Three weeks waiting for warranty repair on 2015 Jeep Wrangler. THREE WEEKS! Take your chances.
Jared at Direct Chrysler Dodge is a great salesman, he worked with us to fit our needs. And we are not the easiest customers to satisfy. Finance team is more than willing to work with their customers. We drove from Southern WV to trade. I would recommend this dealership to everyone! I can say we have left as very satisfied customers.
Bought my first new car here. Service after the sale was great. Would shop here again.
Love our new Jeep! Thank you Jared Henley and Marcus , you guys are great. Thank you for being so easy to work with and we highly recommend Direct Dodge .
For their smaller size they stock decent vehicles and trucks, clean and well-lit. Can't say anything about their service as I have not used the service department yet.
Could have sold a brand new Jeep Grand Cherokee limited, but they just didn't show much energy to find the one we wanted. Granted no high pressure sales, but.We ended up getting it from Shelor's.
The service department at Direct Dodge in Wytheville, VA is highly incompetent. The service manager, Matt, is over confident and condescending in his attitude towards customers, especially women. He refuses to admit or apologize when a mistake has been made. We have purchased numerous new vehicles from Direct Dodge in the past. Mr. and Mrs. Greever, Mr. James Jones, Marcus and Shawn in the sales department are great. However, it would be great to be able to purchase and maintain a vehicle at the same dealership. Because of the poor service we have received at this dealership we will now be driving an hour or more for service and will not be purchasing another vehicle here unless the service department has a lot of changes. We have had our Ram in numerous times for warranty issues. Each time we have been in with Matt as the service manager we have had to return to have the same issue worked on again because it wasn't fixed correctly the first time or when fixing one item they messed up another. Each time Matt will say he has personally gone over the issue and it looks great-only to look over ourselves and see that it isn't fixed at all. It is infuriating to say the least.
I got excellent treatment by everyone and will return when service time. I did not get my current car from your.dealer but you.may rest assured that I will recommend your company to others. Thanks again. Doug turner
Service department is second to none. Customer-focused, honest, and fair. I couldn't ask for more in a dealership. Got excellent value for my trade-in, and everyone treated me like family.
I broke down 350 miles from my home in Ohio. I should have known that it was going to be bad when the tow truck driver cringed when I told him where to take it (extended warranty had it towed to closest dealer). They told me that it was going to cost me over $1,100 for needed repairs (which it didn't). I had to locate my own part (they said it was on back order but I found a dealer that had the part in stock). I was without my truck for a month while they rebuilt the transmission. To top it off, they broke my exhaust in half while removing the transmission.it was aftermarket exhaust and did have a small hole but I was going to make it last for a while longer, now I'm stuck buying new exhaust and they say that they didn't do it. They never called me back, I always had to get hold of them. Overall satisfaction was less than zero. I am glad I live so far away and never have to go back. Thanks for nothing!!
We have been dealing with Direct Dodge for many years. I just purchased a 2017 Jeep Latitude from them. Roxanne and all the staff were very professional as well as treating us great. I would highly recommend this dealer to anyone. The service and parts department have always given 100% satisfaction when servicing and past repairs. It is wonderful to have such a great dealer in our home town.
Took my 1500 RAM in for service they have have a great service department at this location. While I was waiting I looked at the new trucks and found a really nice new one I ended up buying. The sales team was really nice to trade with and very knowlegeable. They went the extra mile and made sure I knew how to use all the features on the truck before I left. Great experience!