That it wouldn't be worth the paperwork for a rental!?!!?
This is not by my choice that the airbags were recalled!
Then when walking in There was a sales representative that stayed on his phone for the whole hour and half that we were there! The lady that I did try to greet with a friendly hello would not even look up to acknowledge me!
I was being shunned for having a large family! Who were they to judge me!!
After my kids sat QUIET and calm and waited patiently for the job to get done! The one man(that had to keep his eye on us) walked through like 6/7 times to check on us. He had stopped by and told me I don't know how you pulled it off?? Those were some of the best behaved kids I've ever seen.
I politely shook his hand and said thank you sir.
Gaurav Kotwal

07 September 2017

Everyone was really helpful through the whole car buying process. Loved doing business with them.
Lauren Primuth

19 July 2017

This dealership works hard to make sure their customers feel comfortable with their new cars. Jim was the nicest. He was not pushy and just very kind and patient. Mike did my financing and he answered all my questions and then some. The manager JJ helped to make the deal. Overall I'm glad I came and got my car with them.
Joe Platz

18 July 2017

Excellent service and great prices.
Asa Pranikoff

15 July 2017

TL:DR - The mechanics failed to recognize two VERY dangerous critical problems with the car, but did not fail to suggest several hundred dollars worth of unnecessary repairs. Unless your car is under manufacturer warranty, take it someplace else.

Details:

I brought my '89 RX-7 here to diagnose a couple of new noises coming from outside the car. When I arrived, the service staff was very friendly and helpful. However, I was quickly approached by a technician who claimed that my car would not start. I told him to try putting his foot on the clutch (something you ought to do when starting any car with a manual transmission) and it started right up.
After two days of back and forth with the service department, my car was returned to me with the claim that no noise unusual noise was coming from anywhere on the car, and the suggestion to replace my brake pads and rotors, at the cost of $160 per wheel.
I was dubious and took my car - which they had claimed was mechanically sound aside from needing new brakes - to another mechanic. This mechanic quickly pointed out that my left CV joint was fairly badly damaged (which can lead to the front wheel disconnecting from the steering and a total loss of control) and that my brakes master cylinder was also not working (which can lead to complete brake failure), two problems which make the car extremely unsafe to drive. Additionally, the mechanic pointed out that there was absolutely no need to replace the brake pads or rotors as they were all in good condition.
In the end, the technicians at this dealership charged me $60 in labor to send me off in an unsafe vehicle with a quote for several hundred dollars worth of unnecessary repairs.
John Hughes

23 May 2017

What a great service department! Free loaner cars, a friendly and attentive staff and no surprises when paying the bill. Sadly, I no longer own a Mazda, and I regret it.
Cathy Huttenhoff

21 March 2017

Amazing dealership, service department is unparalleled. They explain what needs explaining without treating me like an idiot, and everyone there is so nice.
Scott Jens

16 November 2016

We purchased a 2016 Miata from this dealership in the spring. It was a very easy and positive car-buying experience. Frankly, I have never had it go so smoothly. They shared the incoming inventory, offered clear pricing and their minimum markup, and provided some incredibly friendly service.
Tanner Nimke

08 November 2016

Everyone I talked to in the service depart was really nice and helpful. It was pretty clear they cared about my experience and my car.
Kay Lera

27 July 2016

We purchased our lovely Mazda this winter. I was NOT an easy customer. I went into the dealership several times to test drive and carefully consider my purchase before buying. John was my sale's contact person and he spent lots of time answering my nit-picky questions! (He never made me feel nit-picky, though!) Any time I called on the phone with questions, my phone call was returned the same day! He was professional, kind and very helpful! I also spoke with JJ , the general manager, and was treated extremely well. In fact, every person I encountered in the dealership was thoughtful and cheerful.

If you want fair, friendly and exquisite service, you should buy your car from Don Miller Mazda on Odana Road in Madison, Wisconsin!
Alex Thomas

05 July 2016

I originally contacted Jim Zimmerman at Don Miller from out of state. I was looking to buy a car while in grad school, but register it in my home state as I would be returning there after completion of my studies. Jim was very knowledgable about my unique situation. Everyone at Don Miller made the process quick and painless. There was no pressuring into something I didn't want or need. They listened to what I had to say and provided me with the car the fit my exact needs. Jim was personable and very knowledgable about the specifics of my new car. I would highly recommend Don Miller Mazda for purchase of your next Mazda!